I would say over all experience is 3. I've read other reviews and I'd say the same thing. The…read morecasino reek's of cigarettes. I think this hotel is one of the better ones here in Laughlin. It needs to remodeled. The pool bar opens May1st . You can take drink from the inside bar to the pool. The cove bar does give great service 5 star They make sophisticated drinks there too. Parking wasn't an issue. It's busier during the weekends.

If I could give this place 0 stars I would !! I'm extremely disappointed with my experience here. I…read morepresented my valid Tribal ID and was told it would not be accepted. As a Native person, that felt not only dismissive but deeply disrespectful -- especially at a casino. Tribal IDs are legitimate government-issued identification, and being refused without clear explanation was frustrating and embarrassing. The overall environment matched that experience. The staff felt passive-aggressive and unhelpful rather than solution-oriented. Instead of trying to assist or explain policies clearly, the tone was cold and dismissive. The food was also unacceptable. It did not match the price point or expectations for a facility like this. Between the refusal of valid identification, the attitude of the staff, and the poor food quality, I left feeling distressed and unwelcome. I would strongly encourage management to revisit both their ID policies and customer service training. I won't be returning.

We actually didn't get to stay at Colorado River oasis because we had a snafu with mechanical…read moreissues and thought we'd need to stay at our present campground until things got straightened out. Fortunately things did get straightened out a lot sooner and we had to cancel Colorado River oasis stay, unfortunately -- but they were very understanding and we appreciate that they worked with us. We did have a service charge that we understood was going to happen at the very beginning of our reservation. That seemed fair. We hope we can return and stay with you in the future and would recommend this place for its professionalism and courtesy to us. Thank you.

This place is heaven. Erin and Randy do an amazing job of keeping this place up. It's one of the…read morebest places we have ever stayed! So clean, and beautiful! Heaven on earth, hellish temperatures aside. We left our trailer here for June and July, and we couldn't have been happier. Bathrooms, laundry, grounds, salt water pool, are just kept in amazing shape. Don't listen to any negative reviews, person must be an a$$hole!

We stayed here for an April weekend for a country music concert that was in town…read more I made the reservation in December. The price was very reasonable for one of the newly remodeled king suites in the North Tower. I was able to pay half at booking and the other half at check-in. I got an email the morning of check-in allowing me to bypass the regular check-in process and check in online. I was very disappointed when I arrived to the hotel realizing I had to get in a long line and do the check-in process again even though I already did it and put my credit card down online. What is the point of offering early check-in? The second disappointment was the elevator situation. There are six elevators in the north tower. It appears that all of them are working. However, it was always a long line of people to go up and down. We got to our room, which was spacious and nicely decorated. However, it was not very clean. I had to use Clorox wipes and go over all the surfaces which still had unknown substances on them as well as a buildup of dust. For just being renovated, the room is still very dated. It was mostly cosmetic changes not a true renovation. On the plus side of the bed was very comfortable, the bathroom is spacious, and the water pressure in the shopper was fantastic. The biggest issue I had during my stay was the lack of maid service. We called down on Saturday morning to advise that we were leaving for the afternoon and would like some fresh towels and our room serviced. When we got back Saturday evening, the only thing that had been done was some new towels were thrown on the couch. The garbage was not removed. Neither was the old towels, and the bed was not made. When I did the online check-in and specifically asked if I would like the room cleaned while I was there and I checked, yes. While we were here, we tried Guy Fieri's Mexican restaurant. It was fantastic. The service was great. It was probably the best guacamole I have ever had. I highly recommend making a reservation. We had reservations at the range steakhouse the next night. It is a nice restaurant but very dated. There are nice views of the river. The stakes were very overpriced for what we were given. The lobster mac & cheese was pretty terrible. Our waitress was very nice and quick though. Check out was easy since I was actually able to do that online and not have to wait in line again. Parking was easy and free.

