Google review: Writing this review after contacting the company directly. Management dismissed my concerns and disappointments. So much for customer satisfaction. They do not care. The following is excerpts from my email to inform them of the mistakes. My daughter's bridal shower was this past weekend. The flavor of the cake was a huge disappointment. Ordered was lemon with raspberry filling. UNACCEPTABLE: the filling was pure white and did not have a hint of raspberry. The lemon cake was edible (not great, rather bland) and moist and would have been delightful with raspberry filling. Instead, it was barely edible and fell short of the design we requested. The cake presentation was not like the photos I provided, but I was able to salvage the cosmetic appearance by adding more greenery. I am aghast that I spent that much for such a mistake. The response was defensive that no mistakes were made and terse with no solution offered. First: I was told I don't know what raspberry tastes like: "Regarding the filling, our decorator has confirmed that the cake contained raspberry mousse between the 2-Layers. For clarity, our raspberry mousse is a white mousse base with real raspberries mixed in. Have you tried this specific filling with us previously?" Not a hint of raspberry flavor as confirmed by the 15 guests. But what do we know. "While we sincerely regret that the cake did not meet your expectations, we have determined that the order was fulfilled as requested. Consequently, we are unable to offer a price adjustment for this order." The last email I sent was ignored. I wanted an acknowledgement of poor executive and perhaps a slight price adjustment or refund to be applied to a future order to encourage my return. Nada. Nothing. As a community service, I recommend you go elsewhere. read more

Edible Art - Not a hint of raspberry in the filling. Management said I didn't know what raspberry mousse is supposed to taste like. Not this! - Bakeries Near Me - Raleigh, North Carolina

Cake was dry. The design was too simple esp considering I had given them detailed requests and they charged me $1,000. I expected a much better result. 4 years ago I had hired them and got a good result but the price was way less read more

I was looking for coffee and happened to stumble upon this little cafe. Although they primarily serve sweets, I was pleased to see that they had a decent amount of drink options available too. The workers were friendly and they prepared the drinks quickly. I didn't try any of their sweets, but they looked delightful! I might have to come back to try a cupcake sometime. read more

Edible Art - Bakeries Near Me - Raleigh, North Carolina

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Edible art made our wedding cake and it was amazing! Excellent communication, trial tray, and delivery. Cake was beautiful and fit our vision perfectly. Highly recommend! read more

Edible Art - Bakeries Near Me - Raleigh, North Carolina

What a disappointment. A long drive to purchase some dessert only to find they were out of most cake slices an hour before closing. On a Saturday. What a waste of my time. I have given my business to this company regularly since they were located on hillsborough street years ago. If you have a cake cafe business you should never be out of cake an hour before closing on a Saturday. So disappointed. read more

My s'mores cupcake tasted really good, and I had great service! I liked that I could buy a single cupcake and sit in the shop to eat.

Awesome cupcakes and Larry's coffee is our favorite! Almond amaretto is the bomb! They also have a gluten free version that tastes as good as the original. read more

Cute little bakery. They have the best almond cupcakes. They always have a good variety of flavors for cupcakes. They are fresh and are not overly sweet. They also have some gluten free options. Will be back soon! read more

Edible Art - a box of cupcakes with frosting - Bakeries Near Me - Raleigh, North Carolina

We love Edible Art! Their cupcakes are always so fresh and unique. This has become our go to spot for sweet for special occasions! They did my 30th birthday cake that my husband designed and now our elopement cake at Christmas! Can't say enough good things about their staff and quality of work! read more

Edible Art - Elopement cake - Bakeries Near Me - Raleigh, North Carolina

My cake was horrible and tasted like dirt. Betty Crocker makes better frosting. The older lady acts miserable and needs a lesson in hospitality. I will never buy anything from here again. I feel like they scammed me. read more

This place has not disappointed me Every time. Decided to order a custom cake and it was a good call on it. Moist, flavor and design was on point. Great job guys! read more

Edible Art - Moist, strawberry crunch - Bakeries Near Me - Raleigh, North Carolina

Amazing bakery. One of the best on east coast! Have not adopted the Asian whipped cream type icing. Still believe in buttercream icing properly done. read more

