This a terrible election if you are in San Pablo my advice is not to step foot in this place the airing time was more than an hour for a take out service not even a sitting down service the waiter was absolutely disrespectful! read more

horrible customer service. I ordered a to go order here. When I arrived the food was ready, and I waited for someone to attended me for 30 mins, while various employees were just staring at me and not ask what I was here for. Additionally once I was attended by a lady she did not greet me just asked what I was here for and proceeded to let me know that their card system was down. This was not communicated to me at all until I got there and I only had 20$ on me so I condensed my order to what I could purchase at the moment trying to be accommodating. However they were not accommodating to me, they told me I couldn't buy half of my order, because everything was already prepared, although it wasn't in my intention to only get half, it was all I had on me, and they rudely denied my request, and told me I had to pay for all of it. Never going back to this restaurant because of this terrible customer service experience. Id like to note why I'm very upset about it, my grandma really enjoyed their soup there and she just got out of surgery and I wanted to pay for at least that soup for her, because I didn't have sufficient cash to pay for my half, and I communicated that and they had no common curtesy whatsoever. For that reason I will never come back to this establishment. read more

Me encantan las pupusas de arroz! Buenísimas! I would recommend for everyone to come and check them out!!

Super disappointed with this place. My Mom was in town and I raved about how good their food is, especially their pupusas. I take my Mom and the server was short with us and didn't even bother to converse with us, even though they were really really slow. There was no one else in the restaurant and the server did not care that we were there. We even made the attempt to talk with the server and let them in on the fact that we were trying to have fun but on a budget, but got nothing but a cold reaction and a fake chuckle. We get the bill and I ended up being DOUBLE charged for my drink just because I did not get it in a margarita. Mind you: same tequila, same shot size... Just charged double. Why? I do not know because the server decided to cop an attitude when I asked them. Then, the server sent over someone else to collect our check and to give me my receipt. I have never, in my life, zero'd out a tip... Well, today was the first time. I was embarrassed that I chose this spot and I, most likely, will not be bringing any guests that come in to town to visit. So disappointing to want to support a local Latinx business and this happens to you. Never again! read more

El Cuscatlan - Salvadoran Near Me - San Pablo, California

Amazing authentic Salvadoreña cuisine! Great pupusas! Finish with their agua frescas!

Server was very short answered. First Salvadoran restaurant that doesn't serve their authentic breakfast. My mom gave it a try and ordered a dessert it was very empty. By empty I mean the ingredients in the play look a lot less then the picture. Definitely not coming back much rather go to La Bahia de Jiquilisco. read more

Every time I call this place to order food for pick up either they don't answer the phone and if they do answer they have a bad attitude, kind a like I'm bothering them by ordering over the phone, read more

Fantastic food. From the outside you wouldn't expect food that tastes like your grandma made it, but it is the closest to home I've had in a while. They offer to go and dine in. They are available on Uber eats as well. Really great customer service and even better pupusas read more

This restaurant is expensive and the food is not good. I found a lemon peel inside my pupusa and they gave me the wrong order. The manager did not want to fix the order. read more

El Cuscatlan - Lemon peel - Salvadoran Near Me - San Pablo, California

See all

First time here, I ordered there pupusa breakfast with eggs and fried Bananas with sour cream, it took them almost an hour to wait for our food not to mention the waitress kept passing us up to ask for more water like she didn't even care if I kept asking her excuse me, excuse me, she kept ignoring me and she was almost like a robot in a trace, this guy in front of me just sat down and she was catering to him right away, and he got his food before me! I told myself in my mind " No tip for her today" I finally got my food, it did not have any flavor had to drench it with there salsa sauce, the pupusas were bland no flavor either, the only thing on my plate was the fried bananas with sour cream was the only thing that tasted good, I still think Platanos restaurant in Berkeley hands down is way better there pupusas are super tasty and there other menu items are real good and there waiters treat people with respect and are more attentive and friendly to there customers. read more

