I usually love Einstein Bros. Bagels for the convenience, easy mobile ordering and rewards program. Unfortunately, today's experience was a bit disappointing. App is great to use and I usually take my orders to go. It's not big inside and they don't have any tables or chairs outside to sit down. Today, I preordered a bagel with shmear, large coffee, but the bagel was extremely cold and barely toasted and I had to ask for a large cup instead of a small I received when I picked it up. They usually have it made right but not today. Hoping this was just an off day because they're usually much better! read more

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We frequent Einstein Bros. Bagels and honestly love the consistency and quality of the bagels. Unfortunately, something needs to be done about the customer service at this location. Today, 9/20/26, my wife asked if they had any more Six-Cheese Bagels. The employee responded with an angry and dismissive tone, telling us that what was in the display was all they had. She then complained that they only had one baker and that the baker was working hard. We completely understand being busy and short-staffed. What we don't understand is what happened next. While waiting for our order, we watched two customers after us ask similar questions. The same employee went to the back to check for them, something she refused to do for us. My wife eventually spoke up because the difference in treatment was difficult to ignore. We have been regular customers at both locations and have never experienced anything like this before. The inconsistent treatment was concerning enough that it left us questioning why we were treated differently. Busy or not, every customer deserves the same basic courtesy and respect. We still enjoy the food, but management really needs to address the customer service and make sure employees understand that every customer should be treated with the same respect and dignity. read more

Food was great Person that helped me was great Place was a mess, chairs everywhere, tables filthy, trash overflowing. 5 people behind the counter, surprised that nobody took the time to clean up regularly. I'll be back, because I love the product, but, hopefully it's cleaner next time. read more

Einstein Bagels took over the space where Game Stop used to be...I had so many good memories bringing my kids there. Well, I decided to visit while waiting on other errands today. I read some of the other reviews beforehand, and tbh I was a bit scared to go afterwards haha I had nothing but a great experience today though! I was greeted right away. The space was ample and clean. I ordered through the app, so my order was waiting for me on the shelves. I was pleased to get a free Bagel of choice with schmear as a reward on the app. I sat at a clean table while making some business calls. There were a few customers in the store, one was working while snacking, others were chatting with friends. One was gentle parenting her non verbal toddler. I enjoyed my visit. I liked that it is more roomy inside compared to the H street store. I did not experience any rudeness or uncleanliness, only good vibes and good food. read more

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Before this location open up, I had to go over to the H St. location. Over there there are no tables to sit. The coffee is always cold and they won't even give you a cup of ice water. They make you buy the water. I refuse to go and pay for water. They open up this location and there's ample seating, they have water available Free, and the whole team is completely different. They're friendly they're helpful and this is all the reflection of the manager Pedro. He operates very fairly and efficiently and anytime I've had an issue with points regardless of whether it worked on he always honored it and made good on the offer. Anytime I need help. He's always quick to help humble, and happy to help. That makes me wanna go back. Congratulations to this location. read more

I visited this location today for the Baker's Dozen Monday special (13 bagels and 2 shmears). While I understand it was a busy morning, I was concerned by the 35-minute wait, especially as several identical orders placed 10-15 minutes after mine were served first. When I checked in after 20 minutes, I was told it was just due to the rush, though the delay persisted. Since my kids were hungry, we decided to eat inside. We realized then that we were short one bagel, but I want to give props to the manager, who corrected the mistake immediately when I brought it to her attention. I appreciate her quick fix, but I hope the order flow can be improved; it seemed like the delays occurred because order slips were constantly being moved around, causing some to be missed. I'd love to see a more consistent process in the future! read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Chula Vista, California

So happy to have another Einstein Bros in Chula Vista and with lots of parking. The one in Terra Nova plaza is so cramped and there's always a line. I came here on a Monday morning around 9:30 and there was no line. There is plenty of seating and it was clean and inviting inside. My order came out within minutes, my bagel was neatly made and had a good amount of cream cheese on it. The passion fruit sunrise mocktail was okay, the orange juice concentrate it was made with tasted a bit too fake for my liking. It was so nice to be able to enjoy my meal at a table. I'll be back! **Use their online housewarming gift coupon for 50% off your order, up to $10 off!** read more

