I received a fruit arrangement of flowers as a gift. The flowers were dead, and the fruit was slimy. I contacted edible arrangements and the person said they would reimburse me some money. I explained it was a gift and she said sorry there's nothing we can do. I've sent many many gifts from this location and now I'm worried that they have arrived in the same condition :-( read more

I have ordered from edible arrangements so many times, and this store was so bad it made me promise to never order from any edible arrangements ever again they were that bad. I ordered a gift for my grandpas retirement. They had these beautiful flower bouquet with a white vase that I wanted for him, but didn't like the fruit arrangement that paired with it. So it took me over an hour to figure out how to combine these flowers with a fruit arrangement I like. I paid $80 extra JUST for this bouquet and specific vase. Well, they delivered the flowers in a plain clear dollar store vase. When I specifically chose and paid more for the Arcadia vase. In the past, if a store doesn't have an item I ordered, they call me. Ask if I would like to replace it or get a refund. I received no call. I only know this from the pictures my grandpa sent me. AND the flowers were TERRIBLE. They were like the side flowers you could get for 5-10$. No actual statement flowers. $80 for a sad excuse of a bouquet. Seriously I could have went to a grocery story and bought something for 25-35$ that would have put them to shame. But no, $80 for weeds. Then I come to find out the fruit was bad too. Soggy, old, gross. Started molding by the next day. So I paid almost $200 for a weeds bouquet and old gross fruit. This experience was so bad, I will NEVER order from any edible arrangements ever again after ordering from them for more than 12 years. $200 down the drain and my grandpa was sent trash. DONT ORDER FROM THEM. I actually look up the reviews for offered stores when I order, and got fooled by them with their higher google reviews. DONT BE FOOLED. I wish I could give 0 stars. read more

Horrible, bad attitude, wrong delivery of order. No apology or refund, with annoying customer. Please go somewhere else.

I would love to review the product but it has never been delivered, even after multiple calls to the store and the corporate office. The most anybody says is to ask me to be sympathetic because it was Mother's Day. But now it's the day after, and now Uber Eats has been blamed for saying it was delivered but it hasn't. So, my advice, don't order from this store (especially on busy holidays) and don't expect any level of decent customer service. Hold time with corporate Edible Arrangements is now 28 minutes. But my card has been charged! read more

DO NOT buy a order here, lady in the morning gave me attitude and was unpleasant. Her name was nicky and then they did not return my calls. Or anything. The edible arrangement came at 10pm. For MOTHERS DAY. I WILL NEVER order edible arrangements again read more

My father ordered an edible arrangement to be delivered on Valentine's Day and not only was it not delivered but there was no communication of it not coming. If I hadn't called I'm not sure we would've gotten an update. I'm sorry, but any business that specializes in gifts should know to be extra prepared on days like Valentine's Day. It's unbelievable that in this day and age that delivers are not being met on a timely basis. That's what seasonal staff is for and if something happens you work hard to get that communicated to your customers. read more

I sent this arrangement to my 94 yr young aunt for Thanksgiving who is in a rest home. She was so excited that she called a "floor meeting" to show off her arrangement. She has called me three times since she received yer gift. She also reminded me to be sure to send her another one for Christmas and gave me her birthdate , month and day for 2023.. Now that's an endorsement! I am so grateful that she is still alive, in good health and very sharp alert and wise. Glad I have the same genealogy. Your product is a great gift! Your service is excellent. DrCarol read more

