(1 Star - honestly would give 0 if I could)…read more
Extremely disappointing experience at L'Oeufrier - 1970 Boulevard Le Corbusier, Laval, QC H7S 2K1.
When we arrived, the restaurant was not busy at all, yet we waited 10-15 minutes to be seated despite plenty of available tables. There was no proper greeting. Instead of being guided to a table, a waitress simply pointed from across the room and said, "Sit here." Not welcoming or professional at all.
Once seated, we weren't offered water, coffee, or even acknowledged for another 20 minutes. We had to ask multiple times just to receive basic drinks -- coffee, water, and lemonade -- and even then, they were brought very slowly. It genuinely felt like we were inconveniencing the staff by being there.
After finally placing our order, we waited about 30 minutes for our food. During that time, employees were sitting right next to us eating their own meals. I completely understand that staff members need breaks -- that's normal and reasonable. However, eating in the dining area directly beside paying customers, while talking loudly, using inappropriate language, and openly counting and flashing tip money, is extremely unprofessional.
They made eye contact with us several times while we were clearly still waiting for service. It felt dismissive and uncomfortable. If staff are taking breaks or discussing tips and personal matters, that should be done in the back, not beside customers who are waiting to be served.
The staff never checked on us once to ask if everything was okay. The food itself was mediocre at best. On top of everything, we were charged for a regular coffee, which many breakfast restaurants include with a meal.
Overall, the service was slow, disorganized, and highly unprofessional. We did not leave a tip because the service simply did not warrant one.
I would not recommend this location and will not be returning.
