Got back from military orders in Sept to a house that had hail damage all over. Soon after I contacted Thiessen. Set up an apt with Sandra for them to come and do an inspection on my house. Logan came out and asked if I could email him the quote that my insurance had given me (it was incomplete and missing damage). Logan said he would come back another day and do the inspection. I told him that I was ok with waiting for the roof and the rest of the house but NOT waiting for the skylights that broke (all 3 of them). I was worried about them breaking all the way through. So, weeks went by without me hearing from them, so I called, and they kept telling me that they were really busy because of the hailstorm that damaged my house. A few calls in between to check what is going on. I continued to wait because they were recommended. So finally, 4 months later I get a call from the skylight company that they have my skylights and ready to install. But now the problem was that I didn't have a quote yet. I called Sandra once again and she said she would look into what was going on and said she would call me back (this is on a Wednesday). Thursday the skylight company called me that they have time to install on Saturday. I told them I hadn't heard back from Sandra about the quote. So, Friday I called, and Sandra was out of the office and Glen didn't know what was going on. Friday afternoon I finally get the quote (only for the skylights), but with a message that I should find another company. So, I called them today Monday and Sandra said they do not want to work with me because I was being combatant. I don't consider me being upset about the 4 month wait and still not having a quote for the damages on the house being combatant! I am very upset, but I was not "combatant". Being upset and being combatant are two different things. Do NOT use this company they will make you wait then get offended because you are upset for waiting!!!!! read more