I chose this hotel because it was in a nice location, away from the heavy traffic, which was one of…read morethe few positives about our stay.
The staff was hit or miss. Some employees were very friendly and helpful, while others weren't welcoming at all.
Unfortunately, the rooms were terrible and clearly lacked proper cleaning. The room immediately gave me the heebie-jeebies. There were strands of hair all over the bathroom, the vents were caked with dust, the carpets were filthy, and the walls looked like they hadn't been cleaned in a very long time. There was also a strong odor in the room that management appeared to be trying to cover up with an overpowering deodorizer, but it only made the room more unpleasant. The sinks and toilets were dirty, the refrigerator barely stayed cold, and the air conditioner never cooled the room enough to be comfortable.
The pool was dirty, overcrowded, and not enjoyable. The drinks were also extremely overpriced--$17 for a drink that definitely wasn't worth the cost.
The casino was another disappointment. The amount of cigarette smoke combined with poor ventilation was overwhelming and gave me a headache.
One experience that really concerned me involved my 10-year-old nephew. He hurt himself while we were at the pool, and when we asked a staff member for an alcohol pad, we were told they didn't have any. I couldn't understand how a hotel with a pool wouldn't have basic first-aid supplies readily available. After my brother found another employee, we were finally given two alcohol pads, but it shouldn't have taken that much effort.
If it had just been my husband and me, we would have packed up and driven the four hours back home or found another hotel. Since we were traveling with our children, we decided to make the best of it. I ended up wiping down the room and bathroom with bleach wipes myself and told the kids to keep their shoes on the entire time because I didn't feel comfortable with the cleanliness of the room.
One final thing that made our stay uncomfortable was the number of stares we received for being Black. I can't say what anyone was thinking, but we had several moments that made us feel unwelcome.
Overall, this hotel was a huge disappointment and nowhere near worth the price. Between the lack of cleanliness, maintenance issues, poor first-aid preparedness, uncomfortable atmosphere, and overall experience, I would never stay here again or recommend it to anyone.