I will NEVER EVER order from Elmhurst location again!! Called on Thurs, May 8th asking about delivery for Friday. Was assured they offer 1 hour guaranteed delivery for an additional fee, which I was prepared to pay. So I ordered my arrangement online Friday morning 6:49am, found no option for 1 hour delivery. Called store when they opened & was told that only applies for certain items...that would have been nice if they had told me that on Thurs. They confirmed that my order had been made & will go out in next round of deliveries. Ordered a $75 platter for my daughter for TEACHER APPRECIATION WEEK. Needed arrangement at the high school in the morning so she could share with her Department. By 4pm, I heard nothing so I called the store AGAIN & this time was told "The chocolate melted, we don't know why, but we'll make a new one and deliver on Monday". ABSOLUTELY NOT. They totally missed the mark with Teacher Appreciation Day. Then they tell me they'll refund me in 10 days! Really?? They were able to take my money immediately upon ordering but now make me wait 10 days to get my money back? Last but not least, we all know issues can arise but there was no apology, no empathy, just attitude. Unbelievable! The owner of this location needs to act on all of these reviews! Shame on you for ruining the important events for our loved ones! read more

Awful! Order a birthday platter. Guy forgot the balloon, said he would come back never did. Called them and they never apologized for it never said they would take the balloon off the bill. So not only did I pay the delivery fee, but I paid for the balloon which he never delivered. Never again read more

I purchased an arrangement fora friend. It was delivered today and although she's happy I'm not this is not what I was shown this arrangement is full of greenery and very little fruit I'm highly disappointed read more

Edible Arrangements - What I received in comparison to what I was shown in store.Im highly disappointed and will never purchase again - Gift Shops Near Me - Elmhurst, Illinois

I have used Edible Arrangements for Christmas gifts for the last 4 years. They are always met with much enjoyment and gratitude. They are delivered promptly and at the time specified. I will continue to use Edible Arrangements for as long as they continue to meet my expectations. Very helpful customer service. Satisfied customer, Richard A. read more

I bought an arrangement for a friend. It was delivered yesterday 2-28-23 and although she is happy I am not this is not what I was shown this arrangement is full of greenery and very few flowers I am very disappointed. I also added balloon letters that were offered at 2.50 but never arrived and they charged for the balloon letters. read more

My 10 year old niece wanted everyone to be able to enjoy the same food at a virtual birthday party with groups of attendees in 3 cities. So I ordered matching boxes of chocolate covered fruit, which were really reasonably priced and had them delivered to all 3 locations. For the "birthday girl" I also ordered a fancy balloon. All 3 deliveries showed up on time and it was really fun for everyone to open the boxes at the same time and celebrate a birthday while enjoying chocolate covered fruit! Easy, super quick to order online, great experience overall! read more

Edible Arrangements - a box of chocolate covered strawberries - Gift Shops Near Me - Elmhurst, Illinois

Great service & delicious arrangement. If you have never received an edible arrangement you are missing out. The first time I received one it completely made my day. Everything was delicious and the packaging was so pretty. I have sent about five since I received my first one and everyone raves about the delicious arrangement they received from me. If you sign up to be a member they will actually send you coupons and after so many purchased arrangements I even received a free one. I could not be more satisfied with the customer service I received and the delicious assortments I have sent. Thank you for a great job!! read more

Their products are always fantastic! I give them as gifts quite often and everyone is always excited to receive them and rave about the quality of the fruit. read more

I sent Edible Arrangements to my friend recovering from knee surgery, They mentioned the fruit looked and tasted delicious. They never disappoint when I have sent an arrangement to family or friends. read more

If you want the world's biggest chocolate dipped strawberries, this is the place. Their baskets are not only delicious but beautiful!

I have ordered arrangements several times and all have been beautifully done! its so easy to order online and they are very accommodating with what you want in your arrangements and everything is fresh ! read more

We sent this to my sister in law and her husband for a 25th anniversary surprise! They loved it! The fruit was fresh, it was beautiful and something different. I would definitely recommend this store. read more

This location was a lifesaver back on Christmas - I sent one to my best friend's house and one to mine. & even though they came late in the afternoon that night - the delivery guy came and gave me a beautiful arrangement that I ordered for my family. The best part was that my best friend's mom cried when they got their arrangement so I am very happy that they were able to deliver my order on Christmas even when I made the order just several hours before. No Complaints! read more

I heart Edible Arrangements of Elmhurst since they are easy to get to, plenty of free street parking, always friendly customer service, my orders have been 100% and you should order from them too! read more

