I cannot say enough about Erin Bratica at Murphy's Insurance!…read moreShe is professional,knowledgeable & has supported me over many years. She goes above and beyond & advocates for us and we are so grateful . She cares and it shows! Nancy (Hudson)

Erin really went above and beyond to help us out of an I credibly tough spot!…read more She was so kind and acted with the urgency we needed. She was also o credibly thorough and understanding through the process. THANK YOU ERIN!

Bit of a mixed bag over the years. We were doing business with an agency in Needham. Kaplansky…read moretook over the accounts and we've stayed with them so far although as of late I am having thoughts of moving my business. I've been doing business with this office for over 30 years. When we were purchasing a house from the builder, he kept moving the closing date around, Each time we needed an updated insurance binder. That may be a simple thing to do perhaps, but the people in the Needham office took care of it with no issues. They made sure we had what we needed. Excellent job. The worst issue I had was when the wrong driver was assigned points in an accident. Also, according to the paperwork the same driver was driving both cars in the accident. The Needham office was unable to fix the problem. I could go into the gory details as to why but its irrelevant. Two different people in the Needham office were unable to resolve the issue over 3 years. They would stop looking at it unless I prompted them with a phone call. I somehow got in touch with Nilda in the Cambridge office and she was able to figure out why this was going on and knew exactly how to fix it. Can't say enough good things about Nilda. Unfortunately she is part time. She actually remembered the original agency I started with(my cousins). Overall, the Needham office has been lackluster in solving problems. Another time I called up to get changes done to my insurance and the person(yet a third person) that was helping me seemed excellent, until a long weekend happened and she simply dropped my matter. I had to call up to get her started on it again and I had to remind her what it was she was working on. She had forgotten our discussions entirely until I prompted her. The other negative is that most insurance companies and agents will proactively ask you questions to try and get you the discounts appropriate for you. eg. Good GPA driver, driver lives more than 100 miles from home...etc. Every year I have to call up and play twenty questions with someone in the Needham office to get them to apply the proper credits/discounts. I feel like I don't have an agent as I am doing all the work. My wife and I were outright thinking of leaving Kaplansky. It occurred to me today that perhaps I should just contact a different office and have someone there do the work. I might try this before I leave. I'm uncertain.

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

Worked with Matt. We found a better rate ourselves. We asked him to cancel our insurance. He said…read morehe did, a month later we were charged the full 6200. It over drafted our account. No offer to reimburse it for AIP or the insurance company. 4 days later we have not received the money back and no word on when it would be returned. I emailed Matt and he said I can contact them to get it back. I would never work with this company again. They dont care about the customer. Just money hungry to get your business.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

We worked with Matt who we found to be very thorough and professional. He got back to us very…read morequickly and he saved us $$$$! Literally over 1K a year from what we had been paying in insurance premiums. I would highly recommend you give him a call to get quotes - nothing to lose!

Our family has used Poole Tax Services for over 30 years, but after this experience, we will never…read morereturn. My mother booked her appointment in January for a March session. Despite the difficult transition to an all-Zoom format and document portal, she fulfilled every request. Robin stated only two documents were missing; we uploaded them within three days and requested an update. Since early April, we have been met with total silence. Robin's voicemail cites a lack of office staff and support as the reason for not returning calls - a situation that appears to be a personal business choice after her move to Maine, yet it is being treated as an unavoidable excuse. It is now May 4th. Tax day has passed, my mother's taxes are now filed with another preparer with a late penalty, and we have received zero communication. No status update, no apology, and no confirmation of an extension. If you value your peace of mind and want to avoid IRS late fees, look elsewhere.

Excellent tax preparation. I am a long standing client. Does it all by computer and files it…read moreelectronically while you are there. Extremely professional and competent, convenient location, easy to navigate website, and friendly. I really appreciate the availability of in person service. Accessible if a problem arises after filing the return, but I have never had the need. Does a great job with my income tax each year.

The best hands down. Mark has always been a pleasure to do business with. They have made everything…read moreeasier for our family. 5 stars easy!

This guy is the Albert Einstein of car insurance! He put me on a new company where I saved $1600…read morefrom my previous company!! Wowsers

So I found myself in need of a specialized insurance policy recently, and had no clue how it…read moreworked. I called around a few places that offer it and no one was too helpful as it was, to them a small one off policy. After many ads on radio about Zemaitis Baker, I gave them a call. Joe was very attentive and got me my policy and did his best to get the best policy for the most reasonable price. It seems he realizes the chance of me having other policies is a pretty good one. Bottom line here, as my car, motorcycle, truck and homeowners insurance are up I will bring them to Zemaitis Baker.

I can't tell you how good these guys are. Had my Insurance with another company and after working…read morewith Mike and his staff we came to House and Car policies that had better coverage and lower price. They spent the time and helped me navigate the complexities of House and Car Insurance jargon etc. They spent the time to understand what i was looking for, they asked me "what if..." and " have you thought of this ...." type questions which I would never have thought of. They spent the time explaining the pros and cons of several options to help me find the best policy for me. I would highly recommend giving Foy Insurance a shot when shopping for insurance or to even see if your current insurance really meets your needs.

Mike Calzone & his team not only search for the best policies to fit our family needs, they support…read moretheir clients with five star customer service. We have been working with them for a number of years and I wouldn't take my business anywhere else.

Elaine is a miracle worker. I'd been paying way too much for car insurance but didn't even know…read moreuntil a friend referred her. I've cut my insurance bill almost in half without losing any coverage. I could not be happier. I definitely recommend Elaine for insurance help.