I had an extremely frustrating and disappointing experience with this pulmonology office,…read morespecifically due to front office practices that created unnecessary barriers to care and disregarded patient confidentiality. I arrived for a scheduled appointment to review my pulmonary function test results and discuss personal healthcare concerns with my doctor. I did not have my physical insurance card with me, as my renewed card is currently being mailed, which is a very common situation since insurance information often changes annually. The receptionist told me I could not see the doctor without the card. No alternatives were offered. I was not informed that I could self pay, be billed later. Because I was told I could not be seen, I rescheduled the appointment and left the office. After leaving, I called the office because my original purpose for being there was to review test results and ask important, personal healthcare questions. I requested that the doctor call me back when time permitted, making it clear this did not need to be the same day and could be at his convenience. During that call, both the receptionist and what I believe was the office manager repeatedly pressed me to disclose the specific reason I wanted to speak with my doctor. I stated clearly that it was personal and related to my healthcare and that I preferred to discuss it directly with my physician. That was not accepted. At no point should a patient be required to disclose private medical details to administrative staff simply to request a callback from their doctor. While general context may be appropriate, insisting on more detailed explanations undermines patient confidentiality. Under HIPAA, patients have the right to limit disclosure of protected health information, especially when such details are not necessary for scheduling or message routing. During the call, the office manager did state that once my new insurance card arrived, I could call back and provide the updated information. However, this missed the entire purpose of my call. I was not calling to reschedule an appointment. I was requesting communication with my doctor regarding my health. That request was effectively denied unless I disclosed information I was not comfortable sharing with office staff. To make matters worse, when I asked if I could simply email the doctor instead, I was told that I could not have his email address. At that point, all reasonable avenues to communicate with my physician had been blocked. I was also later told that I could have been billed for the visit had I stayed, which was never communicated to me at the time I was turned away. That lack of transparency directly resulted in me not receiving care that day. Although the office manager's tone was professional, the policies being enforced were not patient-centered. I left feeling dismissed, unheard, and discouraged from continuing care at this practice. Because of how this situation was handled, I will not be returning and would not recommend this office to patients who value access to their physician, clear communication, and respect for medical privacy. Experiences like this raise serious concerns about how patient access, communication, and privacy are handled within this practice and warrant review by higher administrative or regulatory oversight. I want to be clear that my issue is not with the physician. My initial visit with Dr. Hetal Patel was excellent. He took the time to explain my lung function testing and my condition in a very detailed, informative, and professional manner, which is exactly what drew me to continue care with him. The young woman who assisted me with my pulmonary function exam was also kind, professional, and thorough. Those positive clinical experiences are the reason I wanted to remain with this doctor and this practice. Unfortunately, today's experience with the front office staff completely overshadowed that. The rigid restrictions on communication, refusal to facilitate even basic contact with my physician, and lack of transparency regarding care options left me with no confidence that I could continue receiving appropriate and timely healthcare here. I cannot remain with a practice where access to my own physician feels unnecessarily blocked.

Dr Lopa Patel is one of the best doctors we've ever gone to. She's diligent, personable and…read moreknowledgeable. Both my husband and I feel comfortable and thankful in her capable hands. Her brother, Dr Patel, is a sweetheart too. We're a combined age of 160 years old. we know doctors. You can't do better.

Fantastic experience at this practice. Making an appointment was simple via ZocDoc. When i arrived,…read morecheck-in was easy and the waiting room was empty (likely spacing appointments as a Covid precaution). the staff was kind and courteous with check in procedures and a cautionary Covid screening. Dr. Noumi had pleasant tableside manner and made me feel at ease after I experienced recent breathing difficulties and made sure to listen to my concerns and answer my questions thoughtfully. The office followed up as they said they would with an appointment reminder call. Billing was simple and there were no overcharges or snafus. Thank you again.

From the owner: Welcome to TruDoc Medical, where we focus on providing you with the medical and pulmonary care…read moreservices you need in a friendly environment. Our educational background and clinical experience combine to achieve optimal results. Whether your goal is to manage an existing condition or testing for a diagnosis, you can trust that we will approach your needs with compassion and thoughtfulness, the way we would want for ourselves and our own families.

I'm writing this review not as a patient, but as an employee for the past 3 years. Dr Luka and Dr…read moreBenincasa are 5-star rated on Google and many other sites and with good reason... they are extremely knowledgeable and personable, they take their time with their patients, answer all their questions, and help people get better. We always get the most amazing feedback from patients saying how wonderful the doctors are. And they are just terrific human beings and great to work for. Highly recommend this practice.

