I'm writing this review after at least three attempts to communicate with his company, and I've given them plenty of time to respond. To absolutely no response. Perhaps they'll the respond this way. I've communicated with them in English and in Spanish, through email and in person, so I'm not sure what the reason for not getting back to me is. I'm so upset. Not only was the product terrible, and nothing like what we agreed on, but the service afterwards has been even worse. I'm going to attach my email in Spanish and will add explain in English in case they don't understand. Also I have attached pictures of the product we agreed on, what they gave me and the finished product that I had to fix and decorate myself.
To try to make a long story shorter, I requested a specific cake, I emailed them a picture, they agreed, they gave me the price, $140, in person we agreed on the picture again, and some specifications, they again agreed, but what I received had no similarity. They gave me a bare cake with horrible writing (I asked for gold letters), crooked and uneven, I asked for tall tiers which they said they'd do and they didn't, and with what seemed to be damage and fingerprints on top that they tried to cover up terribly. And when I specifically asked them what happened to the macaroons, they said "oh, we don't do that here." And she walked away. Something they never informed me of throughout our whole time of communicating. I felt helpless, as it was my mother's 70th birthday, and the party was happening within hours and I had no choice but to take that with me. I was terrified and embarrassed to even show that cake. So I went to Publix to buy decorations to fix it myself. The purpose of me writing this is for them to be accountable, and so that no one else makes this mistake. The picture of the nice cake is what I showed them and what they had as a reference and they said they would do it. The only thing I asked them for was no flowers. And that pink thing is what they gave me. Do not use these people. They are irresponsible and careless. It was so bad, a guest at the party said to me "hey if you need someone to make you cakes, I know someone that makes very pretty ones." I was really embarrassed the whole night, hoping no one would even look at it. Heartbreaking, disrespectful experience. read more