If I could give double, I would. Was given an edible arrangement for my birthday and it reminded me how much I love this place. I saw the reviews but decided to order small in case they messed up my order. Chocolate covered pineapple and some apple truffles. When I walked in, someone immediately came from the back and asked for my name. When he brought my order, he explained that he had accidentally prepared too many and threw the extras inside. I assumed he meant a couple extra but he meant a lot. He basically gave me an order or chocolate covered pineapples for free. read more

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The delivery was that of chocolate dipped strawberries and a decorative cupcake. The delivery was one and a half hours after the promised time and the delivery man rang the doorbell, put the perishable items on the porch, walked away without knowing if anyone was home to receive it. The temp today was 94 degrees and 78 at time of this delivery. The strawberries were sweating already and had we not been home, the produce and chocolate could have been ruined. Very poor delivery process and certainly not timely. I realize this is Mother's Day and likely very busy, but the drop off of perishable items is unacceptable without verifying that the customer is home to receive it. read more

My supervisor sent me an edible arrangement on Saturday, December 20th. By Sunday, the strawberries were already molding. I called and they said that the fruit lasts at least 48 hours. I reiterated that it had not been 48 hours since I received it. The worker relayed that someone would call me. It has been several weeks and no one has called me back yet. Don't order from this Edible Arrangement. read more

Horrible! Ordered from Edible Arrangements for next day delivery. A company called Fruit Bouquets attempted to deliver TO WRONG ADDRESS, the person that declined the delivery directed the delivery person to correct building. Received email stating they will re-attempt next day. Supposedly they tried 2x and noone was home. Family member home 24/7 recovering from surgery so I call bullshit! Checked ring camera and noone ever came to door to attempt delivery. 1-800 Flowers called me to tell me my fruit was undeliverable. So I ordered from 1 company, another company prepares my gift, and another calls me to tell me undeliverable??? Meanwhile my phone number as well as the recipients was included on order. If you cant find house, why not call....you were in general vicinity supposedly 3x. Wound up cancelling the order for a refund so my family member didn't receive 3 day old rotting fruit! Will NEVER order from any of these 3 companies EVER again....they all have their heads up there asses read more

I placed an order online and was later informed that part of my order would not be available . I was very disappointed so I called and spoke with the owner and he personally returned my call and apologized for the inconvenience. He went above and beyond to try and make me happy! i was still a little sad but after speaking with him i felt better and his kindness was very appreciate! ultimately he ended up notifying me that the issue was resolved and my order would be completed in its entirety! that made my day Thank you so much Alex for all your efforts and responsiveness read more

Terrible. Ordered a $200 arrangement and it was nothing like the picture. A way smaller everything and missing a balloon, the vase from the photo, and the there were a tenth of the flowers in it than the picture along with it being wrapped inside the vase in some sort of advertisement for this terrible company. horrible gift and never ordering from them again. terrible. ruined my valentines gift. read more

Edible Arrangements - This is what it was SUPPOSED to be. These folks have no integrity. - Chocolatiers & Shops Near Me - Richmond, Texas

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8/17/23 UPDATE: I still didn't receive my refund for the flowers so I called this location again and inquired about it. They told me that I had to call the Missouri City, TX location. WHAT?!?!? Why? Anyway, ok. I was going to, but only to find out that the Missouri City, TX location is PERMANTANTLY CLOSED!!! OMG! Went straight to corporate and gave them a call. Problem solved in less than 1 minute. Very disappointed with this location. The fruit was fine. The birthday balloon was deflated. The flowers were not delivered with the fruit and balloon at 1pm. They said it would be delivered at 5pm. That never happened. I called at 5:30pm and they said it would be delivered by 8pm. I requested a confirmation email or call when it was delivered. That never happened. I just called them this morning and they flat out lied to me and said I agreed to letting them deliver the flowers today. WHAT?!?!? The occasion has passed. Why would I agree to that?!? Then I asked for a refund and the lady hung up on me! What kind of customer service is this?!? This location gives the company a bad reputation. read more

