Joshua is a vet, and innately helpful. Our Kenmore drier quit working, no heat. I pulled the back…read morecover off, and started testing the element and the fuse, both good. Called Joshua, told him what was going on, and Joshua had the parts. We live 28 miles away, so don't like a wasted trip, and it wasn't. Took all the parts, and Joshua tested them and found the heat sensor faulty, and had one in stock. Joshua actually installed the sensor on the heater element for me, and hooked up what wires he could, and instructed me on the rest. I always take lots of pictures, so easy peasy. Just a great experience, excellent customer service, I knew that Joshua was a good honest American. Highly recommend Budget Appliance.

This is the best appliance store in all of Kittitas and Yakima Counties. It's family run. They…read moreare great at service and sourcing hard to find appliances. I would highly recommend them.

I've gotten numerous appliances through Gordie's over the years. I've never been disappointed. One…read moretime, the dryer I purchased from them wasn't working. They came out and it turned out the fuse switch was off! I felt a bit silly, but the repair person they sent out was very nice and said it wasn't the first time that this has occurred with customers. He didn't charge me anything. Recently our washing machine agitator was in need of repair. I knew which parts I needed and went to Gordies. The lady there was very helpful and got the parts I needed. They were only $3, all I had was my debit card. She said, next time I was by, just bring in cash, and handed me the items. That's unheard of these days! We almost had it figured out, but ran into a snag, and we went back with the agitator and there was a worker there that showed us how to do what we needed to do, and we paid the $3 we owed them. Gordies store isn't anything modern, it's an older building, but their prices are very reasonable and a fair selection of items to choose from (refrigerators, stoves, washers and dryers.) Next time I need an appliance, they are first on our list as they've always been.

All in all I have to say I was very pleased with my recent experience using Gordie's to repair my…read moredryer. The customer service, knowledge and a helpfulness of their staff was amazing. They came out the next business day after I called and fixed my dryer efficiently and for a reasonable price. I definitely plan to go to them again in the future for all my appliance needs and would highly recommend them to anyone needing something fixed as they are the only call you need to make. Thanks, Zach

Went and picked out the last of appliances. The dishwasher was…read more LG model # LDP68-10SS-C. Don't buy this. I had it for 2 weeks and the ball bearings on the rails on the cup rack started falling out and bouncing on the floor. Guy came out from Bemis and was going to order new rails, don't know if they were ordered wrong or LG sent the wrong ones. they were reordered and the rails were replaced. The rack on the dishwasher now tilts back and slides back into the dishwasher. It won't stay pulled out, very irritating. Plus, when it was delivered, the delivery guys dented the bottom of the new refrigerator along with scratching the wall and nothing was said.

DO NOT by an LG electric range with the glass top. Nearly impossible to... no it is impossible to…read morekeep the glass clean. Plus the glass scratches. Had our LG set for less than a year.

4/2025 Don from Avery Home services was great. He came…read morequickly and diagnosed the fridge problem. He ordered the part and returned the next day to complete the job. Fast efficient and pleasant. Great job . Thank you !! Kathy. Five

I had a very unusual situation where my necklace had been caught, somehow, in the lip inside my…read morewashing machine as I leaned in to make sure no socks where inside after I had just removed the load just finished ....it broke off the chain ...disappearing somewhere in the machine ... it is a VERY important piece of jewelry, no dollar value but extremely sentimental. As I had already taken the laundry from the machine I was perplexed as to where it had vanished to. I was so upset and figured I'd call someone first thing in the morning...I tried calling several repair services.. the first telling me it'd be a week and a half before he could schedule me ..the second telling me he no longer did in home repairs but he was kind enough to give me name and number of several other service people to try. The first on the list was Avery ... I called and explained the situation and the man said he could come out later the same day ...WOW !!! He came out after lunch and began the search ... piece by piece having to be removed to uncover a new layer of possible hiding places ...YES ... ultimately he was able to see it in a very inaccessible spot... he was persistent and was able to retrieve it ..I was SO happy .... THANK YOU !!! I will keep this number in my phone contacts and I will recommend Avery if anyone asks!