My most delivery was great as the recipient really enjoyed it. I was a litter nervous though because the order I placed for Easter had molded fruit. I gave them another chance because it was Easter and they were super busy. read more

My bf ordered and picked up the same day and gave them to me THE SAME DAY WITHIN THE HOUR and they clearly don't use fresh strawberries. Mine had mold on two of them and when I went to check the rest they didn't have mold but they weren't fresh strawberries it was old and beaten. So disappointed because these are my favorites. read more

Edible Arrangements - a hand holding a chocolate covered strawberries - Gift Shops Near Me - Elmhurst, Illinois

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I would definitely recommend this store. Very fresh and the arrangements are always beautiful.

I wish I could give a negative star rating, but it's not an option. My office building was closed to the public over this past holiday weekend and today at 9:30 I arrived at my office to find a smelly arrangement of fruit that was left in the hallway. It was left there on Saturday 12/26/2020. I called the Niles, Illinois store to report this and they did not answer the phone - I called another store and they gave me the "support line" - I called the support line and was on hold for over 2 hours. I spoke to Mohammed, operator 20070 and he said that the delivery person did the right thing by leaving the arrangement at the door - they will not replace the arrangement nor will they give a refund. I asked to speak to a manager and Mohammed said they are busy now and I can simply call back and deal with someone else. What a terrible experience. Prior to this terrible experience - I personally ordered an arrangement for my team, at my own office. I placed the order and I know that the company cannot determine what exact time the delivery will arrive, however, I called to ensure that the delivery was to be dropped during the day (the day it was to be delivered) or the next day so that the fruit arrangement could be enjoyed by the staff (who the arrangement was for) to enjoy - The delivery person delivered the fruit ($130.00) of fruit after 5pm on Monday - I told the delivery person that I could not accept this at this time because I have no where to store it overnight! He said he will bring it back tomorrow - he did - he delivered it the next day - I am sure it simply sat in his car as the arrangement was frozen and the fruit was mushy - I didn't call this in as I have had many good experiences in the past but given my gift delivery over the past holiday weekend and with realizing that we have wasted so much money and time and good fruit - I will never order from any store again. I urge you not to order from these places - you never know if you are getting a store that has "people who care" or not! Very sad - as they were always me go to...now I am going with David & Harry or Olive & Cocoa. My loss = their loss - don't be a loser. read more

Bought it as a thank you gift. The quality and freshness of the product was so amazing. They were appreciative to be surprised but even more satisfied with the freshness of the fruit. read more

Great experience over all. I have used this location in the past and have always been happy. My parents loved the selection and presentation of their arrangement. The fruit was fresh and delicious. They were so surprised and pleased. Thank you for great service. read more

Love Edible Arrangements. Great company to purchase a quick gift from. Service is always terrific and the presentation of the gift is always beautiful. Great work! read more

Amazing service and the chocolate covered fruit was outstanding. Highly recommend for any and all occasions.

I have been ordering from Edible Arrangements for a couple of years for my daughter and granddaughter's birthdays. I have been very pleased with their pleasant services and their many delicious arrangements and their prompt deliveries. Thank you so much. read more

I heard mixed reviews about this business, not this location. My arrangement was done on time, they used fresh fruit, and it looked just like they pictured it online. No complaints. read more

So very unhappy right now! I ordered an arrangement to be delivered to my mother on Mother's day to her job, to her personally after 3p when she starts work..The arrangement was delivered 3 hours before her shift started and she was notified via a text message from a coworker that she had received it! I spoke with the manager of edible arrangements and he stated that they don't guarantee specific delivery times nor that it will be delivered to that specific person! He asked what he could do to make it better but at this point nothing Will! Not even a full refund nor the delivery fee which he did offer to refund me. If they would've told me this when I made the order I would've delivered it myself! So pricy for such bad service. Never again. read more

Edible Arrangements - a fruit arrangement made of pineapples, grapes, and bananas - Gift Shops Near Me - Elmhurst, Illinois