Efficient,courteous and knowledgeable employees. Very helpful in the selection of the appropriate arrangement for various occasions. The smoothies are great and very refreshing. I frequently utilize the services of the 7930 W Grand Parkway store and have never been disappointed. Estella read more

If I could give a zero to this Richmond location, I would. I ordered a large fruit basket that cost me almost $100 and the fruit had bugs flying around and worms in the strawberries. They delivered some additional things that I did not order for the Father's day. I was so disappointed with the quality. I called the store back to get a refund and was told they would only give me a partial refund because the delivery contained additional items. I told them they can come pick up the other items. Why should I pay for Edibles mistake? Also why should I pay someone to deliver a product that was not consumable? They asked if I wanted a replacement. I said no. I don't trust that the quality would be good. I ordered from 7930 W Grand Parkway Ste 190 Richmond Tx 77406. I should have looked at the other reviews prior to placing my order. I see there are several disappointed customers. Buyer beware!! read more

Edible Arrangements - Strawberries where the worms came out. You can't see the bugs flying around in the pic. - Chocolatiers & Shops Near Me - Richmond, Texas

STORE #1581/ 7930 W Grand Pkwy Richmond Tx Store rep ALEX is a LIAR and Extremely RUDE! I spoke with him several days prior to Mother's Day weekend in hopes of getting a (nondeliverable) treat for my sisters as a Mother's Day/Aunt appreciation gift. Which I'd accomplished easily at other locations for my other relatives. He told me to call back and make the order the following morning since it was not a Mother's Day deliverable and I'd be able to pick it up then. My niece had planned on picking it up anyway since I live in another state. When I did call back the next morning as instructed, he pretended he had no recollection of our long conversation. He did exactly what I asked and hoped he wouldn't and also, what he promised he wouldn't. After rudely speaking to me, he had no up. I get it, the rush situation and that MD takes precedence over anything else, that's why I called days ahead and tried to place the order for the "fruit cup w/chocolate dipped strawberry cone. Nothing elaborate (pictured below). But that does not warrant his ill-mannered behaviour because it's not some $200 arrangement. It was the first one I got for my mother. I don't buy into "the customer is always right" but we do deserve some small modicum of respect, especially if we first give it. That's ok though, I'm leaving a review any and everywhere and I'll search for their owners' contact. Let them know that this savage, this bushman is in their employ. I had no idea that EA had such poor reviews and terrible customer service. I've spoken with several other customers since and my opinion was only confirmed. That's disgraceful and a shame. P.S. These are the other locations that I placed the same order with w/out any issues. Store #1131 Store #1604 Store #233 Store #708 Store #649 read more

Edible Arrangements - A simple order.... ALEX from store #1581, has no honor and character. Your promised word means everything.... heathen. - Chocolatiers & Shops Near Me - Richmond, Texas

This in only a 2 star and not worse, only because I have stopped in here before. Seems like they are only good for in-store shopping. When they're assigned for delivery, they drop the ball. I ordered my Mother-in-law an arrangement for her birthday. I ordered it on Friday for the following Monday delivery. Seems like a 3 day advance order should not result in hers being one of the last deliveries of the day. They set the "En Route" status just after 12pm yesterday, but it didn't get delivered until nearly 5pm. By then, she had a house full of people and didn't get to really enjoy her treat. I tried calling MANY times for an update, and got a voicemail box that was full. I had to call another store, get a new customer service number, and call that group to get any update on it at all. All customer service said is that they would put in a request for contact and a compliant on my behalf. That was yesterday just after 4pm. It has been over 24 hours now, and I have not heard back from anyone. Based on this experience, I will think twice before delivering to anyone in my area again, that has to use THIS store for delivery. Extremely disappointed with the slow delivery and lack of customer service. read more