From the owner: Board-certified allergists and immunologists Peter Benincasa, MD, and Richard E. Luka, MD, focus on…read moreproviding individualized and personal care to adult and pediatric patients in and around Clark, Clifton, and Garfield, New Jersey. At Consultants in Asthma, Allergy and Immunology, Drs. Benincasa and Luka spend as much time as needed listening attentively to their patients to make sure they get the best and most appropriate treatment. Specializing in allergic nasal and eye disorders, asthma, hives, eczema, food and drug allergies, and sinus infections, Drs. Benincasa and Luka cover a broad spectrum of adult and pediatric allergy and immunology conditions. With a particular focus on environmental factors that can influence disease, the caring doctors at Consultants in Asthma, Allergy and Immunology offer drug-free approaches to treatment. And when medication is necessary, they integrate it with nonpharmacologic treatments such as immunotherapy. At Consultants in Asthma, Allergy and Immunology, Drs. Luka and Benincasa believe in personalized care and patient education. If you're looking for friendly and professional allergy specialists for you or your family, contact Consultants in Asthma, Allergy and Immunology today.

El mejor de los mejores, exelente professionalismo , se preocupa al 100 % de todos sus pacientes y…read moresiempre por las reglas. Lo recomiendo

This is my 2nd time at this office. I absolutely loved the staff both times. They are so nice and…read morefriendly.

Silver Lake Hospital has been a blessing for my mom and me. She arrives in very poor condition, yet…read morethe care she receives is outstanding. The medical team, therapists, staff, management, and even the security officers are incredibly kind, professional, and attentive, and they always make us feel safe and supported. I am given a private room with my mom and a sofa so I can stay overnight and help care for her, which brings me so much comfort. After a very difficult experience at another hospital in Brooklyn, the compassion here has helped me heal emotionally and trust the healthcare system again. Everyone--from the doctors and nurses to the physical, occupational, and respiratory therapists, nutritionists, and security--treats my mom like their own family and truly focuses on her recovery. I strongly recommend Silver Lake Hospital to anyone who wants their loved one to receive excellent care and recover as quickly and comfortably as possible.

Words can not even begin to describe how grateful we are to all the staff, nurses, doctors and…read moreadministrators of this Center. It is a great place with compassionate caring staff, they go above and beyond to make sure patients and families feel comfortable are well taken care of. The nurses took time to talk to us several times a day and explain in detail my father's condition. My father spent about two months in this facility and the progress he made is incredible! Thanks to the care of these dedicated health care professionals, my father had a miraculous recovery and is healthy and safe at home! Thank you again For everything you do! Awesome place! God bless them!

Since they moved from Central Ave to Evergreen the service has somewhat gotten a little better…read more The building they move to it's okay. They need to work on the parking lot horrible. When it's at full capacity it's like going through a maze to get a parking spot. I was told they have another lot down the street but where. I'm pretty sure you don't have to be a brain scientist to post a sign in the office and also the entrance of the main parking lot additional parking.I missed several appointments because I couldn't get a place to park..

it was my first time there. The workers were friendly. The waiting room was spotless. Socially…read moredistancing is still observed. I was seen quickly.

Silver Lake Hospital has been a blessing for my mom and me. She arrives in very poor condition, yet…read morethe care she receives is outstanding. The medical team, therapists, staff, management, and even the security officers are incredibly kind, professional, and attentive, and they always make us feel safe and supported. I am given a private room with my mom and a sofa so I can stay overnight and help care for her, which brings me so much comfort. After a very difficult experience at another hospital in Brooklyn, the compassion here has helped me heal emotionally and trust the healthcare system again. Everyone--from the doctors and nurses to the physical, occupational, and respiratory therapists, nutritionists, and security--treats my mom like their own family and truly focuses on her recovery. I strongly recommend Silver Lake Hospital to anyone who wants their loved one to receive excellent care and recover as quickly and comfortably as possible. Yana Veda Nadezhda Vedritskaya

That place is like an ICU unit, they only have 2-3 Aides at a time mostly two. For the amount of…read morepatients there should more aides to help the nurse. They give the nurse 5-6 patients, what time do they have to take care of such sickly patients? They are disorganized, the nurses patients are from one end to the next on two different side of the hallway. I watched two nurses and they had to get report from 4 different nurses out of the 6 patients they had. It should be more organized than that.

This review is honest and I wouldn't say bad or great, and we will still go to their office when…read morecare is needed. They always have available appointments which is so helpful when your kid is sick, but I always wonder at the same time is that because their staff are a bit cold. We do go here and do feel they provide honest care for children, I just wish the doctors, nurses and front staff had more joy and fun when the kids are around. They're all very very serious and come off stern. They will give a lollipop or a sticker which my kids do like, but in the treatment room the bedside manner is so cold unfortunately. No loving and welcoming side for the kids. For example, this morning we saw Dr. Grace. She came in, stone cold, very serious and didn't have any loving side or compassion with my three year old. I do believe she has a good concept as a doctor, I'm not doubting that, I just wish she was friendlier with the little ones. :( 5 stars for appointment availability and location to my house (super close), but 3 for their cold demeanor which I wish was more loving/welcoming for a pedi office.

Staff is always friendly and have been able to fit me in a couple of times late in the day. I know…read moresome people are upset about the staff turnover but the doctors my daughters have seen have always been friendly and helpful. The waiting area is small but they just opened up an expansion across the hall. I never had to wait long and they always have some movie on for kids to watch while hey wait. They fit me in a couple of times late in the day which I really appreciated. My 7 year old has been going since she was 4 and my new born all her life and my wife and I are happy with the service.