If I could give this place 0 stars, I would. We've been staying here for years and have never had…read morean experience like this. Day 1: We checked in and were given the wrong date and room type. Day 2: After a long drive, we went to shower, only to find the drain wouldn't work. The front desk said engineering wouldn't be available for 2 hours, so we moved rooms--only to end up in a room where the A/C didn't work at all. Later, we ordered room service and received a confirmation it would arrive within 45 minutes. After waiting over 1.5 hours, we called and were told, "Oops, we forgot your order." We were promised delivery shortly, but after another 45 minutes, nothing arrived. When we finally spoke to a manager (after waiting again), we were told the food had been thrown out because it had been sitting too long. Day 3: In the morning, we discovered a booger on the sheet right where my head had been. We contacted housekeeping and asked for fresh sheets so we could change them ourselves due to lack of trust. After waiting an hour, nothing arrived. When we followed up, we were told housekeeping had already come--but it turned out they were sent to the wrong room. The housekeeping manager dismissed it as "people make mistakes," and the director said we could change the sheets ourselves due to "safety issues." Day 4: At Smashburger, they only had Pepsi and Starry to drink, were almost out of meat, and would only sell single patties. They had only one water left. Day 5: At Cinnabon, the employee didn't ask what we wanted--just said, "You want a Cinnabon?" with no effort at customer service. Day 6: On our last day, my boyfriend developed a severe rash on his legs that has continued to worsen. Throughout the entire stay, every employee we encountered seemed unhappy and rude, as if they didn't want to be there. Customer service was completely nonexistent. We requested multiple times for a manager to call us--every single day--and never received a call back. On our last day, after waiting 45 minutes, we finally spoke to an assistant manager who simply asked, "What would you like me to do about it?" We again requested a call from the hotel manager and still have not received one. This was an extremely disappointing and unacceptable experience. We will never return. Don't waste your money staying here.

I honestly wouldn't have come here if Saltgrass Steak House wasn't inside. After we finished…read moreeating, we played a little at one of the tables. The dealer (an Asian lady) had a really negative vibe like she didn't want to be there and hated her job so we ended up leaving the table and moving on. You just felt it. Wow..I'm glad I didn't book a room here. Based on the reviews, it sounds like a nightmare. The rooms definitely seem like they need updating. Vegas rooms can already be hit or miss, but I have a feeling this place might be even worse.

I stayed at the hotel Wednesday to Friday. Checking was fine. The room was clean, the internet was…read moreok but that's where it stopped. The room was warm and I checked the thermostat and it was almost at 50 degrees. I cracked it to 50 and put it on high. I started to feel a little cold air but it took several hours to completely cool down. Thank goodness it was March and not August. I could let that go. I received a text message with a link to the Golden Nugget webpage that offered late checkout at 1pm or 2pm or later. Since this was a working vacation I chose the 2pm checkout which was an additional $40. The webpage takes you to a spot to put in your name and room number. I put those in and hit submit. The page said your request has been submitted and to go to the front desk to get new keys. When I went the morning of my departure, the front desk clerk said they had no request from me for a late checkout and they weren't available. I asked to speak to the manager who said the same thing. He apologized for the situation and appreciated my feedback. What a $hitshow.

received high-quality service--not even the best hotels I've ever stayed at made me feel as valued…read moreas a receptionist named Robbin did. She was very pleasant and had an excellent way of interacting with guests--so much so that she spoke with her manager to get me a room upgrade at no extra cost. Believe me, if I were to return to this place, it would be because of how well I was treated and appreciated--not for the quality of the hotel itself. The women's working in the gift shop also treated me very well, so I am leaving this place feeling happy.

Very disappointed in this place ! It's 103 outside and there is no water in the pool ! Also no ice…read moreon any of the floors! You have to ask for a small bag at the front desk or go to the store and purchase a bag of ice. It wouldn't have been so bad Heather have been a refrigerator in our room for my husband's medication's. That needed to be refrigerated. We did bring a small ice chest in case there was no refrigerator, but of course this place has no F effing ice. The best thing I could say about this place is they did bring us a small refrigerator to use in our room and the drinks were cheap. That's about it.