Just spoke with Jamie about rude behavior exhibited by Alex, the owner who delivered a surprise to us. Living in a gated community made Alex angry. He did not have the gate code and is not entitled to it. The person sending the chocolate covered strawberries told him to call to be let in the gate. He called but I don't have a phone in my shower! Have used them for client gifts - and will not do that again. I had no idea a surprise was coming and when I called him back as his message was incoherent due to his thick accent...he was rude. I called him again and when he answered he told me it was too far to drive...duh and he left strawberries on my porch with a melted ice pack on top. Today Jamie offered to send me another dozen strawberries and I said no need but tell Alex he is losing more business. I just read bad reviews and I am not alone. ‍ read more

My Mothers Day gift, from my out of state children. Delivered ON SUNDAY!! Huge, fresh and delicious chocolate covered strawberries! Excellent! read more

Edible Arrangements - My Mothers Day gift! - Chocolatiers & Shops Near Me - Richmond, Texas

The absolutely worse experience ever!!!!! BEWARE!!! If I could give 0 stars I would because this location absolutely does not deserve any kind of stars! Alex the manager or whomever he is, is so rude and unprofessional and it seems his employees have followed his footsteps in horrible customer service. If you would like your order delivered on time and would not appreciate being yelled at over the phone by employees for inquiring about your order, please save your hard earned money and spend it at another edible arrangement location. My Mother's Day was ruined due to this horrible location 7930 W Grand Parkway, Richmond, TX they have no business being open and serving to customers with their horrible service! I will NEVER patronize this location nor would I ever recommend it to any other person looking to purchase an edible arrangement. Take it from me guys, SAVE YOUR MONEY! read more

Delicious and nutritious! Not to mention beautifully prepared and promptly delivered.

This company is the dumbest and most waste of time company ever! They delivered the damn gift so late my gf was already done at her job and it was supposed to be a surprise! Please for love of god stay away from these slow brains! read more

Have ordered from both locations, recently here at Grand parkway and also at the Mason Rd. locale about a year prior. We ordered on their convenient Edible Arrangements phone app and were pleasantly surprised at how quick and easy it was. My kids have ordered for school counselors week for each of their schools and had fun doing it on the interactive application. Something we learned:There is a small side item menu including fruit cup or delish smoothie at your nearest storefront available to-go for just couple bucks! Their turnaround time on these big beautiful delicious arrangements is unreal......totally fantastic, festive and fast! If you are looking for an upcoming unique, special gift they have so many different sizes and price ranges and some personalization add-ons like balloons and cards to fit most any occasion. read more

I placed an order for my husbands birthday and instead of him getting the kiss emoji balloon that I ordered and paid for my husband got a yellow smile balloon (like if it was from Walmart). How embarrassing for my husband to get that at his job from his wife. Will not be using this location any longer. read more

Very poor quality in fruit and presentation. I received an arrangement today from my husband for Valentine's Day and it was missing the chocolate heart, the fruit were falling off the skewers (very messy) and it had ROTTEN STRAWBERRIES! Ive tried getting a hold of someone at the store but I don't get an answer or call back. I do not recommend this location! read more

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The worst experience ever! The first edible arrangement that I purchased that's not edible. The fruits were overripe and spewing with water. There was seeds left and leaves on the fruits. Nothing worth 87 dollars read more

Will not do business with them again! I ordered an $85.00 arrangement on Wednesday for my dear friends birthday on Saturday - because I was going out of state. They didn't contact her until around 4:00pm. She had just left her house .... they told her they would try again tomorrow between 11:00am - 3:00pm! I am wondering just how fresh everything will be now! I will call them tomorrow! (Web page states they are open 9:00 - 2:00!) Interesting ..... I am extremely disappointed! UPDATE: Manager tells me today that I should have requested a specific delivery time when I ordered! Had I known that was an option - I would have! POOR CUSTOMER SERVICE! #neveragain read more