Horrible customer service from the "cook" guy who answered the phone! I ordered the same plate I have been ordering from this restaurant just to get back home to find they completely took out my favorite side l, the refried beans. They charged me the same amount yet decided all of a sudden they will be charging extra on the side. He gave me all kinds of bs excuses as to why this happened and that they wouldn't be giving me any side even though it's included in the meal. They are just stealing money now and thwn had the audacity to try and blame the pay8ng customer for their mistakes?! Never coming back here and I suggest u do the same till they get their business together. read more

Let see where to start? This place has not change after years of no customer service and the same rude waiters. I order the simplest plates the carne asada was great, ceviche salsa rosada good, Pupusas which is the Salvadorans signature dish over salted revuelta con frijoles and it was under cooked. Sad, because it's been four years since I have been here now I remember why. read more

Bad service and staff smokes cigarettes in front of restaurant with smoke coming into the customers and then get upset when asked to please close doors because of children. They don't bring the correct orders and get upset at customers for their mistakes read more

The papusas were to die for and the beans were as well. Usually I never touch beans on my plate, but with the beans here, I ate them all! I would definitely come here again for the papusas and grilled shrimp read more

Food was delicious, but misleading because the picture for the carne asada shows platanos on the plate but didn't include it when delivered. Pupusas were tasty as well, no curtido or salsa though. Overall very tasty will definitely order again. read more

This was my worst experience in this restaurant, and my first visit. We walked in No one greeted us. The tables were dirty. We were then told to sit anywhere. All the while she was sorting receipts and counting money. Just rude. The person that refered us was a male and stated they were friendly towards him. Wonder if its a female / male thing. Do better we walked out. read more

Good food but mediocre service. Sometime when I come here they are good but other times I feel like they are purposely ignoring me. I mean I'll be going back, just hope they are not expecting a big tip. read more

Favorite pupusas nearby! Very authentic Salvadoran food in a nice setting. Service is always good.

Omg their pupusas are amazing! I'm Salvadorian so I know a good pupusa when I try one! They are super close to home and I love the employees there I never have a problem! Except one time I placed a large order on a Friday evening and they had all pupusas together and I asked them to separate it and once I got home I realized they had messed up on one order which it's hard to tell to separate everything after they had already put it together and they take it back to put them in their own boxes I should have double checked before I left but other then that their food is delicious!! read more

What a loss. Sad to find a restaurant that could very well represent my country's food and culture. Service and food leave a lot to be desired. read more

This place used to be a bad run place named NOYA. The new owners have really steeped up and fixed the place up. The food is delicious and the drinks are very refreshing. We watched the NBA finals in a big screen projector in a different room that they set up. Karaoke, dancing on different nights. Would definitely be back and would recommend others to come. read more

El Cuscatlan - Salvadoran Near Me - San Pablo, California

See all

This restaurant has been re-inventing multiple times, and has a nice bar area. I ate here recently and the quality of the food was not very good, I could barely eat what was on the plate. The cooking quality leaves much to be desired, so I would only come here if you want to get a good drink. read more

For a 350 dollar Tab... They least they could have done is have good service. Party of eight. We waited quite some time to be seated for a restaurant that has a second room (which they open a few minutes after we arrive) to some other customers. The food was below average. Cold. The waitress' were not friendly.... brought out our food in groups... meaning 2 plates every 10 minutes.. which meant we didn't get to eat together. They forgot a plate all together which happens to be pupusas ... the quickest to make ( I know his because I'm salvadorian ) . Will never come again, their loss. Disappointed. read more

Great food. Really nice staff. But they don't follow directions. Other than that, I highly recommend this place just because their food is really tasty. read more

I love the fact that there's an event space with activities for people of all ages. No where else in San Pablo can you have open mic, salsa dance, paint night, and kids' activities under one roof. The food is also tasty with attentive customer service. I highly recommend El Cuscatlan! read more

Food and service are great! Pupusas as very tasty and their chicken wings are nice and crispy. Variety of food and drinks!