Placed an online order for Mother's Day. Was scheduled to be pick up at 11am. I arrived a few minutes early to find out that people for the 930 pick up where still waiting. The manager came out and instead of apologizing for the delay to all the customers, continued to tell everyone to take steps back due to the the Covid issue. If you can't manage your time and employees to meet the orders placed, you shouldn't be a manger. Managers require customer service skills as well which this manager lacked on this day. I'm very disappointed. read more

My experience with this store was awful. Last year I ordered a bouquet that was delivered completely rotten to my boyfriend, for which I got credit back from the main company. This year, hoping to use my credit I called this store to order a large bouquet like the previous year, the person I spoke to did not know what he was doing, constantly asking his manager for every question I had. After trying to pay for this over the phone they indicated that my cards where declined. Since this did not work, I asked for a copy of the invoice to be sent to my email; to my surprise they didnt put my credit, they were going to send something different and cheaper to my boyfriend and they misspelled my name address and contact information. I will never use this service again and whoever was attending on wednesdays at night not only wasted my time but now I am also wondering if my credit card information is jeopardized. read more

it's amazing the best chocolate ever katheline i think that's her name did a great job with everything exceptional service and courageous smile! Be sure to check it out folks read more

I called Saturday 8/2 and spoke with Anne - I asked her if they had a particular arrangement available - she stated that they would make one fresh for me - I asked her how long - she stated about 30 minutes. I was in fact at least 30 minutes away from Elmhurst at that point so i told her that I would be there in 30 minutes to pick it up. When I got there - there was not one ready for me- and she stated that she thought I meant I would come in in 30 minutes to order it - um no.......she then became rude and asked me if I wanted to wait an additional 20-30 minutes for them to make one - no thank you!! I walked out - and drove another 30 minutes home............I WILL NEVER GO BACK THERE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Linda is amazing. Every year she reaches out to our business to make sure we are able (and remember) to send our clients arrangements for the holidays and special events and the arrangements are always phenomenal. She is creative and thoughtful and the customer service is always a delight. read more

Fresh edible arrangements are the best impressions, especially with delicious ornamental fruit on Mother's Day or for any occasion. Edible Arrangements in Elmhurst is the very best choice for a special person whenever you need to order with personal service and delivery. Fresh fruit and edible arrangements are the first choice for a special gift. read more

Fresh fruit, pineapple daisies, chocolate dipped strawberries...yum! I love Edible Arrangements so much that I actually bought one for myself for my birthday. Lame?...me thinks not! They are a bit pricey but you can always find a coupon code online. I also like ordering these for people as a get well gift...nothing helps more when you are on the mend than fresh, juicy fruit. A while back they had a facebook promo where you got a free box of dipped fruit, oh.em.gee it was delectable (and free...did I say free!?). I wish they would have another promo like that again. Also, for Elmhurst's Girl Friends Night Out 2010, they gave away a fresh fruit cup...2011 was just a discount if you ordered an arrangement. Please bring back the fresh fruit cup for the girlfriends...it was amazing! The parking can be a little tricky at this new location. It is street parking only. They used to be located further down on York in a strip mall that had parking. read more

I only gave them a 3 star vote out of 5 because when I walked in to this establishment -Nobody said "HELLO" -When someone finally assisted me she didn't pay attention to my needs or asked questions to suggest an arrangement -tell me of additional costs included in my purchase I was looking around for 2 small arrangements for an elderly couple and a single elderly woman. Something small since neither of them eat too much anymore. So, I thought this would be perfect for everyone. Not looking to spend too much because I DIDN'T have enough money with me but wanted to do something nice for these ppl since they have been great to me. When I finally decided on the one arrangement she asked if she could add a chocolate Christmas pop? Well I said SURE :-) I then paid for the arrangement and left. When I arrived home I looked at the receipt and noticed there was a $10 charge for the chocolate Christmas pop that I could have gotten two of them at Walgreens for $5.00!!! So much for trying to not spend too much money. I think well-known establishments like this one should definitely invest in training all their staff to provide better services to their clients. read more