Okay finally got a call from the manager and he was very apologetic for the mishap and gave me a refund for the items missing: He then went above and beyond to send a bouquet of flowers to my wife as an appology for a belated birthday gift. Now that's service. My wife received the new flowers and was very happy. I am updating my review and I'm willing to give this location another try in the future. I really appreciate the manager for contacting me and making the transaction a better one! read more

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I had a good experience with this Edible Arrangements. I placed a same-day delivery order online thinking the location about 9 miles away would handle it, but my order actually went to a store nearly 40 miles away during peak traffic hours. An employee called to verify the order and make sure someone would be home since the items are perishable, and even though I felt terrible about the long drive, he kept reassuring me it was completely fine. When the delivery driver arrived, he was all smiles and just as kind. I apologized and thanked him for making such a long trip, and he also took some time to assure me it was no problem at all. The delivery fee from the location 9 miles away was the same! Everything was intact and still cool but exceptional customer service and positive attitudes from everyone involved really stood out. read more

Our family placed an order for my mother's birthday the day before. The day of we waited until 5pm for the arrangement nothing ever showed up, and we decided to go ahead with our plans. After trying to cancel they said nothing could be done. The next day manager called to try and make it right promised some balloons and truffles. The arrangement arrived and the flowers were in a vase no water, old falling apart and no truffles as promised. Multiple times we have tried edible arrangements and it has failed us. This will be the last time we use them as nothing is ever done as said. Not worth the $147 that was paid. read more

Edible Arrangements - Flowers are falling apart and broken. Had to cut the stem to just keep the flower for a few days. - Gift Shops Near Me - Moreno Valley, California

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I made my first order with this business the day before Valentines Day (2026), for a delivery on Valentines Day. I live in a semi-remote area, plus its a serious busy day for a flower and chocolate business, but I took a chance and placed the order, & Edibles delivered the order at noon on Valentines Day - very impressed! Delivery staff & office staff were friendly, professional & my order was accurate & arrived in perfect condition. read more

Placed an order a day ahead and order was accepted They decided to not make my order last minute and cancelled it last minute. This place has people doing reviews on google for good reviews but this place is very unprofessional. If i knew this was gonna happen i would have contacted an actual professional. And not some run down place that lies to you. People do not believe reviews on line they are not 100% on time. read more

I was flabbergasted at what I received as my gift from them that was ordered for me. It was so sad my delivery came late in the evening approx after 7pm. It was flowers with a fruit arrangement with a Happy Birthday balloon. The flowers were wrapped really tight so in any way you're not able to see anything until you open. When I did the flowers were all dead and soggy, smelled bad. I could not believe they actually delivered something like this. The flowers have been dead for a few days and they had the nerve to deliver this. I was upset and called immediately but of course they are closed. I left a message and I let my sister know what she ordered was not what was delivered. read more

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Unfortunately I've used them twice and they have failed both times today I had people coming over and I only got one of my choose your own dip boxes and nobody really cared they just said they would refund me they couldn't come back out of course they're going to refund me.... duh but that doesn't change that I don't have my second box of fruit and I won't mention a name because ignorance is bliss but yea my last time ever I will do without next time riverside plaza can't deliver read more

Don't waste your money at this location, never received our order because they showed up on delivery date and when they did show up a day later we were not home. Called this location many times to speak to a manager and they just tell me they are not in and that they will call me back. Still waiting for the call back since mother's day. read more

Ordered same day delivery fruits for my sick great grandchildren. Was charged for same day delivery. They left message they were out of fruit and couldn't deliver until next day. I called and cancelled. That evening was notified they had tried to deliver but were unsuccessful, even after I canceled. Contacted corporate 3 different times to get a refund with no success . I was finally told manager of store would contact in 48 hours. Nothing. Finally contacted PayPal. Got a refund within 24 hours. Will check reviews prior to ordering in future. read more

WOW!!! DO NOT ORDER FROM THIS STORE!!!! SCAM!!! There goes the idea of using them for my customers!!! Better to learn now before my customers are disappointed. I spent almost $170 on a platter with balloons and received a $70 platter with no balloons and they had the nerve to tell me I got just as much fruit but on a different tray! Do they think I'm stupid? They refuse to refund at least 1/2 the money. I will now be contacting corporate. Save your money. They ruined Valentine's Day! Not to mention I paid $20 for delivery only to have it arrive at 9pm. Terrible!!!!!! read more

