Was helped by Anthony. A very kind individual who listened intently and gave solid advice that a novice could understand.

Mac was awesome! He was very knowledgeable about helping this starter cyclist! I bought a bike for my husband and never felt rushed or pressured. Mac explained about how to best care for our bikes also! I recommend Eddy's way over any online or big box store! They have a vested knowledge and passion about cycling!! read more

The man working that we encountered wasn't very friendly. He got us all bikes and didn't say anything so we weren't sure if we were allowed to go or not. We also accidentally left our speaker on the bike and came back for it 2 minutes later and it seemed like they were trying to keep it, which was weird. Lastly, the seats on the bikes are incredibly uncomfortable and will leave your butt sore for days. The bikes are nice! Just uncomfortable read more

Eddy's Bike Shop - Bikes & the towpath - Bikes Near Me - Stow, Ohio

We bought a new bike today and I was very disappointed with Debbie I felt extremely pushed I expressed multiple times maybe 4 and she kept pushing me to buy a helmet, when you go and spend 800$ on a bike there should be no reason especially working in sales learn to take no for an answer and move on. I however bought a bike from Tristan and he was very helpful. I just will not come back and get business from Debbie. Felt extremely pressured to buy things that I didn't want!!!!! read more

I stopped in to look at a bike. Steve helped me find the exact model and size I was looking for. The service dept. took care of every detail of getting it ready for a test ride, even being sure to put lights on it since it was dusk! Steve did a quick, expert fitting of the seat height before I took off. There was no rush or pushing. Everything was done professionally with great care and friendliness. And the bike was everything I had hoped it would be! I was amazed when I left to find that it was 15 minutes after closing time, and nobody had said a word. When I got home I discovered that I had left behind the valve adapter. When I called, they offered to put it in the mail immediately (I live 2 hours away). I'm so pleased with my bike and with Eddy's. Can't wait to put in many enjoyable hours on the road with my new bike! read more

Patient and kind staff helped me find my first bike in over 10 years. I've been riding it consistently for months and it has honestly saved me during Covid. Highly recommend this place to get your perfect ride! read more

Eddy's Bike Shop - My bike looking gorgeous - Bikes Near Me - Stow, Ohio

Eddy's in Stow is the best Eddy's in the entire NE Ohio area. Huge inventory, knowledgeable and helpful staff, and never pushy. I recently bought my five year old her first pedal bike and a month later a 4k mountain bike. They treated me the exact same whether I was spending $260 or $3800. That's a sign of excellently trained staff. read more

Stopped in to get service for my Rad Rover. Just looking to get basic service on the chain and any needed adjustments. The service guy said we don't service what we don't sell. Said can't get parts from China. What a joke! Most of their bikes have foreign parts. Would not recommend a place that's afraid to clean and oil a chain and make basic adjustments!!! read more

This was our first purchase at eddy's and feel very lucky we had Frank as our salesman. He is very knowledgeable and has a lot of experience with bikes and saved me from buying the wrong size frame. I thought my wife needed an XL frame based on the Trek website but he took the time to measure and try 2 different frame sizes and explained why she needed a medium frame. I purchased a second bike for myself while we were there. Very nice shop that I highly recommend and ask for Frank he does not rush or pressure you and has good advice. read more

Best bike shop I have never stepped foot in. the owner and his great team do everything possible to make your shopping an enjoyable experience read more

Eddy's Bike Shop - Bikes Near Me - Stow, Ohio

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by far the worst service dept I have experienced in my 70 years of life. Had to take to another bike shop to fix their screw ups. Manager could have cared less also read more

If you want a sales person who pushes a ridiculously priced bike right off the get go then this place is for you. Looking for a road bike they suggested there $7000 bike right away lol. And if you buy a bike Here you can get it ANYWHERE ELSE for $100-$300 cheaper. I would suggest Marty's bike shop just a couple minutes down the road. After visiting Marty's bike shop I have found that when you get your bike professionally fitted at Eddy's it is completely wrong. Go to Marty's if you want a correct fit. read more