I recently attended a birthday party at an upscale restaurant. We were pampered with a delicious meal and so looked forward to the highlight of the evening - the birthday cake. Upon the first cut of the cake, the host groaned in despair. As cake slices were passed round the table, the whole room fell to silence. No one could utter a positive word to help the situation. I could only take a small bite. It was simply too dry and too sweet. A frozen Sara Lee pound cake, or a box of Betty Crocker/Duncan Hines cake mix would easily surpass this so-called "custom cake." It's hard to fathom such quality from an expensive bakery. Worst of all, it brought disappointment and sadness to the host who had planned the elaborate birthday for months! read more

The last time I asked "Edible Art" for a small custom choc cake w white frosting and a simple design. I was told by the store that their chocolate cake isn't good. No, I'm serious! This time, I asked for the same order and was told that they didn't think they could do the design and that they weren't supposed to be taking custom cake orders. At "Edible Art." Again, totally serious. Like, they have cakes that look like golf bags and other elaborate cakes and their storefront, and they can't do a chocolate cake that tastes good and a simple drawing or screen print on top? And they can't take custom cake orders? Just, no. read more

Best Texas Sheet Cake ever! Highly recommend this place. Reasonable prices, was very happy with it.

We happen to be walking by this bakery after eating dinner, looking for a dessert spot. We had four different cupcake options that we decided to try and they were absolutely delicious. I'd recommend!! read more

Smooth ordering process, no confusion when it came to sending the payment. Cake is exactly how I wanted it down to the strawberries. As for flavor not too sweet but not bland either, just perfect. Highly recommended read more

Edible Art - Bakeries Near Me - Raleigh, North Carolina

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We used them for our son's birthday cake and it turned out so good! Our theme was "two fast" and they delivered us a simple, yet perfect cake for the occasion. We did a vanilla cake with chocolate buttercream and it was delicious. Ordering was easy and the lady I spoke to on the phone was friendly. My family has used this bakery for years, and we all recommend it. read more

Edible Art - Vanilla Cake - Bakeries Near Me - Raleigh, North Carolina

My birthday cake turned out SOOOO amazing and perfect! I had a very specific cake in mind: a vintage buttercream frosted cake or kitsch cake. Edible Art came through for me on very short notice-after being turned down by over 10 different bakeries in the Raleigh area. They made the cake exactly like I wanted and even captured every little detail I wanted on it down to the shade of the frosting. It was the perfect touch to complete my Scream Queens themed party together! The cake itself was very rich, moist, and tasted amazing. The flavors were rich. I choose a marble flavored cake and it was the perfect choice. Thank you edible art for bringing this cake to life and making my birthday special. read more

Edible Art - Scream Queens Birthday Cake - Bakeries Near Me - Raleigh, North Carolina

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Specifically ordered Blackberry Mimosa cupcakes, since it's custom had to get 12.... but that's okay my daughters requested them for her birthday for the past 5 years. REALLY disappointed when we bit into vanilla cupcakes. When I called to see if I'd gotten someone else's order I was told the cupcakes never had blackberries in them. just not true. won't go back read more

Never bothered to call me back. I left a message about what I wanted to order and it was a simple baby shower cake.

I want to actually give another half a star for the helpfulness of the staff....but not worth 3 stars. I called to see if this place made Petit Fours and was delighted when the woman who answered said they did. I ordered these 3 weeks before Christmas so I could be assured of having the treat in time. I felt confident that this being a bakery, they would know what a petit four is...fyi, they don't have a clue. For those that aren't sure what I am talking about, a petit four is a French pastry that is a SMALL square poundcake pastry, maybe 1-2" square, usually vanilla with a light glaze and some festive piping. What I received were mini heavy cakes, each about 3" tall, with a heavy thick shortening based glaze.....in other words, 12 of the most dense and disgusting pastries I have ever tasted. I will be honest..as this is a holiday I am not exactly able to call the bakery to cimplain as these were to be a christmas treat. The cost of these was very prohibitive making it HIGHLY unlikely I would be willing to give them another chance. If you are in to thick dense cake-ish pastries....thisnis a bakery for you. If however you are familiar with french pastries...BUYER BEWARE!! This place doesn't have a clue what they are!!! read more

Edible Art - Petit fours??? - Bakeries Near Me - Raleigh, North Carolina

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Amazing Cupcakes! They roll out some great seasonal flavors. I have even used them for fancy birthday cupcakes once.