The owner Alex was so kind and went over and beyond in such horrible weather to deliver goodies for my daughter. It was her 10th bday and unfortunately I was not able to go meet her from Chicago to Houston so I placed the order here and despite them not having driver that late Alex arranged his son to come out pick up the Oder and make my daughters special day extra special and he was so kind to add balloon when he found out that it's for a little girl. I was truly touched by this gesture because I felt horrible for it being able to be there but this gesture has added memories both for my daughter and I to cherish in coming years. I will definitely place future order with them. Thank you Alex and thank you Noor for such awesome service! read more

Absolutely the worst experience ever. If I could give negative stars I would. The manager Alex is very very rude and is not a people person at all. He should not run anything that has to do with customer service. I am a paying customer and should never be spoke to in the way I was. This place is a joke! read more

If I could give this location a zero star rating I would. I've never experienced a more dismissive persin my life and I worked in hospitality for 15 years. I placed an order for my sisters birthday on Tuesday at 3:15pm, received an email confirmation at 3:19pm the ordered was never delivered to her. I received a call the next morning from tge most ill mannered , impertinent person asking me if I wanted to have the order delivered that day (a day after.) when I asked him why the order wasn't delivered his exact words were " my driver ... I don't know what happened, you place the order at 3:30pm." his excuse made no sense. I then asked if I'm supposed to place the orfer at a certain time why did the website take my order and my money ?? He never apologized and could care less that he ruined my sisters birthday. I looked like a liar telling my sister to wait around for her gift! The supposedly are going to refund me, which is what is supposed to happened as there were never any services rendered. They ruined a special day. If my order cannot be delivered I would expect a phone call on the day that I placed the order to let me know that unfortunately they could not deliver it , but instead no one said anything there was no communication on their part! That's not how you treat people. I could of made other arrangements had I known that would not come through. Very dissapointing. I will never use them again! read more

Great service . i really recommend them. great fruits beautify arrangements

Incredibly rude management. I was never given a time for delivery, and when I called to ask, the response was "sometime between 11-4 ok?" and they hung up. I also never received an email confirmation of my order. I called to ask for one, and was rudely told they would resend it, but here I am still with no email. Fingers crossed I even get my delivery today. I can't believe someone treats their customers like this, but it sure matches with the other reviews. Will be making sure nobody I knows orders from this location. read more

On March 21st, I entered the store on Mason road & had a horrible experience.Called corporate & they apologized & then They placed my order at the store located at 7930 West Grand Parkway South #190, Richmond Tx 77406. I called the Grand Parkway store & spoke with a gentleman named T (not sure how he spells it but that's how he pronounced it). Not only did he allow me to customize my box but he also got it ready a day earlier than I had orginially requested. He apologized for my bad experience even though he had nothing to do with it! Will definitely order again from the Grand Parkway Store & stay as far away from the Mason Rd location! Great people, very nice, polite & helpful at the Grand Parkway Store! read more

If I could put zero stars I would! BUT LETS JUST SAY WE will NEVER order from here again! My husband orders some edible arrangements for me on Valentine's Day (02/14/2020) and get them deliver to our home. We never received them after we were told they were gonna be delivered at 4! They called my husband at 7 PM to let him know that no one was home to drop them off. Um? Well you said the time was at 4? Then you're gonna deliver it at 7? It's Valentine's Day. We had plans. My husband told them if they could deliver it the following day in the morning. They said that was fine. Next day...NO SHOW! We didn't even receive a call saying that there was a delay or anything. We then called and spoke to a lady and asked for a refund and she said they were gonna issue the money back into our account. It's been almost 2 weeks and still no refund. My husband called back and spoke to a man and was RUDE AND DISRESPECTFUL! And told my husband to not call back. Horrible customer services and WILL NOT RECOMMEND THIS PLACE TO ANYONE!!! read more

