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edward rice & son

5.0 (1 review)

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7 years ago

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Scoreboard Bar & Grill - Bar Food

Scoreboard Bar & Grill

3.4(475 reviews)
9.3 mi•Donelson
•$$

Kind of a dive bar! Has 2 pool tables and an inside bar with inside dining. Also has a large…read moreoutdoor area with dining and bar. The service was quick and friendly. The wings were really good - smoked then fried and then tossed in sauce. The hot was the flavor of choice for us. The nachos were alittle different than the usual. The beans had alittle sweetness to them.... maybe cooked with BBQ sauce? They were topped with grilled onions and peppers and chicken. Small side of salsa and sour cream. Not sure I would get these again.

I was genuinely excited to leave a positive review about the atmosphere and overall vibes at…read moreScoreboard Nashville, but unfortunately the service experience completely overshadowed it. There was an issue with my order, and instead of any admission, apology, or attempt to resolve the situation, our server, Bailey H, argued with me about what I did or did not order. The behavior was rude toward me and toward another guest at our table. That guest is hard of hearing, and during the interaction, her credit card was aggressively snatched from her. This behavior was completely unacceptable. At no point was ownership taken, nor was there any acknowledgment that a simple miscommunication could have occurred. In addition to this, food items were missing, condiments were never brought out, and the overall service felt careless and dismissive. When the issue was brought to management, the immediate response was to ask what we wanted removed from the bill and to offer a gift card. While compensation was offered, there was still no apology, no admission of fault, and no acknowledgment of how the situation was handled. The response felt transactional rather than accountable and did not address the actual service failure. What made this more disappointing is that this server was referred to as "their best server." If that is the standard being presented, there is a clear gap in service expectations and accountability. Mistakes happen. Refusal to take responsibility, rude behavior toward guests, and attempts to resolve issues without acknowledgment or apology should not. This was a very unpleasant way to start the new year and was entirely avoidable with basic professionalism.

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edward rice & son - meats - Updated May 2026

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