The employees at this location are laughably inept. I called TWO WEEKS in advance of the delivery date. Was assured my order, to the tune of nearly $150 would be delivered on time. On the day before my delivery date, I was called and asked if they could deliver a day early. lol. Luckily for me, the day before V-day is also sort of an anniversary for us so I agreed. Not only did they get the address wrong and hound my girlfriend for the correct address (then said they'd charge more to deliver to the correct address), they were missing half the order! No bouquet, no plush teddy. I called and spoke with a really nice young lady that probably didn't have anything to do with the mishap. She put me on hold for a bit and then returned saying they could only redeliver later (my girlfriend had already left work), deliver the next day after 5 pm (she wouldn't have been there at the time) or I could PICK IT UP MYSELF. So what's the point of PAYING FOR DELIVERY? Wait, it gets so much worse. My girlfriend didn't want me going because I'd talk the managers ear off about how poorly he/she runs their inept store... so she went on her own to get the bear and bouquet. I called earlier and was assured they had both waiting for us. Wonderful. She got there AND THEY DIDNT HAVE THE PLUSH BEAR ANYMORE. She picked her own flowers and left. A day later? I got a refund for the bear. So why not a refund for the terribly executed delivery? Or the mismanaged order? Or the blatant lying about not being able to refund? TL;DR - AVOID this store at all costs. You WILL NOT get the service, items, or delivery you paid for. Read the other comments, trust me this store is not worth even half the price. read more

We received a platter today from friends in sympathy of the recent loss of my father-in-law. The fruit was VERY fresh tasting, might I add some of the sweetest, crunchy grapes we've ever had, and the brownies were amazing! The presentation was beautiful as well. I was concerned when our friends said they sent it after seeing previous reviews but our experience was fantastic. Maybe give them a try? read more

Unfortunately this is my first bad experience with this company itself, but this store really did me dirty! Scheduled and arrangement for delivery and did this on 8/7/24. Delivery scheduled for 8/15/24. I get a call ON AUGUST 15 saying the driver had a death in the family so delivery was rescheduled for the next day, which is totally understandable and relatable. However, don't promise me something you can't keep!!!! The next day nothing was delivered, or the next day either!!! I tried calling multiple times and left a voicemail with the person who called me from the store and she never called me back :( Super disappointed because my dad never got his arrangement! I had to call customer care and ask for a refund. Luckily they weren't giving me trouble. Anyways, I def need plant order from this store again. read more

I ordered a birthday arrangement for my daughter in laws birthday at 12:04pm. . Paid extra for expedited 1 hour delivery since she works nights and I wanted to make sure she got her gift before work. The arrangement was delivered at 10:40pm according to the ring camera and just left at the front door till 4am when she arrived home. I called to voice my concern and all I got was "sorry" and a refund for the expedited delivery fee. Not a way to keep customers coming back. This location is absolute garbage. Never giving them my business again. read more

This place is a joke, I ordered something and I got no updates all day. I called over 10 times and no answer. Order didn't get received until next day ven though I paid for same day delivery. This place is a scam. read more

Charged me $150 for an order placed on the app and when i called in they couldn't find my order and told me to dispute the charge with my bank. Nothing against this branch specifically but I've had nothing but horrible experiences using edible arrangements as a whole. Moving forward I'll be taking my business elsewhere. read more

Actually delivering the arrangement that was ordered for my son's Birthday! That would have been great! I think that management needs to do something about taking so many orders without the proper staffing to deliver. I have attached a picture of voicemail that was left when they realized that she wouldn't be able to deliver. I actually called the store yesterday morning when they opened to see what time they would give me for when my order would be delivered. They stated that they could not tell me a time but that the delivery person would have a set route. If I could give zero 0 stars I would. read more

Edible Arrangements - The call voicemail they left - Gift Shops Near Me - Moreno Valley, California

Absolutely terrible service, not only did they get my order wrong but paid for 1 hour delivery and my order didn't get delivered for 7 hours and almost missed the person who the order was supposed to go to. Didn't even try to make it right or offer any kind of refund or anything. Do not go here for nothing horrible service. read more

I placed my order on February 6th over 100 dollars for my wife. This was to be delivered on Valentine's Day. She was suppose to get these while I was at work. I just arrived home at 3:50 and nothing has been delivered and the status is still the same and the place closes at 5:00. I've been on hold for 30 min. No one picks up but, now I'm in the dog house due to this company's incompetence to be professional and be on top for client satisfaction. This is the last time I use this company. Please stay away Not worth the headache read more

Edible Arrangements - Gift Shops Near Me - Moreno Valley, California

Mango was hard, there were no blueberries, the pineapple was old. The delivery was incomplete and the manager Mario was very rude and unprofessional. The order was missing the chocolate covered fruit and even though we have video proof that the chocolate covered fruit was missing Mario still accused us of lying. Mario will mo issue refund for what was mot delivered instead he wants us to drive over to the store and get something else. Will not be doing business with this store ever again. Mario does not know how to fix order issues. read more