Come here at least twice when I drive up from LA it's my favorite spot for pupusas in the bay. Oh and their horchata Salvadoreña is a must

Really disappointed with this spot, I ordered an elote atole to go. When they gave it to me it was cold and not hot, it tasted burnt. I also got two pupusas, the size of them where pretty small in my opinion, yet the taste was ok. read more

Food is very good but service is awful. Only saw someone when they took our order and to bring us the bill.

I have been going here for many yrs but lately the customer service leaves alot to be desired the waiters are extremely rude they ignore you when you are standing in line waiting to be seated not to mention trying to call to place an order either they NEVER answer or they leave you on hold and walk away from the phone. I have always ordered the new York steak plate with refried beans and rice and have ,NEVER been told there would be a charge for either. The last time I ordered it they had 1 small container of beans which they wanted to charge me $3.40 for totally REDICIOULOUS they made no mention of that to me when I placed the order. Also I ordered a pupusa con Zucchini y queso all it had was masa and queso. The quality of the food and customer service have decreased immensely. Additionally they will IMPOSE a gratuity to the bill regards of the service they give. It's sad that a salvadorean restaurant would treat people like this. They need to shape up or will end up losing alot of businesses. read more

We loved the carne asada, the refries and rice. The platanos with crema and refries was excellent. The food and atmosphere were better than other Salvadoran restaurants we've been to in the area. It has a dance room "Rumba Club" on Saturdays, and a small bar. There is a good variety of local and Central American beers, and many special mixed drinks. The menu has is a lot of variety, with many Salvadoran specialties. We did not know beforehand that Cuscatlan is an ancient name for El Salvador, so expected Mexican food. We will return and try more! read more

checked in and checked right out! they don't do take out soooo yea what a waste of time

The food is really good but the service is absolutely horrible. If you have all day to waste your time just come here.

Worst place ever!!!! I used to order from them all the time. Had family come in from LA and ordered Pupusas revueltas... tasted like old chukiado pork. The yucca con chicharon was meh!! The yucca was so salty could not even eat it. Called to let them know what happened with our order and was told that she had no clue what was wrong with the food and that they use the freshest products. Did not even offer to take all our food back and perhaps remake the order or at least the crap that tasted like old ass pork that got mixed with their freshest products. PORK is not something you mess with!! For sure will let everyone know never to order from here. Their attitude about it was as horrible as the food. I remember how kind and good quality food they had when they first opened and when nobody would order from them. Treat your customers kindly and they will be back. Hope nobody gets sick from their "fresh pork" and especially my kid who threw up right after she ate their crap food. So disappointed atbleast the neighborhood cats will eat semi good today read more

It's a small place and I don't like it. If it was a bigger place there would be more space for people

Nachos are bombbbb you can taste the lime in the guacamole , this place never disappoints!

hummm we waited between 10-15 minutes for them to check our vaccination cards and assign us a table when they found us, the waitress arrives to ask for the order when we were at the table for about three minutes, barely opening the menu and she said Can l take the order , I already told her We were almost like three minutes, shelaughed and said ok, I'll be back in 5 but the sarcasm did not ebite her and she gave us a terrible service, the truth is not eating it read more

Well, where should I start. I wanted to order a breakfast plate which was after hours. However, the waiter stated he would charge an additional fee for the plate. I told him never mind. I finally decided to order 2 Pupusa and the fried plantain plate. The same waiter stated I could not order the Pupusa unless I ordered the plates típicos. I told him never mind. In what world does a customer order only what the waiter states. I had already banned this restaurant for over using salt in their dishes. But this will be my final time coming here. I will never spend another dime. Customer Service is the worse. read more

Your dishes were pretty good and I don't have problem with the dining part of your restaurant. My only issue is that the club plays the music too loud. I manage the Abella Vista complex next to your establishment. And the Homeowners'Assosciation would appreciate It if you don't play your music too loud. I wouldn't want to have any problems like we had with the previous tenants. read more

This is the best salvadorian restaurant I've ever been to. I 13/10 would recommend everyone to go there.