This place isn't too bad when you get a decent provider but as soon as you do they quit or get…read morefired and then you're back to square one! Getting a same day appointment is a joke! They ask your name and date of birth and then say no! I'm really starting to think that they play favorites or discriminate against you because why do you need my info to tell me if you have an opening sand when you get the information it's ALWAYA NO! They couldn't care less what your issue is oh your limbs are rotting off ok well go to the ER or suck it up and have a good day' if I could afford the ER I would but the price is ridiculous! Thx again for nothing and showing you don't care as usual! I think we should get a town poll going and give CNN the truth about there #1 hospital lol it's great because they pass the buck to any one but them!

I can't get an appointment for my daughter to get a refill on her meds. I have to work at 8am and…read morethey expect me to call right at 8am to make an appointment. I've been trying for 2 days and I was in the office yesterday at 8am and they still told me no! Nobody else takes Medi Cal in this town. I'm so glad we are moving

Dr Higgins has been an absolute pleasure to work with. She is professional, efficient and kind and…read morecaring. She has helped us navigate through endless documentation for the FAA. Thank you spending unlimited amounts of time with us. We greatly appreciate you!! Receptionist, Lana has also been very helpful, professional and a sweetheart. From Captain Jim and his sidekick ‍

We were on vacation with a sick 2-year old daughter. Our pediatrician at home (who we had called…read moreperiodically) finally asked that we take our daughter into an acute/urgent care center to be looked at. For a variety of reasons, we chose to go to the local hospital (Incline Village Community Hospital -- separate review to come). It was at the hospital that we met Dr. Higgins. This review is less about Dr. Higgins' competence with the subject of out visit (it was excellent) and more about how she treated us and our daughter. First, Dr. Higgins was extremely slow and gentle with our daughter. During her very through examination of our 2-year old (which involved lots of abdominal probing), our 2-year old never backed away or cried. Dr. Higgins found us in the exam room with our daughter on my shoulder and rather than force my daughter to move to the exam table, Dr. Higgins conducted as much of the exam as possible with our daughter on my shoulder. Most importantly, however, Dr. Higgins constantly told my daughter WHAT she was about to do and then waited until that statement registered with my daughter -- it was almost like D. Higgins was "asking permission" from my daughter for each poke and prod. Next, and equally important, was how Dr. Higgins treated my wife and me. First, some background to give context to this part of this review. My family is -- well -- not mainstream. Our daughter was a midwife assisted home-birth and has not been subjected to the full-array of immunizations. In addition, in a recent doctor's visit for ear pain (with a doctor that was substituting for our normal pediatrician), antibiotics were prescribed for what this stand-in doctor said "might" be an ear infection -- we never administered those antibiotics (and the pain disappeared the next day -- antibiotics weren't needed). As you can tell, my wife and I do not blindly follow traditional western medicine and thus, needless to say, we are a "challenge" to traditional western medical professionals. Nevertheless, Dr. Higgins took each "nonstandard answer" with grace and equanimity. Please understand that my wife and I are NOT used to mainstream doctors reacting with anything other than condescension and judgment. In stark contrast, Dr. Higgins was wonderful with us -- clearly working outside her comfort zone and expanding her exam to include lots of possibilities that are typically ruled out in fully immunized kids. Second, my wife and I are -- some would say -- over-educated. And as a result, we ask LOTS of quesions. Dr. Higgins seemed not just tolerant of the questions but genuinely pleased that we were so interested in each minute detail of the possible medical problems, their diagnostic indicators / counter-indicators, treatments, and risks. I could go on, but I'll leave this review here. Dr. Higgins gets 5 stars in our book.

We recently switched to CMG and have enjoyed our experience so far. We typically see Dr pappez and…read moreshe is wonderful! Everyone here is really nice and makes our Dr visits enjoyable. Our toddler isn't even scared going to the doctor which is awesome! We also have been bringing our newborn here since she was born and it's been great having the same doctor from birth to watch her grow. They always make us feel confident and help with any questions we have.

The medical staff are great - the one star review is for the front desk staff and their unhelpful…read moreand rude attitudes. We have experience multiple instances of scheduling mishaps and times being incorrect. Tell me how you can schedule two children in the same time slot for the same doctor, and then blame the patient and tell them in after they have arrived to the appointment that you'll have to reschedule.

Dr. Frazee is an incredibly thoughtful, kind, knowledgeable physician. She provides urgent…read moreappointments and has saved us from ever needing to take our kids to urgent care. We are so thankful to be her patients! If we could give more than 5/5 stars, we would!

