Additional Update 4/17/26: I had an echocardiogram scheduled today and arrived 10 minutes early…read more Despite that, I waited an additional 20 minutes past my appointment time. I also asked multiple times about the cost of the visit, and no one was able to provide a clear answer. At that point, I decided to leave, I'm not going to wait close to an hour for a practice that doesn't prioritize patient care or communication. To make matters worse, I am still waiting on my lab results. They confirmed the results were received on the 8th, yet I have not received any follow-up or evaluation. Overall, the experience felt disorganized, and I would recommend considering another provider. Previous Update: I previously left a review for New Wave Physicians Group and, unfortunately, I'm updating it again out of frustration. In my original review, I mentioned that my experiences with Dr. Carder and Dr. Troung were positive, they were both professional, attentive, and helpful during my visits. However, I also noted ongoing issues with the front office staff, and those problems have only gotten worse. It is extremely difficult to reach anyone by phone. Calls often go unanswered, and when someone does pick up, it feels like a rare occurrence. I've had to call repeatedly at different times of the day just to speak with someone, and on multiple occasions I've been placed on hold and then disconnected. More concerning is what happened after my most recent appointment with Dr. Carder. I went in for serious symptoms, had an EKG performed, and completed lab work. I specifically asked how I would receive my results and what the next steps would be regarding treatment or medication. I was told I would receive a phone call, but that never happened. After calling over 50 times, I finally reached someone who informed me that my results had been available for quite some time but had not even been reviewed. I also followed up on a sleep study that was discussed during my visit, only to find out it had not been submitted. The medications I was told would be prescribed were never sent to the pharmacy either. On top of all of this, I still don't have access to the patient portal. Despite multiple attempts to get assistance from the office staff, no one has been able to help me get it set up. These issues have been ongoing and are now affecting my ability to receive timely care. At this point, I feel like I've given this office more than enough chances and will likely be looking for a new provider.

Love the doctors. Hate the office staff. I've been going…read morehere for at least 6 years. There's been a chronic issue where some meds are called in for refills some are not due to error. I've been told more than once that i need to see the doctor for a refill, despite having literally just been in his office 30 days ago. We're talking about meds i've been on for 4 years. Birth Control. Blood Pressure. Cholesterol meds. And I very regularly have to fight the incompetent office staff about the fact it's NOT time for another visit yet. They're constantly trying to milk me like a cash cow. Right now i've been off my meds for 2 weeks, diligently trying to reach the Doctor. But no messages ever get to him. I'm told i need to be in office to get a refill on my birth control, i saw him 7 months ago. It's not a controlled substance. I should not need to be seen more than once a year for this. I also had problems with the Nurse practitioner forcibly pulling me OFF my medication without my consent, despite being IN AN ACTUAL APPOINTMENT WITH THE DOCTOR AT THE TIME SHE TRIED TO MAKE THIS CHANGE WITHOUT EITHER OF OUR CONSENT. i feel like my health is being held hostage by someone with a ledger and a red pen in the back office.

Had my first visit today with Dr. Kvapil. The staff were all helpful. The process went smoothly and…read moreall my questions were answered. I had a very positive experience with everyone I interacted with in this office. I have a colonoscopy scheduled for a few weeks from now. So far I am very pleased with my choice to go here.

I was recommended to dr maheshwari by another one of his patients and he has been great so far. I…read morehave gone to multiple Gi drs and they always talked down to their patients or just completely ignored my concerns and it would take forever to get medications and appointments situated ,but now I finally found a dr that listens and takes my concerns into account. I have had no issues with timely appts and getting labs and procedures taken care of pretty quick

Fantastic doctor! I recently went to see Dr. Phan to establish her as my new primary physician and…read morefor a routine physical exam. Every part of the experience was wonderful. The office manager Cheryl was great and made scheduling an appointment a breeze. The office waiting area was great and even had a play area for my 4 year old son, and Dr. Phan was great and I felt really listened to my concerns. My only complaint was that they were so busy I had to wait 30 minutes past my appointment time to see the doctor. Overall, though , great experience highly recommend!

