Rented an apartment from a broker on Fresh Pond Rd in March 2023. The apartment seemed nice when first moved in, only had an issue with their online payment as I was not able to find my apartment and assigned account but they did resolve the issue promptly (it was due to them inputting the wrong name).
In December 2023, my bedroom wall (the entire wall) was leaking during a storm and the ceiling was dripping. I took pictures and notified the super and he told me to notify the building manager, which I did right away, providing pictures and which wall and the issue in details. They said they would notify the roofer to do repairs of the roof. I asked about the repair of my wall and they did not respond to that question (the wall had damp and water damage). In January 2024, the wall was leaking again and got worse as two corners of the ceiling were dripping this time, and I had to reach out to them again, providing pictures, asked about repairs of the wall and the roof, and they said they had notified the roofer but again did not respond to repairing my wall. Then they never responded with any updates. At this point I decided not to renew the lease. A couple of weeks later I asked the super about the wall, and his response was "because it was snowing and raining so they could't work on it" while there were so many sunny days since the first leak till this point. The water damage on the wall had worsened and it was expanded to the closet and the floor.
I gave two stars for them at least responding (though not too helpful) and for sending me my security deposit back as soon as I moved out (though still misspelt the name). read more