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    Julie's Sign Shoppe - new sign was done from cross the street

    Julie's Sign Shoppe

    (39 reviews)

    Julie's Sign Shop is the perfect place for banners. I had a small 5 x3 banner request for Julie's…read moreand they gave me first class service. Upon arrival, I was quickly greeted by Wendy and the world's friendliest dog- Moby. Wendy directed me to Pablo who gladly helped me with the design of a banner. After a few minutes, we had the perfect design and price. Pablo sent me the final a few days later and I approved it. A couple more days went by and I was able to pick up the banner. It turned out beautifully and was a great addition to our reunion.

    I'm really sad to write this review . I have been working with Juli's since 2016 when Paublo was…read moreworking here and he always was doing good job, he was ontime and communicative until he was gone and Christine the owner start working with me and my experience with her exactly opposite of what I had with ex-employee. She was terribly late in delivery, communicating, responding to emails plus I believe her own emplyees like drivers and fabricators and insttallers don't even listen to her. I'm a businees owner and my first priority other than customer service is fast delivery and thats how I built my business reputation over years but Julie's sign shop would go down if Chris doesn't let the younger people who are more promising and caring take over. I sample here my experience with Christine: first contact July-24th. request: half of my sign(which was word "Fix" was burnt plus needed to add hotdog sign below my big sign(picture attached). I talk to her ,texted the picture and my hoddog request, supposed to get respond shortly , no respond till July-31st. August 1st, call the receptionist, she write down my number and request , promise me Chris would call me never called me. Called next day, finnaly got hold of her, she scheduled installer next week coming to fix the burnt sign and meanwhile after few days back and fort she send me artwork for hotdog. Installer came in, He DIDN'T KNOW WHY he was there. HE DIDN'T HAVE MY SIGN HE HAD NOTHING. eventually after like 2 weeks and she keep ignoring or forgetting IDK what was her deal, I drove from Carson to Sparks on Aug-19th, sat there for an hour , got my artwork approved paid half of my bill and she scheduled again for couple weeks to take care of my business, I went to trip came back still nothing happened, for a week, everyday called her and she even coudn't get hold of her driver to get him to my shop. finally I got upset and she responded to me I refund your money right now and I said yes do it and she did the refund, this was Sep-12. Yes almost two months back and fort with the burnt sign and she refund me sounded like she had done nothing, not even printed my burnt sign. I went righ cross the street in Carson, Local sign shop, they repaired my burnt sign in 5 days and put the whole hotdog sign up a weel after, whole job was done in two weeks(second picture). Christine lost one of her long-term (10 years) customer just like that.

    Pitch Black Printing - Interior

    Pitch Black Printing

    (25 reviews)

    They helped design and then printed the program for my mother's celebration of life. They came out…read morebeautifully.

    I had an extremely frustrating experience with Pitch Black Printing that left me with a completely…read moreunusable product and no fair resolution. I ordered what I described as thank you cards, reasonably expecting folded cards with space to write inside -- which is standard across essentially every other print shop I've used, both online and locally. Instead, I received flat 4"x6" prints with full ink coverage on both sides, leaving zero space to write a thank-you note. As printed, the cards are unusable and can't be repurposed for any other event, making the entire order a loss. When I raised this, I was told the job was printed "to spec" and offered only a small discount on a full reprint -- meaning I would have to pay again to correct a problem caused by ambiguity in their process. There was no offer of a refund or complimentary reprint, despite the fact that the misunderstanding could have been prevented with minimal clarification. The underlying issue is Pitch Black Printing's order submission system, which relies on a bare-bones Google Form (name, email, and a free-response description). There are no clear, selectable options like "folded card vs. flat card," "opens vs. does not open," or "writeable interior." Customers are expected to know and correctly use print-industry terminology to avoid mistakes. If they invested even minimally in a modern ordering process with explicit choices instead of free-text descriptions, this issue likely would not have happened. What makes this especially frustrating is that staff took the time to double-check minor details like quantity (even asking if I wanted to increase it when I never mentioned doing so), yet never once clarified what kind of "card" I meant, despite later acknowledging that the term can mean different things to different customers. Given that the submitted design leaves no room for writing unless the card opens, this was an obvious place where clarification should have happened before printing. Secondarily, communication throughout the process was very slow. I submitted artwork on November 13, and the prints weren't ready for pickup until November 26 -- nearly two weeks for a small local print job. Responses from Maurice routinely took 24-72 hours, often accompanied by apologies for being behind on emails due to production or events. Those delays made an already frustrating situation harder to resolve in a timely way. Between the unusable final product, lack of accountability in resolving the issue, ambiguous ordering system, and slow communication, I can't recommend Pitch Black Printing -- especially for something as standard and expectation-driven as thank you cards. Here's my reply to Meagan's comment below(since yelp wont let you reply to comments): Hi Meagan, I want to clarify a few points in your response. When I first raised concerns, I explicitly stated in writing that I was traveling for Thanksgiving and unavailable for a phone call at that time. Additionally, my phone number was provided on the original order form, so there was nothing preventing a call at any other point before or after the holiday if clarification was needed. Framing this as an inability to connect overlooks both of those facts. Regarding communication timing, while I understand and respect that you are a small studio, response times throughout this process consistently ranged from 24 to 72 hours with one response coming in 7 days after my reply and another response coming in 5 days after my reply, both of these well after the issue was identified. Those delays materially contributed to how difficult it was to resolve a time-sensitive order. As for the resolution offered: the discount provided was 15% off a full reprint (later increased to 30% only after extended back-and-forth). In the printing industry, when a product is unusable for its stated purpose due to an ambiguity that could have been prevented with basic clarification or clearer ordering options, a complimentary reprint or substantial accommodation is standard. Asking a customer to pay most of the cost again is not a reasonable remedy for receiving a product that cannot be used at all. You also noted that your ordering process has since been updated. However, the entry point of the online ordering process remains unchanged -- customers are still asked to initiate orders through a free-response form without being guided through explicit, selectable options like "folded vs. flat" or "writeable interior." That was the core issue here, and it appears largely unresolved. I appreciate the acknowledgment that improvements are needed, but that recognition only came after the fact and at my expense. I shared this feedback publicly so future customers can make informed decisions and so this situation doesn't repeat. -- Natalie

    EFX Promos - graphicdesign - Updated May 2026

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