Courtyard Estates at Cedar Pointe in Pleasant Hills IA is a horrible facility. It honestly needs to…read morebe shut down. My mother lived there for four years until last week when she was kicked out. It used to be a much better place when they had a competent caring nurse that supervised care and put residents first. Since she left, the place went downhill fast. The manager Tina, doesn't care about residents, only the money they bring in. She has never addressed concerns about lack of staff, cleanliness of the facility, or any other basic care needs that have been brought to her attention. The nurse they now have Mary, is rarely around, lazy, and is an embarrassment to the nursing profession. They now hire anyone off the streets with no prior experience or knowledge of elder care and it shows. We had a camera in my mothers room, so we saw and heard more than they would want us to. My poor mother has dementia and is on Hospice care and Tina kicked her out during this COVID pandemic because we complained about my mother's room not being cleaned for three weeks. You would think with the virus spreading through these facilities, cleaning and disinfecting rooms would be happening more, not stop like it did. We heard that the housekeeper Sahli was afraid of getting the virus so she didn't want to go in residents rooms. Just so happens that Tina and Sahli are best of friends. We inquired about the lack of cleaning on a Tuesday and received the call on Thursday that my mother needed to leave. My mother's level of care hasn't changed in 9 months. Actually, her level of care was easier for staff because Hospice was coming in and helping with her. So this was nothing but a cruel, vindictive act carried out on our dying mother by Tina to get back at us because we dared to speak up about her best friend not doing her job. Who does this to a frail dying person? You can't imagine how horrible and sad this was for our family to scramble to find her a new place that would take her during this COVID scare. How hard the move was on my mother in her frail condition. She sees no familiar faces, and family can't visit. Luckily we did find another facility and they are taking wonderful care of her. But that doesn't erase what my mother was put through. We just heard today that this Courtyard now has a staff member that tested positive for the virus! Possibly due to the lack of cleaning and disinfecting? Or maybe Tina's lack of leadership and not enforcing staff to always be in masks, wearing gloves and turning away caregivers with temperatures? We may never know. All I know for sure....keep your loved ones away from this place!!

My parents and I just visited my grandmother and the bathroom was a disgusting mess. She can't…read moreremember to flush and she definitely cannot clean. The staff is supposed to take care of that and it isn't being done. The family will get together and decide what the facility needs to do to correct this

My father is a dementia patient, who has stayed at The Shores at Copper Creek. The facility is…read moreunderstaffed with untrained employees, which reflects on the lower level of care they administer to elderly patients. Continual complaints from the facility to my family about not being able to give the level of care for my father, but they advertise on websites, radio ads, and brochures that they are "certified nursing assts., WHICH THEY ARE NOT AND THEY DON'T HAVE THE EXPERTISE IN LONG TERM CARE. They made promises that they couldn't make happen, SO BE VERY HESITANT in placing your elderly family members there. Also had employees who told us in private conversations that extra care for the elderly was NOT a priority of the administration.

Great place that's taking care of my grandmother…read more Wish I could visit more often. Staff is friendly

I live in the cottages i have for about 5 years. Everyone is friendly. But the only complaint i…read morehave is before thanks giving they send letters out saying your rent will go up. It's like Hey Happy Thanksgiving your rents going up. But yet I love living here. They maintenance they have are great.

From the owner: Located in Des Moines, Iowa, residents at Valley View Village are truly part of one big family. For…read more50 years, Valley View Village has been the senior adult community of choice for many families, generation after generation. Home to over 200 residents, you'll find a welcoming, vibrant setting and a continuum of care campus with senior living options including Independent Living, Assisted Living, Memory Care and Skilled Nursing with one- and two-bedroom apartment floorplans. We support the physical, emotional, cognitive and spiritual needs of each resident, allowing our staff to care for each resident at their stage of life, wherever that may be.

my grandfather was sent here for end of life. the staff was phenomenal, special shout out to…read moreFrances! he was exceptional with my grandfather. all the staff was polite, helpful and helped to make this difficult time tolerable. the setting is beautiful, the rooms are nice. they have a fridge , microwave etc that you can use. coffee, tea, etc.

From the owner: Visiting Nurse Services of Iowa provides medical and social services for women, children and…read morefamilies, adults and seniors, and communities across Iowa. Nursing services include home visits, family support, parent education, transportation, flu immunizations and much more. Since 1908, Visiting Nurse Services of Iowa has provided a variety of supportive services to meet the health and social service needs of our community. We do this in many ways every day, working with a diverse group of people, from prenatal to the elderly. Examples of some of the work we do include: *Women, Children & Family Services *Senior Services *Home Health Care Services *Community Services History: In the summer of 1908, Miss Luella Bristol began her work as the first public health nurse for what later became Visiting Nurse Services of Iowa. With her work began the long tradition of public health nurses serving the health needs of central Iowa, in their homes as well as in clinics.