Worst purchase and shipping experience I've ever had so we bought a really expensive speaker for a…read moreparty we were having and it was stolen from the shipper that Best buy uses so we never got to use it for our party. so we had to contact customer service and let them know we received the wrong package all we got was basically a empty box they never called us back we had to keep calling for days. we went into the store and the store manager said to email him if we don't get a call back we emailed him and he never emailed us back either they said two time we would get compensated for our troubles so we finally got the speaker and called customer service one last time to ask for compensation for our troubles and they said no compensation HORRIBLE customer service

We purchased NordVPN from Best Buy through one of their telephone sales agents. Now our computer is…read moresuper slow and our phones no longer connect to our vehicles. We were told by the phone salesman that a VPN was a necessity. He neglected to say it's really only needed if you use public wifi, which we don't. We went to our local Best Buy to see if they could help us with these problems and they told us that we don't need a VPN. We've removed the VPN from all of our devices and tried to return it nine days after the purchase date only to find out that the 30-day NordVPN 100% satisfaction guarantee doesn't apply if it's purchased at Best Buy. This is the same for almost all software that offers a money-back guarantee. Do yourself a favor and only purchase software directly from the manufacture. We might as well have flushed $70 down the toilet.

I highly recommend Hugo's Appliance LLC for your home appliance repairs and tune ups as needed. On…read moreWednesday I notice water at the base of my refrigerator and thought "oh thats a couple of melted ice cubes" cleaned it p and didn't think anymore about it however it happened again on Thursday so I started to investigate. All the water hoses were connected and not leaking so that meant it was underneath the refrigerator where I couldn't reach. Who to call? I started the search for a reputable repair shop and was glad to find such good reviews on Hugo's Appliance LLC. My call was immediately answered and the scheduler stated who she would assign my work to and they would call me as soon as they could as they were on another project. Short time later Eli from Hugo's called to hear me describe the problem and assure me he would be over to look at the appliance. I was so impressed with a number of things, how personable Eli was, how efficiently he diagnosed the problem, and his knowledge on older JennAir refrigerators ! The valve replacement had to be ordered and it might be delivered in time for a Friday repair but if not they would have me up and running on Saturday morning. Saturday morning Eli came prepared to finish the work and I am amazed at how organized, and efficiently it all went. Even better was there was NO mess to clean up afterward. Eli also did a few extra things like vacuuming the base of the refrigerator thoroughly so the motor didn't have to work so hard and he checked all of the water lines, inquired about the filter and last time it was changes etc. Just a thorough review of my appliance. Overall I am thrilled with the work done, the rates are reasonable and it is clear they genuinely care about their clients. I will be calling Hugo's Appliance LLC for all my future appliance needs and recommend you also keep them handy. Great team of people you can trust!

Great customer service! Hugo and his son Eli got the job done replacing a pump on our dishwasher!…read more Would highly recommend them!

Our freezer/refrigerator was stuck in freezer-only mode. I called YAS and made an appointment. Cal…read morecame out promptly and diagnosed the problem. Unfortunately, the replacement part was no longer available; however, Cal suggested a possible work-around. Service was prompt, professional, courteous, and affordable. Highly recommended.

Called AHS & paid for a claim on a dishwasher that stopped working…read more It took THREE service calls before it ran correctly. Now a recurring problem if the rack coming off the rollers, reoccured! Rack won't go back in correctly & dishwasher door won't close! This problem occurred before the first service call! When I called YAR & said I didn't know why this problem wasn't addressed the first time Cal was here, Cal said that pissed him off and hung up!

THESE PEOPLE ARE ABSOLUTE SCAMMERS!!! They not only charged my 85 year old grandparents $3000 for a…read morevacuum; they also refused to do a return even thought their policy they display clearly states no returns AFTER 10 days. We tried to return it less than a week after purchased and were received with a hostile reply that there are absolutely no returns pr exchanges with no exceptions??? To make matters worst, they took their old kirby vacuum as a credit toward a new one but did not state the price difference!! They had now idea they charged them $1,900 for the trade in until they looked at their credit card statement the next day! I guess kirby has to scam old people to get sales. Hopefully that says enough about them to stay far away from them and their products.