Great bike store, good selection, especially given the shortages afflicting the whole bike retail sector during the pandemic & trade problems. Helpful knowledgeable staff, outstanding repair operation (even though they, like all bike stores, get backlogged sometimes. I have been a regular customer of the Willoughby Hills store for more than 20 years, buying 2 road bikes for myself, 2 road bikes for my granddaughters, and a Wahoo Kickr Core (during the pandemic). read more

Just purchased my 4th and 5th bike from Eddy's. Customer service has been excellent. Laid back, no pushy sales. They also provide a great fit service. I have learned quite a bit chatting with the knowledgeable sales folks. I traded in bikes one and two we purchased and felt we got a fair price for the miles and years since purchased. They offer both pre-owned and new bikes. As with new bikes the prices range quite a bit. From around 400$ for a entry fitness bike new to 7,000 for a high end road or triathlon bike. For true custom fit/look, they also offer co-motion as well as Trek One. Support your local bike shop! read more

I went in today with a budget and a fuzzy idea of what I wanted/needed. The sales associate Chris took the time to listen to me and fit me in the perfect bike. I am recently working through a hip injury and he took the time to watch me ride to ensure the bike fit me and would prevent any future injury. Other bike shops I visited didn't even take the time to ask about injuries and truthfully I would not have thought to mention. I had a previous experience at Eddy's that made me unhappy with the customer service provided I can say that I am happy I went back there today, Chris's professionalism and caring left me feeling valued and super happy with my new bike! read more

Eddy's Bike Shop - Trying out bikes - Bikes Near Me - Stow, Ohio

Great service. I love going to Eddy's, they have great service and surprisingly great prices too. Typically in the past I've gone to the one in Fairlawn, but decided to go to this one instead since it was closer to where I moved. I still got the same great service. I saw some posts about sales people being pushy, I didn't get that vibe at all. I believe the name of the guy I talked to was Alex. When I told him that I was going to do the work myself but just needed the parts he was totally fine with that. He recommended that I let him transfer my cassette since it needed a special tool, and I was happy that he did, because I didn't have that tool and it would have probably taken me hours to figure it out (it only cost an extra $6). I bought two new wheels for only $50 a piece, which I thought was a great deal, I expected it to be much more. He recommended I look into getting new tires, but did not try to push a sale on me at all. Overall, I thought he provided great customer service, and that along with their reasonable prices, is the reason I will keep coming back to Eddy's. read more

Awesome bike shop, helpful and knowledgeable staff, located near an awesome bike path , the Cleveland Metro Parks

Always had great customer service! Would never buy a bike elsewhere. Treks & Specialized are my personal favorites so my kids score awesome bikes. Please, anyone over 3 should not get a bike from Walmart, Target or Toys R Us! read more

Eddy's Bike Shop - Bikes Near Me - Stow, Ohio

have been going to Eddy's when I was a kid in the late 80's to buying all 3 of my kids bikes there. Have NOTHING poor to say about the place and employees. Selection is really good in the Stow location, sure you can pay $20 less for a lower end bike somewhere but buy the good brands since they last. Plus you get, at least, 50% back when you sell a Trek or Specialized bike on ebay/craigslist, etc. Off brand bikes you do not, consider that when buying a bike. Thanks Eddy's for being around so long and not changing... read more

This place is the bomb if you are in need of maintenance on any level of bike. You can also buy pretty much any accessory through their store. I'm one of those guys that is crazy busy and doesn't have time to be tweaking or repairing their bike. I feel lucky to have a bike shop like Eddie's that is near me. Average road cycling distance per week: 150 miles Bike: Trek Madone read more

Purchased my sons bike here. Excellent service. And excellent follow up. Thank you for the great experience.