FAST Delivery, Items cost a LOT, but when time is short, it's the ONLY way to go. I like the option of "Add-Ons" for that extra special little something. The reason for 4 instead of 5 is the cost ONLY. Products are GREAT! read more

I was in a panic to order something last minute...the man stayed open, completed my beautiful dipped strawberries, and was super friendly. I will be a new customer here for sure. read more

Great job and in a timely manner. One of my clients just had a baby. I thought a healthy 'flower arrangement' would be the perfect gift. They thought so too! read more

If I could give 0stars, I would. They lost my order and told me "It wasn't their job to find it. Maybe You should call corporate and they can find it". They charged me for the order!!! This order was for a dear friend who just finished chemo. Now she is into her "bad days" and cannot eat anything. The sheer disregard for business is astounding. Never shop at this location. They just don't care if your order gets there or not. read more

Custome Service is awesome. I ordered my arrangement before an hour and they could make it in time. Please go to Richmond location they give free sample. I'm pleased. read more

Best chocolate dipped strawberries & bananas! Best place for smoothies guys must try! read more

The fruits were delivered promptly and were greatly appreciated. They were fresh and arranged beautifully. I would definitely order again,

they did. huge arrangement at the last minute and it was perfect. thank you my wide had a great mother day.

Great fresh fruit. Friendly staff. Go over and beyond to please us. Great smoothies . Every time we have ordered from there the fruit is excellent. Will use this location for our companies birthdays. read more

Total Failure. $200 Mothers Day gift and not delivered. I even called in the afternoon to inquire on delivery status and was told it would deliver by 5pm. Nope, nothing. It's now after 9pm, store closed 2 hours ago and you would think they would call to say it was not being delivered. Store doesn't know where their driver is? No communication, no follow up. Horrible service and of all days ..Mothers Day. First and last time I use this place. read more

ABSOLUTELY THE WORST COMPANY DO NOT BUY! I see The delivery man coming to my door tonight from upstairs, as I rushed downstairs he barely tapped my door before he turns and almost runs back to his car seeming like he's intentionally trying to miss me. I've never seen anyone deliver a food item like that besides UPS. When we finally did receive our fruit after, according to them, they already attempting to deliver the item earlier in the morning (we never heard anyone), it was the wrong item. The item they did give us belonged to somebody else, and was significantly cheaper than what we purchased. When we called to complain about the wrong delivery and the wrong product, we were not given a refund. After telling them that we did not want anymore of their fruit they decided to leave a fruit basket of not even the same value as what we purchased at our door to make up for giving us the wrong and cheaper product. This is not good business, customary is to give a full refund for your mistake not to try and push off another cheap on equivalent product onto your consumer especially when they told you they don't want it. I wish I could've gave less that one star. read more

Let me start off by saying that I have ordered edible arrangements in the past from different locations with no issues. I've never ordered from this location before but I ordered a Mother's day arrangement and set the delivery date for the Saturday before Mother's Day. Saturday arrives but nothing had been delivered. I called the store and they told me they attempted delivery but no one was home. The girl who answered the phone was completely rude and incompetent. Well, my mom has cameras all over her home and no one had showed up all day so they completely lied. Sunday comes (Mother's Day) and I called the store and now the story is they cannot find my order. I called again 3 hours before closing and they apparently were done with deliveries that day, even though they clearly were behind. I called corporate and they gave the store 48 hours to contact me. Now, on Monday the store said it was out for delivery. Again, no one showed up. Well, no one has contacted me. It's now 4 days since I ordered and my mother has still not received her gift. No one has ever reached out. I have always had to call. No offer of a refund what so ever. I'm not sure who is running this place (but he never seems to be there when I call) but this place is so disorganized, full of rude employees who are ok with lying to a paying customer. They ruined my Mother's Day gift. I will not ever buy from this location or Edible Arrangements again. The BBB have been notified and I will be taking my complaint further with corporate. Avoid this location! read more