I placed an order for a simple Happy Birthday cake topper. They gave me an order number and told me that I had to either Venmo or Zelle them the money and then send them a copy of the transaction for them to fill the order. They said because of licensing issues. I told them that It's a simple Happy Birthday that they show on their website and that I don't have those aps. They won't do it without me sending them the cash. After reading the reviews, now I know why they just want the cash. They are not fulfilling their orders as promised, so you can't dispute the charge with your cc company. I realized this after just reading all the posts. I guess I was saved a headache. People RUNNNNNNN! read more

Shipped the next day and arrived earlier than expected. Topper looks amazing! Would definitely order from them again!

I bought an edible image which was purple yellow and black with balloons and the image ended up being reddish- pink instead. There was no telephone number to speak to someone about rectifying the problem so I sent multiple messages to customer service. Mind you this color did not match the party colors and time was running out. I finally received a message back stating that the color would change once it was put on the cake and the icing would turn it purple. I've used edible images for all of my girls birthday and never was that a thing. I asked them to resend in the correct color or even a blue and over night it. They sent one more message back telling me no. DO NOT purchase from this company solely based on their lack of customer service. They could have easily sent a new image and everyone would have been happy. But ignoring the situation put a bad taste in my mouth. And by the way, I had no choice but to use the image and guess what? The image stayed the pink color on the icing. Go figure. read more

My wife ordered a cake topper for our daughter. Paid the $46 over night fee to get it next day. Well it didn't show up. We got it 3 days later. We have emailed the company twice and they are refusing to refund the over night shipping. We called UPS and they conformed that they refunded the company. The site even CLEARLY STATES In big black BOLD letters. Only next day shipping is guaranteed. Now we are filing a claim with our credit card company. You got your miney back but are refusing to give us ours!!!!!! ​ read more

Edible Cake Topper - a text message from a customer - Custom Cakes Near Me - Miami, Florida

I read the reviews for Edible Cake Topper AFTER I ordered from them and I got kind of nervous after reading mostly negative reviews with it being my first time purchasing from the company. However, I wanted to give them the benefit of the doubt. They ended up exceeding my expectations. I ordered my daughter's cake topper on May 19th, received a shipment update on May 21st. The cake topper arrived May 24th. Everything was done correctly according to my instructions and I added that I needed it by the 29th. After this order I would definitely recommend the company to family and friends. read more

Edible Cake Topper - Cinnamoroll 1/2 sheet cake topper. - Custom Cakes Near Me - Miami, Florida

We got exactly what we wanted from them for my grandson's third birthday cake-he wanted a solar system topping which we could not get locally that gave us a choice of choosing a bakery, where we like the cake and put the topper from them, which came promptly on time and made our occasion happy and cheerful read more

My rating of this company is ZERO!!!! They do not stand behind their company at all!! I ordered three weeks before my Grandsons birthday party and got it a month later. The birthday and party was over at that point. Many emails sent and don't bother calling since there is just a recording and they do not return your calls. They hide behind emails which is the same response over and over. They have 35.00 of my money and I have a cake topper I may as well throw in the garbage since it was not here for time needed. Ruined my 7 yr old Grandsons idea of the special cake he was going to have for his birthday. I had to scramble to make something else quick and of course not as cute!! DO NOT ORDER FROM THIS COMPANY!!!!!! read more

A total disappointment! For our daughter's birthday, we chose a pink topper, but they wrote her name and message in dark dull blue, making it look like a boy's topper. Colors seem dark, pink looks dirty, and colors don't appear bright when compared to the picture on the site. In addition, fast shipping, up to 5 days costs over $30 and for the sh*** topper 20+ .. DON'T WASTE YOUR MONEY!!! read more

Edible Cake Topper - a group of cartoon characters - Custom Cakes Near Me - Miami, Florida

Ordered a cake topper and emailed them within an hour to ask them to exchange for another size. They left me hanging for 3 days and finally responded after multiple email attempts (they don't answer their phone) that the order already shipped and can't change. read more

If I could give zero stars I would. I Ordered an edible topper for a cake I was making for a family member. Never received it , they said it was delivered. I told them I did not receive it and their response was " that maybe a family member got the mail ,or to find my mail carrier and see if they can track it with gps". Who responds that way? No refund was offered no replacement was offered. Horrible customer service. They Ghosted me after that initial response. I researched other reviews and I am not the only one who this has happened too. Apparently they do this most who order from them. If there was a review of someone receiving their order it stated it was prior quality or wrong order, plenary of warnings of them being scammers and that they take your money with no product ever sent. DO NOT USE THIS COMPANY! I wish I'd checked the reviews before I ordered read more

They sent me an image that was digital after I had to call them and notify them of my order. That turned out fine. But i expedited shipping on a banner that did not arrive in time for my daughter's birthday. I asked several times for a return label and a full refund to include the express shipping charges and they refuse to answer my messages or calls! Don't use these services they are underwhelming to say the least! read more

