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    EdgeMasters Sharpening Service

    4.4 (9 reviews)
    Open 9:00 am - 5:00 pm

    Services - EdgeMasters Sharpening Service

    Knife sharpening

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    Hassett Ace Hardware - Some fantastic house brand options

    Hassett Ace Hardware

    (184 reviews)

    $$

    Walked in to get keys made, and pick up a few items for the house. Three workers were standing, and…read morelaughing with each other, at the register in the center of the store. I walked to the key counter, and stood behind a man that had been waiting for someone to help him. I asked him how long he'd been waiting, and he said it had been ~5 min since he asked for help. I walked back to the center cashier, who said there was now no one on the floor to help as everyone was on lunch break. I asked for the manager, and he said he was on a break. There were now three people waiting to get keys copied, and no staff to help. After waiting a few more minutes, I walked back to the center of the store and spoke loud enough so that the manager could hear in the back. The message? That customers needed help at the key counter. Finally, a staff person came to the counter, clearly annoyed, and said they were having problems with their staff-to-staff communication device. Unlikely. What they were having a problem with, was a clear misunderstanding of what customer service means. Talk about a failure to train employees. Never coming back, nor recommending this business to my friends or family. There are better businesses nearby, ones that actually understand the importance of customer service ... and they're just a short drive away.

    BEST selection of gardening gloves by far -- I visited every nursery and hardware store I could…read morethink of between Sunnyvale and San Mateo, and this Ace had the best selection by a long shot. Go to the back of the store and you won't be disappointed

    EdgeMasters Sharpening Service - knifesharpening - Updated May 2026

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