The motel was very nice for the price. Travelling with a toddler is difficult, but having a…read morekitchenette, plates, silverware, and an apartment sized refrigerator made it much easier. There were even two recliners in the room which were great. Many of the rooms are occupied full time, but it definitely isn't a shady place. If you are expecting the ambiance of a modern hotel, this is probably not the place for you. Patty is the manager and she went above and beyond for us. We made a few less stops than we anticipated on the way out and were there a half hour before the office opened. Patty showed up early and said our room was ready, so we got settled right away (good luck trying to check in early at a bigger hotel). When making the reservation I included in the comments that we would have 2 sea doo's with us. The message didn't make it to her apparently, but she was very accommodating and showed us where to park the trailer and even showed us the launch ramp and dock which the motel has for guests/residents. We were only supposed to stay overnight, but our truck had some transmission problems as we were leaving town which stranded us for another night. We knew the office was closed on Sunday but my wife went to get the phone number to see if there would be an answer. One of the residents noticed her down there and got ahold of the on site housekeeper, who called Patty. The housekeeper was nice enough to pick Patty up for us! Patty came in on her only day off to help us get back in the room for the night, we sincerely appreciate all the help we got that day from everyone at Shangri La. I decided to make the best out of a bad situation and used their launch ramp to take one of the Sea Doos for an afternoon spin. It was absolutely gorgeous that night and I was a little less stressed about it all. About the launch ramp- In the morning when we were there the water level was low enough that the ramp is not usable until 0930-1000 when more water is released from the dam. For the rest of the day it is fine. If you are planning on coming with a boat or jet ski's, look at the satellite view of the ramp, it has some tricky turns and a long narrow ramp. A boat longer than 18' or so would take a short wheelbase tow vehicle and some tricky maneuvering to make it. The first day I didn't know about the water level changes and just drove to the city operated launch ramp and set up on the beach out there. It cost $25 to launch there and the ramp was pretty busy, which makes Shangri La even more of a value! We WILL be back again.

We love coming here each winter. Everything you need is here or nearby. The staff listens to your…read moreneeds. Restaurants, bank, grocery store are within walking distance.

Your favorite Yelp correspondent writes you from Laughlin, Nevada where and his bride of 29yrs…read moreenjoyed a nice, albeit eventful, 3 day, 2 night stay at the Harrah's Tropicana. I'd chosen the Trop because of its Caesar's Resorts affiliation- I've previously stayed at Caesar's Palace, Paris, the Flamingo¹ and was reasonably confident that the Trop would suitably reward my good faith. ¹ I stayed at the Flamingo Hilton, where Elvis Presley once pioneered the entire "artist in residency" format, in the summer of 1994. Bill Clinton sat in the Oval, prior to staining Monica's blue dress; gas was $1.21/g and our rooms cost only $21/night. As it turns out, my faith was repeatedly challenged throughout this getaway weekender that was more "Planes, Trains and Automobiles" mini-vacay turned amok than "Roman Holiday." Lemme, your disheveled but faithful correspondent, recount the ways our expectations were steadily torpedoed: Musical rooms - We changed our room three times in the first 18 hours! We pivoted from room #1 because it lacked the in-suite fridge that this diabetic requires (and had pre-paid for on Expedia). Room #2 was just fine...'til I discovered an awful flood on the bathroom and carpeted hall floors due to... Nasty Plumbing - The toilet scarcely, lazily flushed mere deposits of the watery variety and the bathroom sink failed to drain. Until 1am, when I sleepily traipsed to the bathroom then nearly slipped and fell on the floor, deluged with black, stinky effluence that had apparently disgorged itself from the pipes underneath the sink! Vending Machines from Hell - Several vending machines, ranging from ICE VENDING MACHINES to soda dispensers and even one proudly peddling the Cake Boss Buddy Valastro's famous cakes were all marked with glum "Out of Order" signs. Tight w/ Blankets - The hotel withholds blankets. The beds are dressed with nothing but sheets and a very thin comforter. We hadta request two extra blankets from the housekeeping staff. Not all of our stay was an abject failure. -On-site restaurants include Guy Fieri's "Burro Borracho," (Nacho Average Taco Joint, the poster proclaims) the Brew Brothers and Carnegie's where we enjoyed a "Buy One Full Price, Get 2nd for $1" special on dinner. -The plantation shutters are a nice, whimsical touch in a chain whose rooms lurch from contemporary furniture (good!) to hideous popcorned ceilings ("Three's Company" demands it's set back!) Pro Tip- We did not realize til our arrival that the Tropicana actually is perched ACROSS (CASINO DRIVE) from the Colorado River- Most of its competitor venues like Riverside, Edgewater, Aquarius directly abut the mighty river. AVAIL YOURSELF of the oft-running River Taxi to use the private beach at sister property Harrah's Laughlin Resort! Assistant Hotel Manager Sache "Renae" Mark's deserves plaudits for resolving our complaint to our satisfaction. Renae not only graciously stayed a few minutes beyond her appointed shift departure time to help us, but slashed 30% offve our bill as a token of good will for our plumbing fiasco. Renae's nimble problem solving skills not only warmed our hearts but, by the skin on its teeth, boosted my appraisal from two to three stars.

