They suddenly refused to refill my prescriptions because they wrongly thought that I had not had blood work done in a year. Only gave me 2 weeks notice before my blood pressure medicine ran out. They had just refilled another med for me 2 weeks prior and never said anything.
I informed them that I was having extreme financial problems due to COVID and could not afford bloodwork, an appointment, and my meds at the same time right now and asked them to please be a little flexible with me. Also, I had bloodwork that was only a few months old done by a specialist that I offered to have sent to their office, but once they flagged my file they were too proud to back down. Furthermore they always said that you needed to wait 3 weeks after bloodwork to schedule a follow up appointment which they said was needed before refilling my prescription. At this point, there wasn't enough time.
I spent multiple days on the phone with a nurse from their office begging for them to be reasonable and not put my life at risk because I am broke during a global pandemic. I was always polite during these calls. Yes, out of frustration and stress I spent a good amount of the time on the phone WEEPING. No one ever indicated to me that they felt like I was being rude.
It took almost a week before they were willing to give me a short term refill and tell me that I needed to find some way to pay for the bloodwork and an appointment before they would refill the medicine again. I accepted that.
What did they do weeks later after I had finally gotten money together to have the bloodwork done? Send my a certified letter informing me that I was being kicked out of their practice and was no longer their patient.
No physician or physician's assistant ever spoke with me. The people making this decision never spoke with me to see if however the nurse said I behaved was accurate or was just a misunderstanding or misinterpretation.
The letter just said it was due to both sides "having not met mutual expectations". I don't even know what they think I did. If they would have spoken to me, even on the phone or during this next appointment that I was about to schedule, I think they would have found me to be reasonable and kind like I have always been. Instead they seem to have gone off of the word of this nurse. Was it just the fact that I was weeping on the phone begging for understanding? Was it the number of times I called back? Do you realize that I had to call that many times to get you all to do anything? Did you know that when I asked the nurse if she had mentioned various concerns of mine to you, that she said that she had not relayed parts of the situation to you?
You would think that they would have had more mercy on someone who is under extreme stress because of everything going on. To kick out a patient over something like this? Without even talking to the patient first? Really??
The saddest part is that I really liked Bethany and Codi. If they would let me, I would probably keep seeing them. If I have ever come off as rude to anyone at your office, I am genuinely, genuinely sorry. read more
