If you're going to read a review, let it be this one:
We moved in Edgewater EAST in July 2024 and from the start it was shady. When I went to tour the apartments in May of 2024 I asked if there was sound proofing. They said absoutely and even told me they take noise complaints very seriously. Misled and lied to from the start as we would find out later.
We move in and have been there 1 month and I had office staff coming up to my door knocking and ringing the doorbell as I'm getting ready for work saying that we owe them money. Turns out, they told us the wrong amount due at signing and then threatened us when we didn't even know we owed them money in the first place! Instead of treating us with respect and asking us first, they just immediately jumped down our throats. Their office staff was just as rude and incompetent then as they are now. We paid it right away of course as money for us is never an issue and we have never been late on a bill in our lives, thats just not our MO. They took 0 accountability when we showed them all the emails and proof stating the "wrong" price that we were given multiple times for the deposit. Not even a simple "sorry". Terrible.
Now as for the 7 MONTH LONG noise complaints. We lived here for 1 year blissfully until our neighbors upstairs moved in. I am not going to talk badly about them on an open forum as I do not know them or their situation, however they are very loud and inconsiderate about the people around them, especially with controlling their dog. Nothing has been done and 13 noise complaints have been filed thus far and as of recent, countless audio. I contacted corporate and had the joy of talking with Cindy. As someone who works in operational managment myself, I am not sure how she got a job doing what she does treating others the way she does and acting as unprofessionally as she did. She was very dismissive as I spoke professionally to her and let her know whats going on. She let me know she knows whats going on already, which was concerning because nothing has been done, and then she decided to become extremely rude, deflective and defensive. She cut me off as I was in the middle of speaking and states " NO, you will let ME talk now", and told me that we are the issue because we have noise complaints about us. To this I had to laugh out loud because I know how quiet we are and it's interesting because we have lived here 17 months and never heard once about these "noise complaints" she speaks of. If there are, they never once thought to think they were false claims from upstairs being petty to us over all their complaints they receive. Now, with that being said, if there truly were complaints about us, it just proves my exact point that complaints aren't taken seriously at all because why was I just learning this now? After getting off that lovely phone call I was in shock by the level of unprofessionalism I had just experienced, and in general. I personally don't act that way in a work setting but hey not everyone is cut out for management roles.
A few weeks before that, we wanted to switch units and so did our neighbors, they denied us both. We asked for a more expensive unit that has been sitting vacant for about 6 months and continues to sit vacant, and we let them know we would love to pay much more in rent just to have peace. Request denied even though apartment companies have all the power in the world to move you whether you're under THEIR contract or not.
We contacted a former development company we rented with years ago and since we are always amazing tenants wherever we go, they said they would love to have us back and couldn't believe what we are dealing with. They said they have a unit for us when we are ready. However, Young Developement won't let us leave without paying insane amounts in penalties even though we have no other choice but to leave here. We planned on staying years but they are so offputting and disrespectful as well as our neighbors, why would WE pay penalties for that? Please do yourself a favor and go rent literally ANYWHERE else. read more