I am absolutely displeased with the "deep cleaning" service I paid for. I paid for a rush job on an…read moreolder relative's home for the Christmas season. The company required the deep clean service for the first job, which was understandable and necessary because the house was in real need of some TLC. I paid for 2 bedrooms, a bathroom, kitchen and open concept living room and paid extra for the baseboards in the bedrooms. It required two people for the 3 bedroom, one floor apartment and about 3.5 cleaners. Upon returning to the home the next day, I could not believe that I paid $300 for what was done. The bathtub walls were not scrubbed and still had mildew, the corners of the rooms were not attended to, the kitchen floor was sticky, around the fridge wasn't cleaned, under the table wasn't swept- the pictures will tell you more. I don't see how, in any capacity, this could be considered deep cleaning. I called with my concerns, the rep only made excuses for the horrible job on behalf of her two cleaners. I was only offered a 20% discount on my NEXT SERVICE. I don't see how I could ever have enough confidence in this company to waste more money with them. So disappointed to have to experience this during the holiday season. What was meant to be a Christmas present, ended up just being a huge embarrassment and me going over their "work" after already paying them. I do not recommend. Invest your money elsewhere.

We moved in a few months ago and we were finally ready for a deep clean of the bathrooms and guest…read moreroom. The cleaner was super friendly, took her time, and everything was shiny and beautiful when she left! She got into the cracks and crevices and hard to reach places that I had been ignoring!

They did a wonderful and efficient job cleaning the house with a positive attitude. We are doing…read moresome light renovations on a house that was unoccupied for a long while so it was very dusty and needed a deep clean: bathrooms, kitchen, inside the cabinets, everything! We are very pleased. I called multiple cleaning services to get quotes beforehand. Daughter and Mom's price was affordable comparatively to other services in the area. I highly recommend this company!

Service was a first-time, deep cleaning. Team was friendly, efficient and did a great job.read more

Please be careful. I used this service once and had a terrible experience all around. Tracey…read moreseemed nice enough when I was booking my first appointment with NLZ but I was seriously mistaken about her and this business. First of all I was given a price quote after I filled out a questionnaire about my cleaning needs and texted photos of my house to Tracey. I was required to prepay the quoted price before the cleaners arrived which seemed a bit odd but whatever. It was all downhill from there. Sorry in advance for the long review but please learn from my mistake. Here's some details of my terrible experience with NLZ: * My 2 cleaning people arrived 40 minutes late for the 3 hours of cleaning I prepaid for. They were rude and acted like they didn't understand a word I was saying and just kept talking to each other in Spanish ( unfortunately I don't speak Spanish at all). They blew off my requests and were very obviously rushing and doing an awful job. * I callec Tracey at NLZ within 30 minutes of their arrival to say that I wasn't happy with the cleaning people at all. I texted her a picture of my "mopped" floor which was just wet and dirty and asked to have the job rescheduled. * Tracey suddenly become nasty and refused to cancel and reschedule the job I had already paid approximately $300.00. She claimed that she sent me excellent cleaning people and then we got "cut off". I tried calling back several times but got voice-mail. * The cleaning people were paid for 3 hours but after 2 hours of poor work one of the cleaning people was able to tell me in English that she's allergic to cats and had to leave early because of her allergies. I was completely upfront with Tracey about having a cat before the service was booked and even wrote it on the form I filled out before my appointment. * I took pictures of the poor cleaning job ( floors were soaking wet and not clean, crumbs under the microwave, bathroom mirror not wiped down and more) and emailed NLZ about my bad experience. * My complaint was never acknowledged and the next time I heard from NLZ was the following week when they charged a follow up cleaning service to my credit card without my authorization. Tracey answered my call to explain that when I filled out the online form I stated that I was interested in weekly cleaning and was booked for the following week because I stated in "the contract" that I wanted weekly help. It was an outright rip off and I had to get my bank involved because NLZ wouldn't refund me for the cleaning job I didn't want or receive.Their claim was that I ignored the email about my follow up visit and didn't cancel in advance so they weren't obligated to refund me. * Luckily my bank reversed the charges but I had to get a new debit card because of the unauthorized use and would never recommend NLZ to anyone.

