i would not do business with them ever. crooked and deceitful in their business ethics and specific related to contracts. 3 years of improper billing errors, dishonest fees. And tricking you to sign 2 different deals that one overlaps the other by years if you decide to terminate business with them. specific gas and tank rental. 3 yr on gas cost and 5 yr on tank rent. AND some incompetent and rude employees. read more

I would absolutely not recommend this company to anyone looking for propane. I am on monitored delivery and ran out of propane in January. Luckily, I had just returned home from a trip when our tank ran out of propane. It was a Saturday morning and the house was 48 degrees that morning when I got up. I assumed it must have been a furnace issue since I am on the monitored delivery. But I went outside and checked the tank anyway and it was empty. I called Edwards and they got someone out here several hours later and filled me up. The driver said there was a small drop in pressure and I told him I smelled propane by one of the fireplace regulators outside. He did his leak test and found nothing. I was told he would have to shut tank off until leak was found and I said that was fine, but he then told me when he was talking to someone at the office that it would be a charge of $185.00 to have a tech come out and find the leak. I have several electric heaters I was going to use but I talked to my wife and decided that we would be fine with paying the $185.00 so we didn't have to wait until Monday and have to mess with the electric heaters. No problem. Well, a few weeks later I received a bill for $4. I then called the office and spoke with one rude customer service woman who told me there was nothing that could be done about adjusting the bill. I asked to speak with a manager and she told me "So-and-so is not here" and that "He doesn't just sit at his desk all day". I just got off the phone and he told me he could lower the bill to $260.00, which is just as unacceptable, but I told him to charge me that so I can be done with this company. Customer service SUCKS! read more

Very poor customer service. Two years ago my mother in-law, in her mid 80's, had a plugged fuel line from the tank to the furnace. Instead of purging the line with compressed air they just installed a new line across the basement floor. This basement is finished and this line was a real hazard for elderly people or anyone wishing to use the basement rooms. No clean up after the work. Puddles of fuel oil and soot. Luckily I had a friend that worked for Superior fuel that came over, cleaned out and connected the original fuel line and removed the line across the floor. It took him about 15 minutes. She receives fuel assistance and the previous owners of Superior Fuel did not offer the fuel assistance program. This winter the furnace would not operate at all. I called Edwards Oil on a Monday and was told they would sent a service tech on Wednesday and to call me before they arrived so I could be there. Which was OK since my mother-in-law also has a main floor heat pump for cool weather but it does not heat the basement and I was worried about upcoming colder weather and the possibility of broken pipes. No one showed up and I didn't even get a call. Later in the afternoon I called Edwards again and was told by the receptionist that they had given the service tech the wrong phone number and they had recalled the tech with the right number. Still after another couple of hours no one called. I called Edwards again, gave them my correct number again and requested the receptionist inform the tech of the correct number. The receptionist got upset and very "defensive" and said, "well I cannot watch the service tech dial your number"! I asked for the service techs number and stated that I would call him but she refused that request. Around 5:20 pm the service tech called me and said he was on the way. I drove over to meet him and he arrived shortly after. Seems he was never informed of my correct number until my third call even after I was told they had informed him of the correct number after my second call. My wife and I had stayed home all day expecting a call at any time. An entirely wasted day thanks to the incompetency of the receptionist. The service tech was very professional and personable. He had the problem fixed in no time. I gave him a large tip that he most definitely deserved although he tried to refuse it. read more

SO EVERY YEAR ABOUT THIS TIME THEY TELL MY DAUGHTER SHE CAN'T GET ANYMORE FUEL OIL UNTIL HER ACCOUNT IS BROUGHT UP TO DATE!! They take $150.00 a month out of her bank account for payments 11 out of 12 months a year. And yet is told she can't get fuel by the employee that answers the phone. Today she was told it is up to the accountant to ok a delivery. They have tried to get her to give up her charge account with them also. The office manager has told me (I'm her mother) the same thing for the PAST TWO YEARS that she can't be denied fuel because she is on the payment program. $1650 a year is being taken from her and yet she lives in a very small house and keeps the thermostat at 65 at night and 68 during the day when she is home. IF THEY DIDN'T HAVE A MONOPOLY ON OIL you can bet she would get it somewhere else. I also read the "maintenance" is only done in Oct/Nov post by another customer and yet no one ever showed up. SERIOUSLY GET YOUR CUSTOMER SERVICE DEPARTENT ON THE SAME PAGE!! read more

purchased new oil furnace spring of '16 asked for yearly maintenance in May'17 no show was then told they do this service Oct/Nov it is now mid Dec and no contact yet furnace works great but service ??? so much for buying local read more