I'm so happy we now have an Einstein Bros Bagels close to home! I ordered the bacon egg white avocado on a whole wheat bagel to go and it was as expected. The bagel came out warm and soft. My husband ordered the Santa Fe bagel and said it was good. I look forward to supporting this business new to our community and trying more of their bagel sandwiches and spreads read more

Einstein Bros. Bagels - Bacon Bacon, Avocado, & Tomato Egg White Sandwich - Breakfast & Brunch Near Me - Chula Vista, California

I have been here at least 5 times and every time no matter what I go in there is a 30 minute wait for a bagel. There could be 3 people in there and you wait anyway. I have ordered online and show up at the ready time and still wait 15-20 minutes. There will be 6 people working and you will see people standing around and/or just folding boxes when there is bagels to be made. It is the only location in San Diego County that I have had this experience. Very disappointing since I live so close. read more

Arrived right at 5 and they were open as I got there. It was larger than I expected and very inviting. They had a bunch of employees right up front and they were very friendly. I ordered my regular bagel sandwiches. The BAT, Bacon Avocado and tomato on a green chili bagel. I also ordered the chorizo sunrise bagel sandwich. My order only took a few mins. The sandwiches were fresh and delicious as always. This is a nice location and I will drop by again soon. read more

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All right, they are definitely getting their groove now! I have continued to come because my children enjoy the bagels here, and I see a great improvement! The orders are correct now and they are ready when I arrive. The staff is still super kind and helpful. Very glad to see this happen. I have been dying for a bagel shop in this side of Chula! read more

I have been a fan of Einstein Bros. Eastlake location was not the exception. However today the cranberry bagels tasted different, the dough is very wheat like flavor...not the best. Anyone noted a change in flavor? read more

Bagels are good but if you order through their app, do not leave before checking your order. They often, very often, forget things in my order and I haven't noticed until after I've left which makes it very inconvenient, especially if you've paid for something and didn't receive it. Check your order! A majority of the staff is very friendly, but there are some that look annoyed when you tell them they forgot something in your order, and not annoyed because they forgot something, but annoyed that you are bothering them. read more

Ordered a simple avocado toast today, it was busy and waited almost 30min which I get it but what a disappointment when I received my order. I never seen an Avocado toast like this before, you need to do better. The only reason I gave 2 stars was the gentlemen who took my order was nice. read more

Einstein Bros. Bagels - Avocado toast - Breakfast & Brunch Near Me - Chula Vista, California

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I gave this Einstein Bros. Bagels another chance after avoiding it for almost a year, and somehow it was still disappointing. Last time, my breakfast bagel was cold, flavorless, and terrible. This time, I paid an extra $2 for cream cheese, and they put on such a tiny amount that I'm not even sure what I paid for. They also take forever to make basic bagels, which makes the whole experience even more irritating. I'm tired of wasting my money and time here just to leave disappointed. I should've learned my lesson the first time. Ugh read more

Ordered ahead through the app a hot signature bagel and 2 regular bagels. Waited at the pickup area for my order and 10 minutes after my order was supposed to be ready, I asked the girls at the counter where my order was. It was sitting on top of the bagel counter the whole time because one of my bagels was not available at 8:49am and they wanted to know if I wanted a replacement. Well how can I choose a replacement if no one bothers to call out and ask? By then my hot sandwich is no longer hot and they refused to make me a new one. The best part, when I get home, the hot bagel ordered which was $10 wasn't even made correctly. I was hoping this location would be better than the H St location, but both are terrible. read more

I asked my bagels toasted BUT IT WAS NOT DONE! I was in hurry to pick it up and didn't check. I was trusting they will follow my instructions read more

