Extremely disappointed at the service provided by this location and my overall experience with ordering from Edible Arrangements in general. My order was for a 50th wedding anniversary celebration and was placed via the ediblearrangements.com website 3 days in advance. It was not delivered on the specified day and neither I or the recipient were contacted to be informed of the delay. I went back to my order confirmation email and confirmed the delivery date, however when I clicked on the tracking link the delivery date had been changed. The agent at the corporate customer service number was of no help and and said that the only thing she could do was send a note to the store that was fulfilling the order. I asked for a call back from the store to advise of delivery status and was never contacted. I have placed 3 orders from the corporate site in less than a year, with delivery from 2 different stores and there were delivery issues with 2 of them ... the first one was a Christmas gift, again ordered well in advance, that was never delivered and eventually refunded; the second order was delivered; the third order delivered a day late. That's a 66% failure rate for a product/service that charges a premium price. I will think long and hard before considering a purchase from them again. read more

Horrible experience. My wife and I are not in Auburn so we chose this company to deliver an arrangement for Valentines Day for my mother-in-law in Opelika. We ordered a higher dollar item other than the lower priced special. Specifically for the reason of having more fruit and less chocolate as we were hoping for something a bit healthier because of health issues. They charged our credit card for the higher priced item we ordered but delivered the lower price special with added chocolate and it was a smaller item. In addition to the wrong item - they did not deliver it on Valentines Day. We called several times and they acted nice at first and promised to deliver the item the next day. Late in the day mom called and said it was never delivered. We called back and it was being delivered late in the day - a day late - and it was the wrong item, not the higher priced one we paid for. We called again and one of the employees admitted they went to the wrong house on Valentines day so somebody got the higher priced item. My wife called again to at least get a refund for the overcharged amount or to have the right item delivered. We were promised the right item would be delivered. The next day, no delivery. At this point, several days after Valentines Day my wife gave up so I started calling, was promised a refund or a deliver of the right item. There was no refund or proper delivery. I was then promised at least a call back from the owner, then another promise, another promised call back. I never heard back. My mother in law never received the correct item and and we never got the refund. We finally tried to cancel payment with credit card and to get a refund but they disputed it - said that the item was delivered. Did not mention that it was the wrong item, and that it was late, missing Valentines Day. I'm sorry that they delivered the item, possibly twice, to the wrong house, and then the wrong item to the right address. That's three deliveries, three trips, three items. However, those mistakes are not our fault. All I know is that my mother in law never received what was ordered. I would not recommend this company to another person. I would probably have written a different review if the owner would have called me back as promised by the several employees. read more

I really like this shop. Although I haven't order anything extravagant from here, their shop and employees are friendly. I've gotten several complimentary items one on a Wednesday for their free item Wednesdays and one for my birthday. Both are adorable and very delicious. read more

Edible Arrangements - Complimentary birthday gift. Thank you! :) - Gift Shops Near Me - Auburn, Alabama

I purchased the regular "Sweetheart" bouquet for my wife for Valentines Day and was very disappointed! What she received was nothing like the picture. Strawberries were fresh but small and chocolate was covering only half of strawberry at best. After spending $90 for the bouquet, a ballon, and delivery, I would not do this again. read more

My fiancee has visited this location twice to purchase me gifts. The first time I received chocolate covered strawberries that while delicious were not pleasing to the eye. It appeared the employees put very little effort into presentation which is the whole purpose of the business. The second visit was for a valentines bouquet. There was pineapple, strawberries and grapes and none of the fruit was sweet. I am not saying the fruit has to taste like its been dipped in sugar but this fruit was tart. I called to share my disappointment with the manager who only said well it tasted sweet to me. She asked if I wanted the owner to call me and I said yes but never received a call. I would not visit this location again. read more

Worst ever. Stay away....save your money. They over promise and under deliver. Spent over $100 on an arrangement, it was over ripe, the bouquet was just dropped off and did not notify the recipient. HORRIBLE customer service, even through the main "mothership" in CT. I will never use them again. read more

Purchased $100 arrangement for my wife on valentine's day, and paid the $13.99 (ridiculous) delivery charge to be delivered to her office by 3pm. Called them at 3:30, after my wife got home from work, and they said "we see on your order that it was supposed to be delivered by 3:00, but we haven't even started on it yet." So I went to the business with the intent to just pick it up and hopefully get my delivery fee refunded. When I got there, the line was at least 10 ppl deep, and pretty much everybody was in the same boat as me. Supposed to be delivered that day, and wasn't without so much as a courtesy call. After waiting over an hour on my arrangement to be made, I finally decided to just get a refund. It took me over 30 more mins to get the manager to come to the front bc he was supposedly the only one who could refund me. Long story short, I have no idea how this business is open at all. If they couldn't fulfill the orders, they shouldn't have taken them, period. This was the most unorganized and unprofessional place of business I have ever walked into, and I got a refund out of principle alone. I just couldn't support such chaos. If you want an edible arrangement, I would suggest going next door to publix and going home to make it yourself. I only gave them 1 star because zero stars wasn't an option. read more