My wife and I are an avid Laughlin Nevada visitor, and we decided to spend a few days at the…read moreTropicana for my birthday. In the past this has been one of our favorite Hotels to stay at. However, times do change, as such, the Tropicana has also changed and not for the good. We were placed on the 23rd floor. The toilet ran super slow, always seemed like it was going to overflow with every flush. Oh the topper, we only had hot water the first night. And this wasn't just our room, it was multiple rooms and multiple people that we spoke with. My thoughts, "Really, with all of the gambling monies, you can't prepare for this emergencies and invest in better equipment." Secondly, the hostess' that walk around while your gambling were absolutely no where to be found. In the days we were there, my wife had only one bring her a drink and her she had to flag down. I, myself, never had anyone walk up to me. And with the amount of children running around, and minors sitting in slot machine chairs, I told my wife "this has become the Circus Circuis of Laughlin." My suggestion, if your an adult or adult couple who want to spend adult time at a good casino, then you may want to try out Harra's.

Stayed here for Lainey Wilson weekend. Rooms clean but some of the lights on the bed didn't work…read more Bed was hard as a rock I definitely didn't sleep the first night. Only saw one person get a payout the entire weekend. The Mexican restaurant's line was insane, maybe should have been better prepared and open later for concert weekends. The coffee show employees were incredibly slow. Always a long line. Their process is so outdated. The good. : They have a Fatburger, the drinks were cheap, as in 2 slushy drinks with a quick pour of alcohol was $7 We opted for the kids pool as I didn't sleep at the night before I needed a nap. We tried the adult pool there was 1 million people in the pool on the deck alive band. Not what I was looking for so kid pull it was which worked out great. Happy that I had that option. They also serve those tall slushy drinks, which we got virgin one to take to the pool. I believe there was bowling in movies, but I didn't really see that portion of it and I think they have bingo. Oh, they do have a kids arcade so there's lots to do and it was pretty clean for the most part

Laughlin is prominently 65 and older, not a problem.... EVERY SINGLE PERSON smokes in the…read morebuildings.. You smell it on your clothes and lips I got a soar throat from being there ALSO, may not be a thing. But the have a sign that says "NO COLORS" at their casino I asked a security who was passing by as I read the sign and she said because of motorcycle clubs fights... MIND YOU .. Laughlin is all again Prominently Caucasians 65 or older crowd in all casinos.. there's no YOUNGER CROWDS be loud or crazy like VEGAS .... Tho use signs should be taken down I thinks it' sends a different message Maybe me but whatever .... I wouldn't return there's no night life at all