This isn't about Dr Frazee , she's a great doctor my 7 year old has been seeing her since birth,…read more this is about her manager HEATHER. Arguing with me about "policy" and refusing to have Dr Frazee see my sick 2 yr old because the patient paperwork was not filled out only because it was NOT available on the patient portal to do!!! How is that my fault???? And why is it that the receptionist handed me the forms to fill out while we waited to be called and then all of a sudden it's not okay ? Heather acted very unprofessional, talked to me like she was wayyy above me when in fact she is NOT and had an attitude like her sh*t don't stink. I do hope Dr Frazee that you see this and start looking for a new manager ASAP.

Dr. Courtney has been my 4 year olds Primary pediatrician since day one. She's very thorough,…read moreknowledgeable, honest and most of all comforting to my child and myself as a first time parent. Not only is Dr. Courtney amazing, but her assistant Graciela is fantastic too. Even with all the typical not so fun items we've gone through (shots, ear infections) my daughter loves to go see them and chat their ears off. Dr. Courtney was a great help as a new mom by helping me understand what my baby needed and now with a 4 year old who can communicate for herself she's just as skilled in helping us understand together. I would absolutely recommend Dr. Courtney to anyone looking for a very patient, skilled pediatrician.

Dr Courtney is a great doctor, as a young mother herself she has great insight and knowledge on any…read moreproblems you might be having with your lo. I love her compassion and non judgmental attitude you can tell she really loves children, even though she is very busy I never feel rushed and she always calls me back herself and answers any questions I might have(and trust me with my first there were a lot!)

We had a very concerning experience with Carolyn while scheduling a pediatric appointment for our…read moredaughter. During a phone call to verify insurance, the staff member began asking questions about our family structure that were irrelevant and inappropriate. My partner and I are a same-sex couple and our daughter was conceived through IVF. Despite explaining this, the staff member repeatedly asked who the "biological mom" was, referred to one of us as a "step mom," and asked where the "biological dad" was. Our daughter has two mothers. There is no father involved. She is insured through one of her mothers' employer-sponsored health plan, which should have been the only information needed to confirm coverage. Instead of simply verifying insurance, the conversation turned into questioning the legitimacy of our family. This was uncomfortable, unnecessary, and frankly unacceptable in a pediatric healthcare setting. Families come in many forms, and medical offices should be equipped to interact respectfully with all of them. At minimum, staff should understand that children can have two mothers and that insurance verification does not require probing questions about a "biological father." I hope the practice leadership reviews this interaction and provides staff with better training so that other families--especially LGBTQ+ parents--do not have the same experience when trying to access care for their child.

We love Pinecone! All the providers are wonderful and we can always get in for a same day sick…read moreappointment. You won't necessarily see your primary for that, but the availability is a huge plus. You can tell everyone genuinely cares about the kids here too. Can't recommend this practice enough!

We love this office, and our pediatrician (Dr. Meredith Reynolds)!…read more We started going when our first baby was born (they came to the hospital of course), and have continued for over 2 years, along with our second baby as well. We love the home away from home feeling from the office and location itself, next to the river and one of our favorite parks. Everyone is always so gentle, from sick visits to shots and physicals. My daughter had developed some doctor anxiety around 18 months but it quickly subsided by her 2 year old check up when she wore her Elsa costume and got complimented and hyped up by nurses and the doctor. She loves doctors now! I love that we can call for a same-day sick appointment, and I love that there seems to be no dumb questions. I feel heard with any concerns I have for my children, and I feel valued as a parent trying to do my best. Any referrals we have needed or asked about have been responded to promptly. You can relax in this office, and rest assured that your babies are in the absolute best hands. Truly the best pediatrician office in Northern Nevada, hands down. (Also, the froggies are a huge bonus.)

Aspen pediatrics has been our pediatrician for over a year now. We had our first child back in…read moreAugust of 2023 and started with Aspen from the beginning. We have had nothing but good experiences for the first year of our child's life! All of the doctors are super kind and knowledgeable. Never rush us or make us feel stupid for asking all those first time parent questions. We typically see Dr rotem and she quite honestly changed our life. When we came in for our 9 month appointment she asked us how we were sleeping - and honestly we weren't! Our son had terrible sleeping habits and Dr rotem spent extra time at our appointment helping us with suggestions we should do to help. After that day, our lives were so much better and we actually got our son to sleep! Love this practice and all the staff!