Levi cleaned, inspected and serviced our wood burning system. Very professional , great equipment,…read moreand knowledgable. Would highly recommend Midtown

Scott came out to perform an Enhanced Video Inspect & Sweep of our Free Standing Wood Burning…read moreStove. He was prompt, wore a protective mask, vacuumed & cleaned our wood burning stove. In addition to discussing what he did and his findings, he emailed a detailed PDF report. The company also confirmed & emailed reminders of our upcoming appointment which was nice. Great company to work with.

They came out the same day when we had issues with our furnace that is 2 1/2 years old. And of…read morecourse it was when the weather was at its coldest and on Sunday.

While selling our house a home inspector advised we have our boiler check for leaks and to make…read moresure it was functioning. We called Brent's and asked them to do just that nothing else. We knew our boiler was 30+ years old and so did our buyer. When they came out to do our inspection they said our boiler was spewing carbon monoxide at start up and needed to be replaced because parts were unavailable. After getting a second opinion and talking to the gas company it was explained to us that all gas boilers expel a certain amount of carbon monoxide at start up otherwise they would not lit. When testing for carbon monoxide you wait a reasonable amount of time before testing for carbon monoxide. Our boiler was tested by another professional and the gas company and was deemed usable but old. I truly feel Brent's tried to take advantage of our situation and was dishonest on many levels. 1. I had to call the office to have the invoice read to me because it was unreadable. 2. They wrote the invoice in a way that that made our boiler sound unusable by saying it spewed carbon monoxide and was rusty. 3. When I asked for the cheapest replacement possible they quoted a boiler that was NOT the cheapest replacement per the other company we had come in AND the gas company. 4. When I asked to re-word our invoice because they made it sound like our boiler was unusable and that was untrue.. They told me that would not do that because it was morally wrong and untrue. I guess Brent's Heating and Cooling I would have your office staff look up the definition of morally wrong because lying to sell a new heating system is "morally" wrong. Do not call them if you are looking for an honest opinion.

This company is very professional and helpful. I have them clean and inspect my chimney and wood…read morestove. They are very thorough and informative on care and maintenance. They also cleaned out my dryer duct. They always arrive on a timely manner and their prices are very reasonable for the excellent quality of service they offer.

We are THRILLED with the service we received from Black Goose. They were excellent communicators,…read moreasked for photos of our fireplace so they could bring the appropriate equipment. They communicated at every step, and arrived on time. Aaron and Dick were professional and made sure every inch of our house was covered and protected. They left our home cleaner than when they arrived. They provided pictures of before and after of our chimney, and also gave us advice on how to keep our chimney safe. I also got a call from the owner after the work was complete to thank us for our business and also to ask if we were satisfied. This is a great company!

furnace not igniting. Called late afternoon. Left a message. Promptl called back. Came next…read moremorning and installed a new igniter and we were back with heat. Highly recommend. Thanks for the great service.

Excellence in Service. Knowledge of HVAC systems is amazing. Great customer service rapport.read more

They're not too bright over here at Menards in Virginia! I went here today and stopped in the…read morewomen's bathroom and most of them were dirty, but one was particularly filthy. There was feces everywhere. I thought is someone going to come clean this. moments later somebody walked into the bathroom, shut the door and started plunging and plunging and plunging and flushing and plunging, I walked over to wash my hands and that person came out of the bathroom. It was a Menards employee that was going to walk directly past the sink and out the door without washing her hands. I said hey, aren't you gonna wash your hands? She rolled her eyes and I said , I just saw you walk out of there after plunging that filthy toilet and she said well I use hand sanitizer. I said well I'm a nurse and that does NOT matter. Wash your hands.! Oh, it gets better..... I watched her walk directly over to the cash register and start pushing keys. I went over to a man that was on the last row of registers and told him what had happened and pointed out the girl in the incident. Moments later he walked over to her and behind the customer service desk, and I saw them laughing amongst each other. They actually thought it was funny so I told a couple of guys that were managers in the lumber department and a short while later, three of them walked up to the front while I was leaving the store. The first manager of the cashiers that I told came chasing me out of the store and said ma'am ma'am, I talked to my cashier and she said she was wearing gloves I said oh no she wasn't. She walked right past the sink. She did not have gloves on and his response was well, I'll take my cashier's word over yours any day. I said go ahead and laugh when the health department comes in to evaluate. It's really disgusting how filthy people can be and they actually think it's funny. This is why diseases are spread from one person to another to another to another. Makes me wanna vomit.

The worst customer service on the planet. NO one in the store knows where anything is. Absolutely…read moreno help out in the yard. Employees are knarly are clueless. Bad, bad, bad.