My experience with Dr. Edelstein and his team was probably the best customer service experience I've had in my life. Working in the service industry for over 15 years, I am always highly aware of the quality of service that is being provided whenever I am a customer and this was high class service!
Upon first entering the upscale and modern office, I got a sense that mediocrity was nowhere to be found, and that Dr. Edelstein was a perfectionist. I was right. Louise and Anita run the front office and handle the client care, and they made me feel so incredible. Not only did I feel important and comfortable, they both answered all my questions and concerns in a positive and upbeat manner all the time. They didn't change their tone after I had my surgery, once they had gotten my money. Quite the opposite in fact. I was made to feel like part of the family post-op, receiving calls several times a day to make sure I was ok. The sincerity with which they answered all my questions oozed out of them, I felt that they really listened to my concerns and answered with compassion and understanding.
Visiting a Plastic Surgeon for the first time (even if it is just for a consultation) is an extremely scary experience, but the team at Dr. Edelstein's office calmed my nerves and got me excited to take the next step in becoming a better version of myself. Sitting down with Dr. Edelstein for my consultant was great was amazing and when I started to see photos of my potential results, I was thrilled. He asked me to bring in photos of what I was hoping to achieve, and then he was honest about the possible results. Dr. Edelstein gave me several options without judgment. The final decision was left to me (but this would probably vary from case to case). In the end, as a patient, I was part of the process and felt very confident in the direction we chose to go.
Although he did give my boyfriend a minor heart attack by staying in the operating room with me for 45 minutes longer than expected, I was thankful when I learned Dr. Edelstein took this extra (and I'm sure costly) time to get things just right.
Since having my surgery 5 years ago, I am amazed at my results and wonder why I didn't do it sooner (such a cliché I know but it IS true)! I have referred two of my closest friends to Dr. Edelstein, and they too sing praises for he and the entire team at his practice. I really can't think of one negative thing to add in, my experience with Louise, Anita, and Dr. Edelstein was next to none. Good luck, in my opinion, you won't find a more genuine, caring, supportive bunch. read more