Good selection of bikes and accessories. Seem to know what they are talking about but seem way to interested in moving bikes than making sure you get what is right for you. I was willing to drop $600 on a bike for my wife and let her and the salesman work it out. When she showed me the bike he recommended it was way too big for her. The salesman said it fit perfect. Of course when I asked to have her try the size smaller, we learned he was full of it. They had sold out of all sizes smaller and didn't have any at other locations. Had a similar experience before in this store which should have made me steer clear, but it is very conveniently located. That was my last visit. read more

So we purchased one item that does not work for the bike we have and we charged it. The receipt was destroyed by a coffee spill. My credit card statement clearly shows Eddys Bike Shop in Stow for the amount of the one item that was purchased one month ago but they will not return it for credit-just store credit-meaning I have to buy something. By the way, it is a huge $25 so way to lose a customer and get a bad review over $25! Customer Service? I don't think so-Just say no here and go elsewhere read more

Customer satisfaction does not exist here. Don't get your 30 day tune up you'd be better off watching youtube vids to fix it. They de tuned my 2 grand road bike. My gears shifted like crap after they were done with it. They were just generally very reluctant to do anything. Some of the sales people are really awesome and will even go to crazy lengths to help you but the manager types have the final say and won't really work with you if you have a problem with any of your items. My bike came with marks on the top tube so I asked them to file a claim with specialized to see what they could do, after specialized told me that they would gladly look into it once they filed it. They were extremely reluctant to do anything about it, and just gave me condescending pretentious run downs about how it was normal. I bought clip in pedals that would clip out and made rusty noises even when full tension was engaged. What they offered me was, no returns, and awkward interactions post that confrontation. Just general shrugs, basically I felt uncomfortable even being in the store, there was a very negative atmosphere, they did not keep the spirits up. This store is more about profit margins than about actually helping customers get the right fit. read more

Do not go here unless you are a bike enthusiast. We received an unsolicited opnion that our bicycles were "crappy." We were looking to purchase parts and walked out of their without anything due to the offensiveness of our bikes. The bikes are not the best but were given to us by our parents and hold a nostaligic value. read more

Pushy sales people. I was interested in buying a road bike to compete in a couple sprint triathlons and the sales person kept pushing for me to purchase a top of the line bike that was $2000. I insisted that I didn't need a bike that was going to cost an arm and a leg that I was only planning on doing a few events. The sales person was more interested in selling me the most expensive bike rather than helping me find a good fit in my comfort zone. I went to Marty's bike shop around the corner, he was very knowledgable and not pushy whatsoever. I walked out with a bike in my price range that is a great fit for me. read more

