I signed my lease at Edgewater with full intent and excitement to live here. I was the first tenant in a brand new unit and was drawn in by the two months free and the promise of "luxury living." Unfortunately, what I experienced was the exact opposite.
Since move-in day, I've had ongoing issues with hot water. Showers would cut off after 7-10 minutes, forcing me to go to my boyfriend's just to take a normal shower. It honestly felt like being back in a college dorm--rushing through your shower and praying the hot water doesn't run out. After multiple maintenance visits and even a full water heater replacement, the issue was never resolved. At one point, my shower literally broke mid-use, and I was told maintenance couldn't come because it was after hours--despite 24/7 maintenance being part of what they advertise.
To make matters worse, I didn't have real heat in my apartment for almost two months during the winter. I was given two space heaters and told to just deal with it essentially. This is not only unacceptable but also concerning from a safety and quality-of-living standpoint--especially given what I was paying.
I brought all of this to management, hoping for a fair and reasonable resolution to part ways with Edgewater. Instead, they offered to waive an early termination penalty--but only if I repaid the free months of rent and gave 60 days' notice. Essentially, they expected me to pay out the remainder of my lease so they could re-rent the apartment. That's not a compromise--it's offensive, especially given everything I've been through.
This building brands itself as luxury and advertises 24-hour support, but my experience has been anything but. The dismissiveness from management and the complete lack of accountability has made this one of the most disappointing living situations I've ever had.
Would absolutely not recommend. read more