I don't really have much to say about this location, except I love that they're very close to us and very convenient for ordering ahead and pick-ups. The location is also better than the one in H street, cleaner and they have a bigger space so you can enjoy the food inside. read more

Rough start for this place. Hoping for a turnaround. Glad to have an Einstein Bagel in the Eastlake area to provide an alternative and offer other breakfast alternative. 1) Products. Cant go wrong with the bagels. You know what you're getting here and its quality bagels and sandwiches. Coffee can do some work but you go here for the bagels, right? 2) Customer Service. This (and #3) is where you get the 2*. Place was dirty and unkempt. In our 45 minute wait (weekend at about 830-9 AM), didn't observe anybody cleaning the tables. No one assisting the lone cashier who was trying to process all the order. 3) Atmosphere. Chaotic at best. Some places there is a controlled chaos that you will be able to observe. I cant seem to understand the process or flow. Didn't observe any manager trying to process orders along or helping the crew. 4) Location. Busy plaza where parking can be challenging. Watch the times as they close early - no issues there, but might surprise some folks. Id chalk it off to "new" restaurant growing pains. May not return for a while to let the hype die down and to let the staff figure out their processes. Id let you know in a few months. read more

Excited to have an Einstein's Bros Bagels in the neighborhood! I stopped by and ordered the Nova Lox and the Al Nighter sandwich, both were spot on. The bagels were fresh, perfectly toasted, and the flavors hit just right. The wait was a little longer than expected, but totally understandable since they just opened and are still finding their rhythm. Einstein's Bros has always been my go-to spot for bagels! read more

Waited over 20 minutes for a to go order. When I opened the sandwich, it was on a plain bagel instead of an everything bagel I requested. I they were out, I would have asked for a refund. Plus, it included the end of a tomato. After noticing several customers with order issues, I should have checked my order before I left. read more

Einstein Bros. Bagels - This was included in my sandwich. - Breakfast & Brunch Near Me - Chula Vista, California

I came here today with my toddler and nearly all the tables were dirty. I counted 9 employees and no one could wipe down the tables for customers to eat. The only clean tables was being used by other customers. Once I received my order I asked for forks so I could feed my toddler while standing up, employee said they ran out of forks! No forks! Only knives! What kind of business has no forks to eat their food? Oh and on top of this, I asked for the meat on side instead of on my farmhouse, and they charged me extra as if I ordered double meat! What is going on here? Is this how Einstein is ran? Based on this second experience I cannot recommend anyone to go here. For context my first visit here was not much better, but I wanted to give them a second chance. read more

The smellllllllll no no no ! gets stuck in your hair clothes and ruins your day! Can't you install something above your cooking surface so customers don't go back to work smelling terrible. Common sense no? read more

I've discovered a fascinating business model at this Einstein Bagels location: a bagel shop that routinely runs out of bagels. Last time I came in, about half the normal bagels were already gone. But don't worry -- the "premium" bagels that cost extra were fully stocked. You know, the ones that are basically just fancy rolls pretending to be bagels. Funny how the only bagels that survive the morning rush are the ones with the surcharge. So today I tried a new strategy: show up right when they open. Ten minutes after opening... they were already out of several bagels again. Which raises the obvious question: how does a bagel shop run out of bagels ten minutes after opening? When I asked if they had more in the back, one employee said she'd check. Another employee quietly told her they were "holding them in the back." So apparently some of the bagels are being hoarded in the back for employees or their friends while customers are told they're out. That would certainly explain why half the selection is mysteriously gone the moment the doors open. I ended up just walking out. Honestly, it might have been for the best. The last time I actually bought bagels here, they were dry and disappointing. At this point I'll save myself the trip and just buy Dave's Killer Bread bagels at the store. At least the grocery store doesn't operate a bagel black market in the back room. No wonder this place only has about a 3-star rating. read more

Grabbed a cinnamon sugar and pretzel bagel with strawberry cream cheese. The cinnamon was my favorite and the sugar melted on the toasty bagel. Highly recommend this delicious bagel. read more