Caramel cupcake was to die for! Very moist and they don't gyp you! My cupcake was really big and very delicious! Definitely stopping back here when I go to Raleigh again! read more

I am a fan of Edible Art! It's right down the street from me which is probably a bad thing. I just love that they have so much variety. Want a cupcake? Sure! Want to get some Maple View Farm Ice Cream? Why not! Want a piece of cake? Yes! Want a mini pie? Sign me up! What about a donut? Yes, that too! Seriously so many tasty options in one little North Hills Shop. I have tried a few of the cupcake flavors and they have been pretty tasty. I like that they always seem to have a decent selection. We just recently tried their mini peanut butter pie and it did not disappoint. It had an oreo crust with almost marshmallow like piping. I got ice cream as well the last time I was in. I got the waffle cone with the chocolate top and the chocolate top tasted pretty stale. I would probably skip the cone next time and just stick with the ice cream. They have seasonal flavors as well. I have a pumpkin mocha cupcake waiting in my fridge just calling my name to be eaten! I haven't tried the cake slices yet, but will have to give them a try next time. They also specialize in custom order cakes. The only downside of that is sometimes the employee is wrapped up in taking an order so service can be a bit slow. Compared to other bakeries in the area I think their per peice prices are resonable, not sure about the custom orders. read more

Went again today & the almond amaretto cake slice was perfect! Wasn't overdone or dry as it was last time. Really moist & delicious. I was so pleased! However, I ordered a vanilla cake slice with chocolate frosting & was really disappointed. It is way over cooked & the cake is very crumbly & dry. If you try to get a forkful it ends up breaking up & falling off the fork. I ended up throwing it out because it's not good at all. I took a picture of how dark the bottom is. I also am not sure why the vanilla cake was 2 layers but the almond amaretto was 4 layers. I would expect consistency as far as layering on the cakes. All in all, I wouldn't spend $6 on another cake slice here. Not worth it. read more

Edible Art - Vanilla cake way over cooked & crumbly - Bakeries Near Me - Raleigh, North Carolina

Purchased two cupcakes and they were honestly pretty bad. Both were different flavors but they honestly tasted like nothing and even the frosting had no flavor. Both cupcakes were also incredibly dry and hard to finish. I have a pretty big sweet tooth but ended up throwing my cupcake away after forcing down half of it. The table behind us was also complaining about their items being dry. It was almost like they were stale and left over from days ago. I've had better cupcakes from a grocery store and these were definitely not worth the price. read more

We ordered 2 slices of cake. Neither was fresh and one had a finger print in the icing. This is my first and last time purchasing from this bakery. $12 wasted! read more

Tuesday's at Edible Art. Really the only day to ever go cause it's HALF OFF all slices and cupcakes ! This cake is to die for !!! The absolutely best pound cake and buttercream frosting you will ever put in your mouth. read more

Edible Art - Vanilla pound with choc buttercream - Bakeries Near Me - Raleigh, North Carolina

Always a beautiful creation. They did both of my nieces' baby shower cakes and could not have asked for more perfection.

Maybe I had the "one-off" experience but....worst custom ordered cake. Ordering was easy (all online) but that was really the only positive. Picked up our $70 cake to see the top / icing was all cracked. They showed me & had no issue with me accepting the cake like that. I asked for them to fix which they quickly did. Moving along, staying positive until.....we cut the cake. LOL! None of the 12 party guests took more than 2 bites. It was atrocious. Maybe I'd suggest asking for a taste run before ordering anything from here. read more

Edible Art - A terrible cake - Bakeries Near Me - Raleigh, North Carolina

We ordered decorated cookies for a baby shower and when we receive them the cookies were extremely thin and crispy. The icing on the top of the cookies was not smooth, was hard/crunchy, and several cookies had air pockets in them so the cookies were not flat! We were very disappointed to say the least, since we had heard the cakes were good and we paid a premium price for them. I think they should stick to cakes. It was embarrassing since these were "take home" gifts. We normally use Ginny Cook but she was not able to do them. I guess we have been spoiled by the detailed and the tasty cookies she makes. We would not recommend Edible Art for cookies. I've not seen or tasted their cakes. We had another shower 3 weeks later and we were able to get them from Ginny Cook, WOW amazing cookies and beautifully decorated. Such a different ballgame. read more

