FOLLOW-UP: Within 10 minutes of me posting the below review on Google, Dr. Sarah Abdul Sater (Dr. Fadi El-Atat's wife and business partner) called to yell at and scold me for writing this very factual review. I can't believe that I had to write a review in order to speak with the doctor. I think my husband is more hurt by this than anything else. We have both been calling their office for over a week and even went in personally requesting that they re-submit the Prior Authorization since my prescription was denied as the denial letter states... "additional clinical information was needed from my doctor", which they haven't supplied. The front desk person we spoke with today (I believe it was the plus-sized Caucasian woman) said they have to wait 5 days to re-submit our Prior Authorization. We immediately called CVS Caremark to verify this and they said this was NOT TRUE in our case. They said the doctors office could call their Prior Authorization number anytime and complete the authorization over the phone. All of this could have been avoided if they cared enough to do their due diligence. Dr. Sarah Abdul Sater told me that we should find a new doctor (hilarious!). We already have appointments for a highly recommended (and highly reviewed) doctor with an excellent staff. We are looking forward to being treated like human beings.
Side Note: Please don't be fooled by their almost 5 star Zocdoc reviews. I came across this in my online research...
"Zocdoc seems to filter reviews to keep them mainly positive using several methods (incentivized via payments by providers), profanity is not allowed and will be removed, hints of misdiagnose will be removed, pricing specifications will be removed, accuracy of diagnosis may be removed, and treatment specifications may be removed, this is why you may notice if you search a provider you will find they have negative reviews across other sites and much higher rankings on Zocdoc".
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My Original Review for the office at 1945 Morris Ave, Union, NJ:
The front office staff is HORRIBLE. They do not care about the patients. They almost always mess up when submitting information to the pharmacies and insurance companies. You have to go through an incredible amount of legwork and follow-up to get them to do their jobs correctly. They perpetually lie to your face and over the phone when you follow-up regarding incorrect prescription info and Prior Authorization submissions. The default lie is "I'll take care of it"... "We'll take care of it" and days will go by and nothing is done on their part. This has all become abundantly clear after speaking with my prescription company, CVS Caremark numerous times. Dr. Fadi El Atat's & Dr. Sarah Abdul Sater's staff are incompetent and untrustworthy. Once you get beyond the front desk, the service from the doctors is "conveyor belt" and impersonal in nature. The nastiest staff member is the plus-sized Caucasian woman who always sits by the sign-in sheet at the front desk. She is incredibly rude and incompetent. The only standout staff member is a lovely woman that wears a hijab. Unfortunately, I don't recall her name, but she is marvelous! They need to clone her. My husband and I are in the process of finding a new doctor because this feels like abuse at this point. read more