I showed up a little late around 11 there was a line. The line was moving somewhat fast so don't complain if there is a long line or you have to wait for bagels team member was very fresh and very friendly. She did make one mistake making my drink, but I didn't say anythingbut the flavor was great. The bagel was delicious and fresh. Thank you. read more

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This Einsteins is my go to place for breakfast after the gym. A great selection of fresh bagels and the manager Pedro and his crew do a great job taking care of the customers. Also, the coffee is reasonably priced and great. read more

I recently had a disappointing experience at this location of Enstiane Bagels. Despite usually going to the H Street branch, I chose this one due to its proximity. I ordered two Novo Lux boxes to go, and unfortunately, the sandwiches were poorly made to the point that my wife and I had to throw them away. Hoping for a better experience, I returned to order a brunch box for my family. When I requested no eggs in the sandwich, the manager or shift leader informed me that they couldn't accommodate any changes to the box. This lack of flexibility and service is frustrating. Sadly, this location has lost my business. read more

Was so excited to pick up some bagels. I used to go to the Einstein in Terra Nova so I was so happy to have one closer. It's new and busy so I get that they have some kinks to work out, but I had the worst bagels of my life. The green chili was literally still raw under the toppings and the jalapeño cheddars were FLAT. They looked like they had gotten smashed. Super disappointed. read more

Good service but pay attention to detail on the orders!! Forgot the avocado as well as the tomato spread which are key to the "Garden Avocado"!! read more

Einstein Bros. Bagels - Forgot the most important part of the "Garden Avocado Egg Sandwich"!! - Breakfast & Brunch Near Me - Chula Vista, California

It's an Einstein bagels place but since this part of Chula Vista never had one ...this place always busy...bagels alway fresh and good enough selection ..fast service .. overall good read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Chula Vista, California

I love a fresh bagel with cream cheese. The Eastlake location had a wide selection. The staff was friendly and efficient helping me with choices. The manager, Prdro was attentive . They are the best breakfast bang for the buck. read more

Pay attention to detail. I asked for jalapeno with Cheese bagel and jalapeno salsa shmear. They gave me a jalapeno cheese with plain shmear. I let them know. They gave me a jalapeno and cheese toasted bagel without shmear. So I had to come back again and let them know for a second time that I had ordered with jalapeno salsa shmear, so they put a little shmear and handed it back to me. It wasn't busy but they are just not paying attention to detail. I could've just ask for a refund and gone to the grocery store and did it my self for the many times I had to ask them to correct the simple order. read more

This is a brand new store in a great community Filthy. Flies and display counter w breads sloppy. Step up your Game or you'll be out sooner then later. read more

This is for an online order of baker's dozen bagels and schmear. We had to go back to the store because some of the bagels in the box were incorrect. The staff corrected the error with no questions asked and gave us extra bagels free of charge. Mistakes happen and an inconvenience may come up from the extra trip back to the store, but we appreciate the effort to correct the situation as best as possible. Thank you and good luck to you! read more

New location close to my workplace, and I have had a pleasant experience every time. Workers are friendly and professional, and the bagels were delicious. One of my new favorite breakfast spots for sure if I'm in the Eastlake area! Sometimes it gets really busy in the mornings so you can't always get a fast order, but that's expected of any place. read more

The second I stepped foot in the door and headed towards the mobile pick up shelf, the employee manning the area yelled really loudly "What's the name on your order" I was 20 feet away! I don't feel comfortable screaming my name across the packed store. We were so far away that she couldn't hear me so I had to yell again. I understand they are probably trying to mitigate theft and making sure people can't just read the name on the receipt, but couldn't they just turn the bags toward the counter so only the employee can see the names? The bagel that they chose for my sandwich was unusually small and round ( instead of a normal flat bagel size) which made my sandwich really hard to eat. Also, they forgot my fruity cereal pop which was a bummer but I'm not going to drive all the way back for that. This location is new so I understand growing pains. I look forward to being able to update my review. read more