Absolutely DO NOT rely on their website reviews! Hard to get in touch with and very unprofessional customer service. Save yourself some stress and find another vendor. This one is a waste of time and money. read more

Hi! I placed an order with this company and I'm suggesting to everyone DON'T!! THEY SAY THE ORDER WILL BE THERE ON A CERTAIN DATE AND IT WON'T MY SON'S BIRTHDAY WAS RUINED!! I had to rush to a store to find whatever I could to make his BIRTHDAY special. When I reached out for a refund they pretty much laughed in my face. I still haven't received the image and my son's birthday has passed. Please DON'T use this company!!!!!!!!! read more

This is my second time ordering a personalized cake topper from this bakery in FL. I ordered a minecraft themed one last year, half sheet size, and sonic the hedgehog themed this year, quarter sheet size. Both arrived within the shipping window indicated and intact and just as advertised/pictured. The "flavor" isn't anything to write home about and most kids ended up not eating the topper layer. What it lacks in taste is made up for by color and appeal of the topper design. Application to the cake right before serving worked out well. I used a small pairing knife to make slits for the candles, as I didn't want to pull/push the topper sheet once in place. read more

I ordered two of the same cake toppers. I received the order quickly but only one cake topper was sent. I reached out to the company multiple times on their chat and with multiple emails. I offered multiple opportunities to send the additional item or remedy the situation. I got no item and received no response whatsoever. When I would jump on the chat and someone would actually start to respond, they would disappear as soon as I began to outline what should have been a familiar concern. The product was decent, but I would give customer service a ZERO read more

you live and you learn, product came way after it was promised totally missed the event . I order a cake topper with the instructions to change the dress of the image even sent e-mail with a picture of the dress, instead they kept the same dress and wrote "girl in rainbow unicorn dress" read more

Edible Cake Topper - She's supposed to be wearing a rainbow unicorn dress smdh - Custom Cakes Near Me - Miami, Florida

Ordered online. Received no order confirmation. No order number. When I wrote them to make sure the order went through because I never got an order number, confirmation email or any communication, I received a reply that my inquiry was useless without an order confirmation number. Charge on the card shows up like this place is straight up scamming people. Beware this absolutely worthless fraud. read more

Waste of money. Digital file unusable at local cake/candy shop because seller doesn't have releases for copyrighted images / trademarks.

This company is a scam. They control the reviews on there website and delete bad ones. One of there employees stole my credit card info and started using it all over the place in Miami Florida and the surrounding states. It's now a month later and they're still trying to use the card even though I've changed the card number. The product is also terrible. It was super bitter and it came bigger then advertised. I had to purchase a 1/2 sheet cake to fit a "1/4" cake topper. The topper was too big for a 1/4 cake. The bakery put the topper on a cake that was not iced yet to test it and it was way over the edges. It didn't look awful in the end but I had to decorate all of the white on the cake so it didn't look stupid. One small tiny cake topper on a huge cake. I also barely received the topper on time for my event. I did 3-5 day shipping and got it in 7 days. I would never suggest this company. Thieving employees and poor product. read more

This is not a company or business. It is only a scam and anyone who doesn't know will now. I received the run around and they proceeded to argue with me that my order was right when it was wrong, regardless you don't argue with customers. Read the actual reviews on Google and Yelp not the ones that are hand picked by them. If you'd like to get scammed this is the place to order from. I tried something new ended up no where, learn from me. read more

This is not a company or business. It is only a scam and anyone who doesn't know will now. I received the run around and they proceeded to argue with me that my order was right when it was wrong, regardless you don't argue with customers. Read the actual reviews on Google and Yelp not the ones that are hand picked by them. If you'd like to get scammed this is the place to order from. I tried something new ended up no where, learn from me. read more

SCAM. Will take your money and won't send product, shipping info, won't return calls or emails

Terrible customer service! I ordered a cake topper which arrived both crooked and green not black and white like the picture online. Do not waste your money buying from this company. They do not care about customer service Jaime just kept saying their was nothing she can do read more

I understand that both Covid and the fact that the birthday was around Christmas delayed the shipment. But after calling the place and leaving a message for them to call me back and getting no response that left a bad taste in my mouth. I also received no instructions and by the time I found them on the website it was too late. Won't order from this company again. Waste of $20. I'll do this from a local bakery next time. read more

I ordered a cake topper with express shipping for two day deliver after 5 pm. Didn't receive the cake topper when expected. When I asked for a refund they told me that their business hours are Monday through Friday 8 am to 5 pm and I should have known that the order wouldn't go through until the next business day. They refuse to refund me my money. They only only put good reviews on their website. Which you can't add reviews because they block you. I spent extra money because when processing the order it said most same day delivery. It should say if ordered before 5 pm, Monday - Friday will have same day delivery. Very misleading and not willing to refund money highly disappointed with this company and lack of customer service. read more