This place is amazing! The staff is extremely friendly and helpful. It's very clean. We saw…read moreMichelle Hobbs and she is warm welcoming and very good at her job. I highly recommend this doctors office.

Excellent Family Care Doctor- Truly a Blessing for All Ages!…read more Conroe Family Doctor has been an absolute blessing for our entire family. Dr. Nguyen, provides compassionate, thorough, and personalized care not only for me but also for both my mom and dad, who are in their late 70s. She has saved my dad's life 3 times because she truly is a great doctor and knows what she is doing! It's incredibly reassuring to have a family doctor in Conroe who takes the time to really listen and understands the unique health needs of both seniors and adults. From routine checkups to managing chronic conditions, the level of care we've received has been outstanding. She always explains everything clearly and never makes us feel rushed. It's rare to find a physician who combines genuine warmth with such deep medical knowledge. If you're looking for a trusted primary care doctor in Conroe, TX who can take care of your entire family including aging parents, I highly recommend Conroe Family Doctor. The office staff is friendly, the appointments run on time, and we always leave feeling cared for and confident in our health journey. Thank you for treating our family like your own!

i would not recommend her at all, she's very cold. doesn't address all concerns, doesn't listen to…read moreher patients. delivery is horrible and laughs in your face if you advocate for yourself. first time experiencing a doctor like her and i would never recommend her.she obviously was not paying attention in med school when she was taught about being empathetic and listening to patients concerns. 0 stars

My favorite doctor, she treat you like family. Dr. Menga examined you before she gives a diagnosis…read moreabout your troubles.

After waiting in the lobby for over an hour then being told I had another 45 minutes to go in the…read morepatient room I'd had enough. Front office girl acts as if the patient's time is of no concern to them. Wouldn't even give me the courtesy of looking me in the eye and at least pretending to be somewhat concerned that I waited months for the appointment, took a half day off of work to go to appointment, and then treated like my time is unimportant. No thank you. I will not be back. I was a patient of Dr. Cheng's, but not anymore.

today was my first visit with her. she is very thorough. I felt comfortable and listened to. I feel…read moreat ease and that I can enjoy my pregnancy with her as my doctor.

Dr. Phan is a excellent physician who listens and spends time with you. He is a internist with a…read moreholistic approach, who does not recommend pharmacological meds unless needed. He helped me more than any doctors I have had since 2016 when I moved to the Houston area. His office staff are attentive and if busy when you call, they will get to you as quick as possible. If I switch physicians due to Medicare, I always end up back to him.

Dr. Phan is compassionate and he really listens, these are qualities that are hard to find in a…read moredoctor these days! The entire staff has always been extremely patient and helpful with me, they don't put you on hold and blow you off! Thank you Northern Pines for working for God!

I have been a patient of this practice for several years and was satisfied with the care. However,…read moreafter my most recent visit, the care quality was disappointing. I felt rushed, as if on an assembly line, and the adjustment was unsatisfactory. Although a simple adjustment is a covered service with my insurance carrier, with a $0 copay, the receptionist and office manager refused to bill for the service and demanded I pay the full charge, $50.00 (This was after I declined to schedule multiple other services.) I paid the $50.00 charge and left. I reached out to my insurance carrier for reimbursement assistance and they advised charging me was a breach of the provider's contract and the carrier attempted to reach out to the provider to resolve the issue. Unfortunately, they were met with hostility and defensiveness from the office manager, along with a flat refusal to reimburse for the service. I won't return to this provider, ever.

My daughter has been seeing Faith and Dr. Marshall for a few months now. We went in after a sports…read moreinjury and during her initial X-rays found out she had very mild scoliosis as well as a misaligned hip and shoulder. While they couldn't do much for the sports injury (required surgical repair), they have been helping her with the other issues. She has experienced better sleep and improved posture, so far. We are going into the once a month phase of her treatment and are hopeful it continues to help her. We have had an amazing experience so far and highly recommend this amazing team of healthcare professionals.