The value of a LBS (local bike shop) is based solely on the services they offer, versus buying online where you can get a same spec'ed bike, if not better spec'ed, for $50-$100+ less. For this reason I rate Eddy's Bike Shop in Stow 2 stars out of 5. Here is why: The only good thing I can say about Eddy's is that every new bike you buy from them has a 30-day checkup and life time adjustment for free. The other LBS in the area, Marty's, doesn't even offer the lifetime adjustment (it is like $50 a year for Marty's, but of course that covers a lot more services. Eddy's free program is rather basic). Still, I think this alone is worth at least a $50 price premium. However, when you go to Eddy's you gotta remember these words: buyer beware. Do a lot of research online and then research some more. DO NOT be shy of asking to test ride a lot of bikes. When in doubt, always go a size smaller and/or trust your own feelings and what your body tells you. I made the most expensive purchase in my life at Eddy's. And what a mistake it was, all thanks to one of their "knowledgeable staff" that will supposedly help you pick out the "right size" and "fit" you for the bike. I was purchasing my first ever road bike. There were cheaper options online but I went to Eddy's for the services that a good LBS is expected to offer. The bike costed $1600, not too much on the grand scale of road bike prices, but as a poor college student back then, $1600 equaled a semesters board plan, plus the costs of all the expensive business textbooks. Of course, I did all the research I could online, and knew that I fell between either a 52cm or a 54cm sized frame. I went for test rides and was even fitted on a stationary bike. But they only had a 54cm for the bike I wanted - they'd have to order it from Cannondale for a 52cm Caad9 5. The staff at the time, who shall remain nameless (it doesn't matter anyway, he no longer works there and I can see why.), was really pushing for the 54CM size. He was saying how if I went to 52cm I would have to get a longer stem and a seatpost that has a farther back clamp, and how the 52cm would just be too small. He was absolutely sure I would get used to the larger frame in no time. I listened to him because a) that's why I was at a LBS - for the knowledgeable advises. b) he watched me fitting on a stationary bike and was a road biker himself. It is 3 years later now - I still have not gotten used to the larger frame. Clearly the salesman was just pushing for the 54CM because the 2011 models were coming in soon and they were trying to get rid of the 2010 stock. I regret every time I look at my bike, that I should have went with my own guts and feelings. I am always wondering how comfortable it would be to ride, if my bike was 52CM or even 50CM. My regret toward the bike plus the discomfort when riding it have given me aversion to riding my $1600 bike. I will actually have to buy a shorter stem, shorter reach handlebar, or convert the bike to a flatbar roadie. This was a very expensive lesson. And I will say again what I wish someone would have said to me before I bought that bike: when in doubt, go with your gut feelings/what your body tells you, or just go with the smaller size. Smaller size gives you better control, more flexibility, and more explosive power. Larger bike may give you better stability but it means nothing if you are already uncomfortable on the larger bike to begin with. Now, the advantage I described in the beginning is the reason why I returned to Eddy's this summer to purchase another bike. (Specialized Vita). So far I am very happy with the bike, although that has got nothing to do with Eddy's - I did my own research and knew what I was looking for. And I was not about to be fooled into buying an inappropriately sized bike just because they didn't want to order the right one. I spent a good 2 hours there talking to this one staff. He was very patient, friendly, and non-pushy... but I felt like he wasn't too knowledgeable either, that if I didn't do my research or learned my lessons before, I could've bought the wrong bike. Most of Eddy's staff is quite friendly, and I have to disagree with the other reviewer saying they are aggressive - I'm sure the second salesman in the reviewer's story was just making sure they were being helped. read more

Won't buy another bike here! I bought a Specialized Rockhopper Comp, Mountain Bike for my wife here 12/22/2017 on sale for $780. She was riding it up a hill and the chain broke. I took it back to Eddy's and was told since it was over a year old it was not warrantied. I was also told, it happens a lot, the chains are supplied by the lowest bidder on these bikes. The employee in service pointed out the owner and told me to talk to him and let him know I was unhappy about the chain breaking on a bike which supposedly had better components. The owner was friendly till I started to tell him about the chain, he just turned around without saying anything and walked away. I guess he only talks to you if you are buying something. I was suprised to be treated this way, I was not being rude or loud, or asking for a free chain, just wanted to let him know what happened, my wife could have been hurt if it had been a steeper hill. The manager came over and said the chain was not a low end chain, even though 2 of his employees had just told me it was. I can understand them not wanting to warranty the chain, I would have been impressed if they did with the bike being a over a year old. I just could not believe the way the owner treated me. read more

Great selection and reasonably priced. The only bad thing is the floor guy was trying to sell me a bike when I was just browsing. I let him know that and he was really kind of pushy. Tried to get me to finance a $2100 bike when I told him my price range was $800. read more

Great selection of bikes and accessories. Competent, knowledgable, and helpful staff. My sales associate was Chris, and he was very helpful without giving me the hard sell. The entire team went out of their way to help me decide which bike to purchase. read more

Very friendly staff that were able to get me the exact bike that I wanted! They fitted me to the bike, and made sure that I had everything I needed for the bike. The bike works great too! read more

Eddy's rocks! Been going there for years and the selection of bikes is out of this world. Running a bike store is tough; it has to be difficult to make everyone happy and helping people who think they know what they want, but are newbs, has to be a difficult feat to master. I've bought several bikes there, service has been top notch and you really need to get to know Jim to understand he and his family are cyclists at heart. read more

