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    El Ahorro Supermarket

    3.7 (3 reviews)

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    2 years ago

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    Whole Foods Market

    Whole Foods Market

    2.9
    (191 reviews)
    9.5 mi
    $$$

    The customer service is great here!!!!! I feel bad for the employees after seeing how people from…read morethe woodlands treat them. They deserve a huge raising after dealing with these rude customers. Made tons of visits to this location and the hot bar, pizza, sweets/deserts, all of it was on point. The checkout line has been consistent in always smiling and being courteous. Absolute favorite location.

    2 stars. The hot…read morefood was genuinely good. The chicken tikka masala was fresh, flavorful, and one of the better prepared items I've had from the hot bar recently. I also want to recognize Patrick, who was working in the back stocking/unloading items. He took the time to go check for a product for me, came back personally, and let me know it was unavailable. I appreciated the effort and professionalism. Unfortunately, the experience at checkout completely changed the tone of my visit. The cashier, Marilyn, never greeted me, never acknowledged me when I spoke to her, and never thanked me at the end of the transaction. From beginning to end, there was not a single word exchanged from her side. When she handed me my receipt, her demeanor felt dismissive and honestly unpleasant. Idk what that attitude was about but imagine how quickly this could've gone downhill had I handled her just as rudely as she handled me. What stood out most is that there was no negative interaction beforehand that would have explained the behavior. Even if a greeting was somehow missed, there is no reason a customer should leave without at least hearing "thank you." One employee's poor customer service can easily overshadow the positive work of others, and that's exactly what happened here. Whole Foods needs to do better with consistency in customer experience, especially at the register where customers leave with their final impression of the store.

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    Kroger

    Kroger

    3.1
    (30 reviews)
    2.4 mi
    $$

    Edit - I had forgotten all about my previous review until I checked in again. I do want to say that…read morethe store manager did her best to make things right when she heard about my experience and was extremely apologetic. I've since been back to this store numerous times and I'm always very pleased with each experience since the incident below. I've even noticed cashiers are available a little later than what they used to be which is excellent and I'm very appreciative of that. So I head out to Kroger to start my weekly grocery shopping and as I stroll up to the front to purchase my items, I see they only have the self scan. Usually I don't mind if I only have a couple things, but I had an overflowing buggy. Luckily no one else was at the scanners but as I started to scan everything, that's when everyone wanted to be checked out and the line started to get backed up. Irritated that 1) these stupid things are replacing jobs people need 2) I'm not being paid to do this job, I buy from the store and they ensure the purchase of it is handled properly. I already put in my 40 hour work week 3) I'm unintentionally irritating other people by taking so long. So I finish and pay. I ask the self check out person to speak with a manager to express my opinion for the need of an actual cashier for larger purchase like mine. I was told there wasn't one and he asked what the problem was. I tried to tell him and he kept interrupting me, saying if I didn't want to scan my groceries that I should have asked him to do it. I kept telling him I shouldn't have to ask someone to check out my purchases and that I wasn't upset at him and that's why I wanted a manager. He decides to keep arguing with me and said that I can speak to a manager if I wanted to, but they wouldn't care because they get the same complaint every night. Oh? They don't care about their customers concerns? I immediately said to get his supervisor because I wanted to return my purchase. He tries to tell me I can't because the customer service center was closed. I insisted again about getting his supervisor so he pages her. I told her what happened and she ripped into him in front of me and about 5 other people then proceeded to return my $200 purchase. It's a shame because I really liked this location. 2 hours of my time down the crapper. Looks like HEB only for me.

    Try having some of the sale sushi on $5 sushi day. It's gone before 5 and no one to make more…read more Also, have tried to find fenugreek at both nearby locations with little luck. The more obscure, organic and plant-based items on my lists keep driving me to other stores.

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    El Ahorro Supermarket - grocery - Updated August 2026

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