Edible Arrangements - FruitFlowers Bouquet - Small - Gift Shops Near Me - Moreno Valley, California

I will NEVER purchase anything from this place ever again!!!!! I bought a $78 fruit bouquet ( online ) for my granddaughter's 8th bday, not only was the fruit OLD & ROTTEN, they delivered it on the wrong day ( 3 days before her bday ) SMH!!!! When I called to complain, of course the manager wasn't there. So I called back the next day and same thing. I called 6 different times and no matter what day,or what time I called, the "so called manger" was never there!!! Zero customer service!!!! The same lady who answered the phone every time I called, was super RUDE, and after reading the reviews, I can see why, bc apparently this type of thing happens all the time !!! I might as well have thrown $78 in the trash because that's where the fruit bouquet went!!!! Honestly, they don't even deserve 1 star!!! read more

Horrible.We placed 2 orders with this location and will not be ordering ever again. The first order was for my daughter's birthday in which most of the fruit were bad and tasted horrible. The second time was for Valentine's Day . The order was placed a week in advance due to the Holiday we placed the order and confirmed that it would be delivered on Valentine's Day. The arrangement never arrived. My husband went to the location and they stated the deliver drive came to our house at 12:40 and no one came to the door. Mind you I work from home so I was definitely there nonetheless we have a ring camera no one ever came to our door. We shared video playback and the location didn't seem to care at all. We got a refund and will not be ordering again. read more

Everything was so delicious and the customer service was great. It's everything you look for. Would 10/10 recommend for anyone who's looking for really good edible arrangements! read more

All strawberries where supposed to have chocolate, Arrived late & was no good...Please save your money and time. read more

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I noticed they had new management after Mothers Day and I would highly recommend this location. The arrangement I ordered was delicious and fresh and the customer service employees helped me find an arrangement that fit well for me. Five stars!!!!! read more

This business should seriously consider closing up or changing its management team. I'm not sure how it still has a 2 star rating. I placed an order a full week before Mother's Day, yet it still didn't arrive by the holiday. I called five times on Mother's day and was given the same excuse each time -- that they were "waiting on the driver." It's now the day after Mother's Day, and the order still hasn't been delivered. I'm currently trying to cancel the order, but I doubt that process will be easy either. Extremely disappointing experience. read more

Horrible! Worst Edible Arrangement Location i have ever dealt with! I paid same day delivery fee and a guaranteed fee to a business place which per there policy's states they Don't deliver later than 6 why am i getting a call after hours to attempt delivery! Now it has been three days of order placed and when i call it always goes to voicemail the one time i got an answer she said ok we will deliver today and nothing yet! After looking at reviews i see and understand why never had an issue with other locations until this one! Absolutely worst! Don't order from this location ! read more

I got an arrangement for an anniversary gift. I had to place the order online because I could never get someone on the phone. With that I placed my order around 930 am, paid for the one hour delivery, it didn't arrive until after 330pm?!? All day I tried getting an update and couldn't get anyone on the phone left 2 separate voicemails with my number for a call back and never got a response. The fruit that she received wasn't ripe. I don't leave reviews but this had to be my worst customer service experience. Try another location this place is unredeemable. You are better off just throwing your money away it will save you the headache read more

Ordered a small bday arrangement from this location, and 1st delivery attempt was unsuccessful, driver googled wrong address, and delivery was not done on actual day expected. I had manager retry delivery the next day, the 2nd arrangement was nothing like what I ordered. strawberries and pineapple were frozen, the icing on the cupcake was stale and old. Will not order from here again. Do not recommend this location at all. read more

I don't normally write reviews and I actually love Edible Arrangements. I've used them many times to send gifts to family all over. I wouldn't be so upset if I didn't spend almost $100! If I could give this store zero stars, I definitely would! I placed an order on May 8th to be delivered to my mother-in-law on Mother's Day. I definitely understand and respect that Mother's Day is a VERY busy holiday. I figured it wouldn't be delivered until May 10th or even May 11th at the latest. That didn't happen. It was NEVER delivered! I kept tracking the delivery and it only said it was "received by store". I called the store EVERY SINGLE DAY, numerous times throughout the day. I left 4 voicemails. NO ONE answered or returned my calls. It is now May 13th. I gave them 5 days to make this right or at least return my calls, but they didn't do that. Right before this review, I called 3 times in a row. Again, I understand that they are busy, but you can't tell me that NO ONE heard their phone ringing? Especially 3 times in a row! I filed a complaint with corporate a few days ago and waited for the store manager to contact me. They said give it 24 to 48 hours. It's been over that and no phone call. So I called the call center and complained and asked for a refund. I will NEVER use this location again. I've read some of the other reviews and this seems like a common issue with this particular location. Maybe corporate needs to have a meeting with the Moreno Valley location? read more