Eddy's has been my go to local bike shop for the past nine years. Extremely convenient location and friendly atmosphere helps but it is the service department that has really had me maintain my loyalty. You always want to buy a bike from a local shop so that they can service your bike and take care of every upgrade, repair, and question you may have. Once you have a working relationship with these folks you will never want to risk going elsewhere. Reliable, dependable service and honest advice ... I have really appreciated these traits from them over the years. I have bought three bikes from Eddy's and have been VERY satisfied with not only my purchases but successive visits to the shop for apparel and accessory needs to bike replacement parts. Friendly, convenient, and able to meet your needs. read more

By far the best bike shop. They tell it like it is so to the reviewer who said that they were told their bikes were crap.....well they probably were. If you don't really bike then go to Walmart read more

A lot of people seem to shy away from this store because it is fairly big. Let me just say that the bigger selection does not make this a big "box store". Everyone at this store ENJOYS BIKING. They want to make your experience pleasant and do not try to sell you stuff you don't need. Today, Mac (Chris McMaster) went above and beyond to make sure that I was taken care of. I highly recommend Eddy's. You cannot go wrong. Let me give you a couple of examples of their service: 1. Me: "Do you think I need a different saddle?" Mac: "Now that the bike fits you better, I don't think you will need one. Try it out for a few rides first." 2. Me: "I am planning on getting new tires soon just to make sure I don't get a flat during an upcoming race." Mac: "You can easily make it through your race on these tires. Just bring the bike in before the race to be sure." I truly appreciate the honest, excellent customer service from all of the people that have helped me! read more

I have gone to this store for many years with various needs. I always am assisted quickly and by people who are knowledgable about bicycles. I am obviously a novice - i always learn something from my visit. Tune-ups, service has been excellent. I visited this past week with problems with my rack to carry my bike on my car. I was trying to avoid a new rack at this moment in time. I was assisted by Chris M. - options were discussed - replacing the harness, adjusting the angle of the rack. He was able to solve both rusting old straps and angle of carry. He went extra trouble to show me more about how to make my bike safer. No pressure to buy new rack and pitch the old one, which will make me want to go back when i do need a new bike. Pleasant atmosphere, pleasant people, good results. I will return there with pleasure. read more

This place sucks. They sucked when I lived in NE Ohio and they continue to provide inferior service with a shitty attitude. Find a good local bike shop that cares about what they do and really knows their stuff. read more

I have a long history of going to Eddies in Stow OH. My parents bought my first bike for me there when I was about 5, and I just bought my most recent bike at age 30. I am pretty disappointed in my most recent encounter with them. I dropped my bike off 2 days ago to get service done on it. While I was there I told the service rep that I wanted an odometer installed. He told me about one of the odometers they offer and that the price was $40. I said great I'll take one of those. He said no problem. He then quotes me for the service and install at $160. I said great assuming that the odometer was included in that price. He did not go over the breakdown of the cost with me or we probably would have caught the issue then. He also told me that my bike would be done no later than the following afternoon. The next day rolls around and no call. I end up calling the day after that asking about whether the service was done, and the man on the phone said yea it's been ready to pick up since yesterday. I go to pick it up and pay and realize there is no odometer on the bike. The guy then tries to sell me an odometer for $40 when I already assumed that was part of the $160 I just paid. Total lack of communication from what the $160 included, and total lack of communication with me in regards to my bike being done serviced and ready to be picked up. Otherwise they have been great but I'm hesitant to ever go back. read more

The sales staff here is far too aggressive. After being approached by a salesman this morning, we were approached by a second salesman within 10 seconds. It was super uncomfortable and we just had to leave. It felt like a used car lot. read more

We just bought 3 bikes and a car rack from Eddy's Bike Shop in Stow, OH. The service, from Autumn, was excellent. As low-pressure as it gets and she definitely wanted the best for us. She listened to our needs, budget, and addressed our comfort and style as well. We've been looking at bikes for a while and Eddy's is definitely the place to go. read more