I rate Kirby of Yakima at a Zero!!! Do not risk being…read moreripped off!!! Public Service Announcement.... From Lorie I never rant or rave but I do see this as a public service announcement! So if you are up for a little drama read on.... Have you ever been ripped off right in front of you and you can't do anything about it???? It happened to me today for the first time in my life. Here's my story: The motor in my Kirby vacuum burnt up - I took it to B&C Vacuum (love them) to diagnose it and give me an estimate for repair- and they confirmed my suspension and told me that the motor had blown & they don't work on Kirby's. So, because I would much rather fix something then throw it away - I called Yakima Kirby and took it straight over there. The kind gentlemen at B & C loaded my Kirby in the back of my SUV - had to lay it on its side - which is an important point! - no parts fell off or were unscrewed so that they clanked or fell open- the vacuum looked brand new - not dirty - not ripped - just a blown motor. I proceeded to the Kirby store... The man at Yakima Kirby had asked on the phone what kind I had. I couldn't help but notice when I arrived that he had one in his shop like mine - it was the only one without a Huge price sign posted on it- leaving the price a mystery. (My first red flag) I entered the store and he asked if I was the one who called & I said yes. I asked him if he could Check out the motor and give me a quote for repair. He took it in the back and I heard it turn on and he returned in 2 seconds flat. Yep he says "blown motor & transmission." Oh and you want a quote right? Yes I say. He says" well you would be better off buying that one for $850" - (that was the one like mine with no price sign!) I said ya, I don't want to spend that much. I said I'd like to know what it would take to fix mine.... It will cost you $350 for a motor plus $210 labor - that's $560! I could sell that one to you for $500! Wow I thought we went from $850 to $500 in about 5minutes! I had the "feeling" from the get go so now I knew it was time for me to back out of this. I said "we'll now that I know my options I will take my Kirby and talk to my husband about it." He went in the back for TEN minutes (what initially took 2 seconds now takes 10 minutes!!) - I heard clanking and moving around! All the while I'm thinking I should walk back there and confront him! (My inner voice said don't do it!) so I stayed up front. He finally came out with the Kirby. I knew instantly it was not mine! I said to him "this is not my Kirby! " Go get mine! He responded back with a practiced response - pointing at the serial number on the hood of the Kirby - saying that he could call Kirby right now and tell them the number and it would be registered to me! I said I was not born yesterday! I could clearly see that he had switched the hood with the serial number from my Kirby onto this other machine - none of the screws were in it anymore! Everything was unscrewed & there was a worn hole on the bag! My first response was to call 911! and deal with him with the cops! I was really mad and wanted him to never be able to scam any ladies again! I had My kids at lessons and I was now late picking them up so I loaded up the unscrewed imposter & left! I called B & C Sewing and told them what happened. They said it's not the first time they have heard of this happening!!!!!! Do Not Go to Yakima Kirby!!! They will steal your vacuum! Crazy!!! Most crazy thing to ever happen to me! I'm calling The Kirby Company on Monday to report that CROOK & scam artist!!! Meanwhile.... Picture of wine glass...

When I needed to get a replacement lock for the back door, I didn't want to go to a big box store…read moreand have somebody who didn't know what the door lock versus a deadbolt was. The owner of this Ace Hardware clearly trains his employees or hires people that know their craft. Terry knew what we were looking for and told us to give the cashier his name when we were done so he could make us a key so it matched our old set. This chain of stores is run by somebody who knows how to train their employees so we will always be back good to see that they're getting customers

How is the new old Albertsons building, it's new, much larger, Ace Hardware is a great spot to have…read morein the middle of town. The physical footprint of this place is much bigger than the previous location down the street, it has expanded sections of everything from grills, to painting supplies on the way to a large section for home breweries. Well it's not something that I do, it certainly isn't getting less popular and it's great to have a spot in town to get everything that you need. If you're looking for "For Sale" signs, those are located in the back right corner of the store. Those are what we came for and those are what we left with! The workers are very helpful and like most of the Ace Hardware is in the area, the employees ready to help you find whatever you need. This is a great use for a building that said open for a long time, and I for one am glad that they're here!

Prompt expert and friendly service. He came early, went right to the most likely cause of our dryer…read moremalfunction and it was quickly resolved. I highly recommend Steve and will call on him again for any appliance repairs.

Never made time for my repair. Never called. I called multiple times and texted. He just never…read morefollowed through.