So very disappointed. We have used Edible Art for years for cakes and special treats. I stopped in after work this week and spent over $50 on cupcakes, cake slices and macaroons. Was very excited to bring the treats home to my family. Every single item was stale or overcooked. The macaroons were so hard you couldn't even bite into them. The cupcakes were dry and had no taste. Even my all-time favorite almond pound cake was stale. Sadly this will be the last time for us at Edible Art. read more

The co owner refused to give me my money back after my cake was not ready by 10 am as promised . I was willing to walk away from a cake on my special day and you made it the worse day ever . You made me pay for a deposit and a service I expected better . read more

Detailed work. Nice service. Timely. Great flavors!! Lots of options to chose from. Great bakery

Read about the reasons to NOT use this bakery. 1. The staff does not have their customers best interest in mind. They all tell you different prices and different information. You may be told by one person that the price is lower and that they need a certain amount of notice and then another person that that notice is too short, they can't find your paperwork; AND then tell you they can do it after leaving you on hold forever and the price is over $100 more. Not good for anyone that is meticulous in having events just right. 2. The art looks pretty, but the cake itself is not great. 3. The employees are not sincere. There are many other bakeries that can do the same thing for half the price and the cake itself is much better quality. $400 is astronomical especially for the poor service. Do yourself a favor and go somewhere else. read more

The cake was actually tasty, but the customer service awful. My daughter and I walked in and the young lady working had her back turned from the door. She quickly turned around starred at us and said NOTHING!!! Nothing at all, wow what great customer service. My daughter nudged me to speak, because she knew that I wouldn't have otherwise. My mother had wanted a cake from here for her 70th Birthday, we've had it don't plan to do it again. You would think with these prices they charge and I knew the price before but you would think the customer service would be awesome. Must have a lot of business and don't need nor want returning customers. Cake --5 stars Customer Service- is there anything below 1 read more

Loved the selection of cakes and the seasonal cheesecake brownies. I had the white cake with chocolate frosting- probably a little too sweet. Loved the filling, but probably a little less sweet buttercream frosting. I thought it odd the red velvet cake doesn't have cream cheese frosting. That's not really something in the recipe the baker should feel free to adjust- it's a necessary ingredient read more

Edible Art - Empty cake container! - Bakeries Near Me - Raleigh, North Carolina

I was reminded of how delicious their cakes are a few weeks ago at a birthday lunch. I stopped by the other day after picking up my race packet for Race 13.1 I purchase the vanilla amaretto slice. First off the slice is humongous. Second it's sinfully good. I've been eating on the generous slice of cake for days. I'm already planning to stop by on Tuesday when I'm there for a sneak Preview particularly since slices are 1/2 off. read more

Edible Art - Bakeries Near Me - Raleigh, North Carolina

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Everything was great at first. Prompt, thorough communication (all via email), order was ready at the necessary pickup time, packaged neatly and seemingly no issues. Wasn't until after serving we discovered the requested fillings of the cupcakes were wrong. I emailed the bakery to inform them of the mishap and inquire about a way to reconcile the incorrect order after the fact - email exchange attached. Unless they managed to sneak into my house and bite into the cupcakes I'm not sure how they could confirm they didn't mess up, so I called thinking a phone conversation would get us to a quicker solution. The person I spoke with said that this was not the kind of mistake they would make and that I would need to bring the cupcakes in to prove I'm not making it up. I explained the party took place near their bakery but I do not live or work nearby so it would be very hard to make it to their shop before close at 6. So I didn't make it and at this point it's just not worth the hassle/inconvenience to drive all the way to their shop to cut into a cupcake. I mean really, have a day off. So, if you want to order cupcakes from them with a strawberry mousse filling and you have one and it's just plain cream, be prepared for them to imply that you have no taste buds or eyeballs. Or maybe save yourself the irritation and give another bakery your business. read more

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