Linda did a fabulous job cleaning my house. She was thorough and lovely to have in my home. I…read morehighly recommend her services. She worked hard and stuck to her estimate.

I got nothing but stress from Less Stress- they cancelled out on me twice & then 2nd time they…read morecancelled out last minute. Would not recommend this company to anybody very unprofessional on how they cancel on me twice & both pretty much last minute.

I hired Blessed Cleaning Services to prepare our home for the arrival of my grandson. This was my…read morefirst experience hiring for this type of service and it was GREAT!!! Not only was Zuly professional and considerate to my circumstances, her team was a reflection of exceptional client services. They really did an amazing job and I am so grateful! I will be reaching back out to schedule again in another 3 months. I am really impressed by their thorough and detailed skills. Not to mention that they were easy to talk to and willing to carefully handle the delicate situation currently in my home. I would recommend them one thousand times over!!! Oh, they are not only thorough but fast enough to get the job done timely. Enjoy!!! Hire them!!!

the cleaners believe in very limited cleaning. they don't use their own supplies - they are…read moredepending on what the client has. they will make up beds with the same sheets. the owner has a nasty attitude.

I have used several cleaning services around Long Island over the past 15 years, only when needed…read more I was referred to Deana in 2017, and after the first appointment, I had her scheduled weekly. I have never been more impressed or seen such attention to detail from any other service I used in the past. I look forward to coming home after she has cleaned. She has even assisted with weekly projects to reorganize parts of my home, such as closets and the kitchen. I truly don't know what I would do without her. Photos speak for themselves on what I come home to. Deana is also incredibly flexible with her time and schedule to work around my needs. I have several neighbors who use her services now, but she still treats me as her number one priority.

I got a groupon and foolishly booked it for the day before an event, August 17th. When I called on…read moreAugust 16th, the owner J. lost my booking. But D. went above and beyond getting people to come and clean and I was relieved. This coincided with a death in the family so I was pressed for time. They had a three-hour, two-person thing and said to pick five rooms. I picked the kitchen, living room, two bathrooms, and if there was time, bedroom. Five. They spent 2.5 hours in the relatively clean kitchen and managed to do the bathrooms. I was going to give 3-4 stars because of D's efforts to make the booking trouble right. But when I got into bed last night- the cleaners left when they "blew a fuse" and prevented me from working- there was GARBAGE piled up ON MY BED. WHERE MY PILLOW IS. There was also garbage on the night stand and boxes randomly piled everywhere. They did not do the living room but J called and told me I could pay more for them to do the mopping they were supposed to do. It sucks because I need a regular cleaner and I have this important event and now a wake today and I am scrambling to do this work that wasn't done. But the garbage in my bed was just ... so awful. I've never experienced anything like it. I loved that D. tried hard to get someone here but one of the cleaners just did not want to clean. The other was nice but she can't do it all herself. So now I have to take off work and clean for a job I spent hours arranging. I do get my house cleaned about once a month. The toilets and baths needed scrubbing (stuff cleaners do) and floors needed mopping (again, stuff cleaners do) but the house was not in condition that more than three hours is needed. Cleaners are usually in and out in 90 minutes and make my bed look nice, not like a landfill.

I first used Master Cleaning when I moved into my house in 2000. We bought the house from a smoker…read moreand the rugs smelled horrible. They came within a day and ripped out all the carpet and left it tied up on the curb. I used them for bi-monthly house cleanings for the next 15 years. (I only stopped using them when my kids got older and I started to do the cleaning myself). In addition, he did post construction clean ups for us when we did construction on the house. His staff is very good at taking directions and they are especially good at cleaning bathrooms and floors. Most importantly they are trustworthy. I never had a broken item and I was able to leave them alone in the house without worrying that something had gone missing. If you are looking for a trustworthy service I would recommend Master Cleaning.

Master Cleaners has been cleaning my house every 2 weeks for at least 10 years. Byron, the owner,…read moreis very flexible with scheduling & the actual guys who do the cleaning do a good job & are reliable. They are also open to cleaning suggestions or requests as needed. In addition, I have called Master Cleaners for special projects such as clearing out our basement & cleaning up after flooding. Very responsive to these requests. Would definitely recommend them.