Walking party of 6 on a Saturday. We were quickly seated with menus. ESL confusion re menu…read moreweakened success, but the salsa bar choices mitigated the menu confusion. Food portion good, tasty without being too spicy for the mild palates. Happy to find tasty seafood so far inland. Service not rushed and checked back timely

We enjoyed a wonderful meal at Puerto Nuevo! Chicken quesadilla was excellent! The Yolanda…read morespecial dinner was just as good. The venue is very upbeat and clean. The Servers acknowledge us as soon as we entered the restaurant from our hotel lobby. Our server was kind, engaging and attentive. Very affordable with perfect portions. Oh and can't forget to mention the salsa bar, that's spectacular! Recommend to all!

Another great meal at Puerto Nuevo. Fajitas were just right. Great server (Maria) who took care of…read moreevery request. Best Mexican restaurant in the Tri-Cities. We will be coming back again and again....

Waiter failed to tell us about the salsa bar so we ate chips and our entire meal without any type…read moreof salsa (we saw it on our way out). The red enchilada sauce tasted like tomato sauce. Huge food and drink menus. Restaurant and bathrooms were extremely clean. We were passing through headed back to Texas.

The food is flavored good, the salsa is runny and chunky which I don't like as much as a nice…read moresmooth salsa. The service is hit and miss but a majority of the time you almost have to go get your own refill and to go boxes yourself. Also the check is unreadable so u sit at the cash register watching someone punch in the prices so fast you hope you're not getting cheated so I don't like that the most. Also if you get anything to go with white cheese sauce on it you're lucky to find any cheese when eating and you get much more product eating inside. The ambiance is good they have a lot of new flooring and artistic designs if they just cared about their food more this could be a better place I have ate here often and sometimes you are happy and sometimes your not eating here is my opinion.

My Wife and I ate there last night (10/29/2024) and the food was great! I had the Big Burrito, and…read moremy wife had the Chicken Chimichangas. We had a very nice waitress who visited our table several times to see if we needed anything. Very pleasant time and great prices. Will definitely go back if we have the chance.

My husband is making me put 3* but personally I am more one or two star max. Very flavorless. The…read moresalsa was tasty best part of the experience, the choriqueso was nothing but bland cheese dip and a whole bunch of chorizo grease. Not good at all. The sausage tasted like burnt beef with chorizo grease to me. The tacos de carne asada were completely flavorless. The meat was browned and it tasted like that's it, not even browned in its own fat. It reminded of eating at your dreaded aunts house who don't even know what salt and pepper is. Then they tossed some onions and cilantro on it and called it a taco. I wasn't a fan, husband said it was tolerable when you added the red salsa they served it with. However the rice and beans again flavorless, so much so my husband didn't finish the side dish and that NEVER happens. For a small town with not much else to offer they had food and it was semi edible. Personally I wouldn't return but husband said he would give it another chance. That's why we are at three stars.

Food was great. Staff were really friendly. Prices were reasonable. Didn't have to wait a long time…read morefor food.

We order here often for takeout. The food is always good and the people are friendly. I haven't…read moredined in, but I'm sure it's great, too.

I will give 2 star because the food was good But the service was Horrible. The employees were in…read morethe gas station attached and playing those gambling machines instead of the restauran. my dad came in around 4:30 and seen them playing at the gas station and it was 5-10 minutes before they got up and helped him. Are these people here for customers or to play games!!! I definitely do NOT recommend

The places is spacious and had plenty of staff on hand, so I was seated quickly. I had heard mixed…read morereviews on the place, but wanted to try it for myself. I had three different people waiting on me, so it was odd and I didn't know who I was actually tipping in the end. The chips and salsa starter was pretty good, and as someone who normally doesn't eat that sort of thing, I found it good. The food was ... odd. I ordered a chicken quasadilla that arrived as a very strange, orange color, along with refried beans. The beans also seemed a tad bit orange so I'm guessing it had some of the same seasoning. The food actually tasted good - not delicious, by any means, but good. It definitely wasn't appetizing to look at, but it did have decent taste. Overall, I *might eat there again, but I world never rave about this place.

Delightful meal! Salsa, cheese, and chips were great from the start! Service was speedy and very…read morehelpful on substituting certain ingredients! Very pleased with our entrées!

If you are looking for a delicious AUTHENTIC and fresh meal this little spot is amazing…read more DO NOT let the humble exterior fool you! Chicken empanadas were incredible, the tostado didn't disappoint. They bring chips and beans to you while you're waiting, service was simple and kind. This is a hidden gem - like a diners drive in & dive level.

Yelp gave this place high scores so it was worth trying out. The restaurant is located in a small…read moreconverted house. It is simply furnished and very clean. The family run business was busy mid afternoon with inside customers and many to go orders. I ordered chilaquiles - eggs over tortilla chips and covered with salsa - deliciously homey and simple. Partner ordered chorizo on homemade tortilla - also very good. I felt like I was in someone's kitchen. Give it a try.

Great service!! Amazing food! Yummy margaritas! Great casual ambiance and def will go back when…read morewe're back in North Carolina!

We were in town for the 4th of July so we expected it to be busy. We chose to sit at the bar…read moreinstead of being waitlisted (only about 15 min) and it was a great experience! Benita was our serverand she was wonderful! We had a fun time learning how to use a winged corkscrew opener!! Plus the FIFA match between Argentina and Cape Verde was on and in spite of a little language barrier we all celebrated Argentinas win together! Such a relaxing and pleasant evening. Def suggest the chorizo queso dip, add beans, SO GOOD! I'm happy to see this little corner of Newland has thrived post-Helene.

A super authentic, hole-in-the-wall spot for Mexican food in West Jefferson!…read more I wanted four tacos- 2 al pastor, 2 campechanos- but something must have gotten lost in translation bc I received all al pastor. Honestly, not a big deal bc it was delicious haha; I especially loved the contrast of the pineapple and fatty pork (also comes with cilantro, onions & lime). If you get a full order (4 tacos), the waiter informed me that you can only get 2 different kinds (not specified on the menu). Also got an horchata, which was perfectly sweet, cinnamon-y, and refreshing. The ambiance is good with booth seating. Service was friendly, but wait time (both for getting seated/orders taken and receiving the food) and attention (getting utensils, water refilled) could be improved, but this could have been due to the lunch rush. Lots of parking in the adjacent lot. 8.5/10 would recommend!

Burrito and Fajitas are huge. Well seasoned meat with lots of add on nummy essentials. Get the…read morefresh guacamole. It's unusual but so fresh and tasty. The clientele gives you confidence the food is authentic. Servers are Hispanic and very sweet. They ask regularly how things are. We left having an increased confidence in the food scene here! Quirky spot parking on the side. Very small but worth the visit!