2 days before our visit we decided to read reviews on yelp and we were terrified! (6 months preggo…read moreand 3 very opinionated teens) When we walked into the lobby it was very clean, of course it smelled like smoke, its a casino for gods sake! Not super overwhelming like others had mentioned. The room and bathroom were surprisingly clean and very roomy! There was no hair left laying around in the bathroom as previously mentioned in other posts. The water pressure in the shower was great, however the shower head was very low. My husband had to squat just to get wet. The toilet was also very low which was a little weird to me. The room came with an iron, ironing board and a blow dryer. Our end table did have an issue with the drawer, it kept opening but it wasn't a deal breaker!! I just so happened to have tape and that did the trick. The temperature knob in our mini fridge was missing so it took us a while to figure out how to make it cooler. The ac kept the room nice and cool but it was very loud, sounded like it was struggling big time. They had a smart TV, we were able to access netflix, amazin prime and another service (i cant remember) The arcade was decent but was prob better for smaller kids. Our kids still enjoyed it. The family pool was beautiful with plenty of sitting areas. It was about 90 something degrees when we went but the water was too cold for me! The kids and my husband had fun on the slides they had. They don't allow outside food or drinks but they had a little bar/snack shack. We did have to pay an additional 15$ for an extra pool wristband. 4 were given for a double bed room. The private beach was very cute but we didn't really spend any time there unfortunately. The ice machine was working and was a short distance from our room. We got panda express pretty late in the day, the food was a little sad but it was expected. We were located in the central tower, maybe all the terrible reviews werw from different areas of the hotel? Who knows. Oh, there only seemed to be luggage carts for those who were parking in valet, that part kinda sucked. We were also a ahirt distance from a gas station, Mc donalds, Starbucks and a few grocery markets. Overall we really enjoyed our time there and will def be visiting again.

It is a fun weekend getaway in Laughlin IF you know what you're getting into…read more 1. The casino resort is about 20 miles south of the main Laughlin strip of casinos. It's more secluded and less crowded, which can be a plus or minus depending on what you're looking for. The crowd tends to be older and calm. It's relaxing and not a party vibe. 2. The casino is VERY smoky and if you stay in the hotel here, the smoke is in the corridors too. There ventilation needs to be improved. Also the casino entrance is an open atrium that leads to the hotel hallways upstairs which adds to the smoke everywhere. 3. The pool and beach is very nice and chill. There's a bigger pool for families and kids and a separate pool hot tub section for adults alone. The pool is not heated so it's too cold to swim in the winter months but the hot tub is nice. 4. The rooms are nothing special but they're clean and do its job. The housekeeping was interesting as they did come and clean the bathroom and refill the toiletries, but the beds were sloppily made and the pillows simply thrown at the headboard. 5. Service at check in and at the restaurants were fine. The service at Mojave Coffee was great. 6. The casino is a good size with mostly a lot machines and electronic games. 7. There is a movie theater on site and an arcade which is good for kids. Bottom line: it's a fun place to get away if you know what to expect. It's good for casual gambling, laying by the pool, and a no frills yet fun experience.

My initial booking was through Booking.com, but for some reason it got canceled. Martha at the…read morefront desk was very nice and helpful, and we were still able to book a room. I was especially grateful since it was a Friday and things tend to fill up fast. The room was clean, although there was a slight off smell. The sink water pressure was very low and slow, which was a bit inconvenient. The air conditioner worked quickly, but it was either too cold or off...there didn't seem to be a comfortable middle setting. The pool looked clean, and overall the atmosphere was nice. Breakfast was good. The staff was friendly, which made the stay more enjoyable. Despite a few minor issues, I would still come back .

The air in the room was warm and so stuffy. They literally have the AC under their control. They…read moredid provide a box fan so it helped me just a bit. The water pressure was a joke. There was more pressure in the sink. Breakfast was good first day but they never change the menu Pool room was suffocating I will not go stay there again