This past winter, I had a pipe freeze in the kitchen of my rental property, and it caused a huge…read moreflood. The house was vacant, so the water was running for at least a week. We needed to re-sand and re-finish hardwood floors, replace carpet and padding, and redo lots of drywall and painting. Suffice to say, the restoration was a big job. My insurance company connected me with NuBilt, and here's an overview of my remarkable experience with them.
I've worked with several contractors with mixed results. True to form, they went over schedule and over budget, and the workmanship was inconsistent at best, shoddy at worst. I had the opposite experience with NuBilt, and they completely exceeded my expectations. They distinguished themselves from their competitors during every phase of the project.
First, I worked with Brandon, and based on his assessment and discussions with my insurance company, we established a detailed scope of work and budget. He paid great attention to detail and communicated very well.
From that point on, I worked with Omar. He is responsive, knowledgeable, honest, organized, and reliable. He ensured that the work began promptly, that it continued according to schedule, and that it was done well. I never felt like I had to check-in with him or look over his shoulder--he proactively reached out to me periodically. I appreciate Omar's communication style, as well: He patiently answered my questions, and he heard and addressed the concerns I had. I don't want to give the wrong impression, as I had very few concerns. His team was so thorough and captured all of the small touches without me inspecting their work. That said, when a door needed to be hung or a piece of trim replaced at the end of the project, Omar ensured that it all got done quickly and without nickel-and-diming me.
His team did an incredible job. The level of workmanship and the quality of the finishes are apparent. The hardwood floors look amazing, and I can't see any seams where the drywall was replaced and patched. NuBilt even sent a great cleaning crew once all the work was complete!
I put the house on the market a week later, and a seasoned buyer's agent asked about the insurance claim. I told her that I hired NuBilt to do the reconstruction. That's all she needed to know to be assured that the work was done right. She began raving about the company, and echoed all of their online reviews. Now, I'm under contract, thanks in large part to NuBilt's work and the solid reputation they've built.