Edible Arrangements - Gift Shops Near Me - Moreno Valley, California

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Moreno Valley edible arrangements is so unnecessary as a business!!! F'n JOKE! I really don't want to give them any stars but I don't think my grievance would post. It's too much to tell and it's draining to tell it. Let's just say the MV store and manager is a scam!!! My poor daughter is upset by the way MV store conducts business and how incompetent it is beyond general reasoning. She/we can't wrap our brains around how rude and crude the workers and manager, Marco, whatever the heck his name is, handles THEIR deliveries and THEIR the quality of THEIR service. Poor and pathetic fruit arrangements... I am letting you know, with ALL DUE RESPECT, NOT TO DO BUSINESS WITH THE MORENO VALLEY EDIBLE ARRANGEMENTS, STORE. It's not worth the risk!!! They may have one good delivery a year. I'm telling you IT'S A MONEY GRAB!!! read more

I really wish I would have checked the reviews before placing my order. I ordered an edible arrangement, flowers, and balloons for my friend's birthday with same-day delivery. The delivery got there pretty quickly. The delivery driver called me to notify me that the recipient was not home, which should've been the first red flag because she works from home. Also, I left her contact information for him to call her. Later confirmed that no one ever contacted her. When my friend reached out to thank me later on, she just mentioned flowers. So I asked if she got the edible arrangement and balloons and she said no. But she got two bouquets of flowers, which is not what I ordered. To top it off she said that half of the flowers were dried out. I would never order from this location again. read more

Edible Arrangements - Dried out flowers - Gift Shops Near Me - Moreno Valley, California

Just stopped by my favorite Edible Arrangement's in Moreno Valley to pick up some new Twix caramel Cheesecakes and a six count of my favorite white chocolate covered strawberries . I LoVe this place!! read more

Edible Arrangements - Gift Shops Near Me - Moreno Valley, California

This is the worst Edible Arrangements I have ever used/been to. I have ordered from this place approximately 4 times including this past week and have received my order only 2 of those times. The other 2 times, like everyone else has mentioned, the berries come all gross and soggy. Anytime you try to call, no one answers and if you try to submit an inquiry online, it goes into some sort of void. Judging by the other reviews on here, corporate should revoke their franchise and start new because I do not know how this does not hurt the brand. Quick update: Original delivery date was set for Saturday May 11th, but just last night (May 13th) around 9pm, my neighbor knocked on my door with my Mother's Day gift. Not only were they late, but they delivered it to the incorrect house. read more

I've ordered several arrangements from them because it's the only one conveniently located near the city. Unfortunately, their service has consistently been unreliable. They are often late, and in my most recent experience, they completely failed to deliver the order or notify me of any issues. I placed an order on the 24th for delivery on the 25th. As of today, the 28th, there has been no delivery and no communication whatsoever. This level of service is unacceptable, especially when dealing with important and time-sensitive deliveries. read more

Disappointing experience.......... I ordered yesterday for delivery today, expecting that the delivery will be within the time frame set per website. I guess, it is only for this location (Iris, Moreno Valley). All other previous locations I ordered before delivered within the time frame being set. Now, I hope that the owner of this business who make some changes for improvement. I wish i had read all the reviews before i choose this location for my order. I will for sure no longer order from this location since you cannot really rely on receiving your order within the time frame and/or not receiving your order at all. read more

They never attempted to deliver the arrangements. They missed the retirement party it was for. They lied to corporate and said they attempted delivery. It was supposed to be delivered to a business; of course they are open. Ya'll just didn't want to come out to hemet. Every time I call to cancel the order, they say they need the manager to cancel it. I never get a call back to cancel the order. Now I have to file a compliant with my bank against this merchant; hoping to get my money back. read more

Such cute little cakes and dipped fruit. They have balloons and flowers here if you need to pick up a quick gift. There's nothing quite like fresh dipped strawberries! read more

Diana is the best!!! I needed some help surprising a guest who was at my Airbnb and Diane ensured my visitor was able to get the bouquet before she checked out. Diane assisted me over the phone and picked out the best bundle for my guest. She also accommodated me by shipping the order later in the day because my guest wasn't home during Diane's first attempt. My guest was sooo happy.Thank you sooo much for all that you do. You really made my day. read more

Edible Arrangements - Gift Shops Near Me - Moreno Valley, California

Bianca is such a great delivery driver! She contacted me and made sure I received my order.