Great salesmen. Great prices. Really great selection. Well made furniture at a reasonable price.read more

Updated from last year. We finally had enough saved to replace this terrible piece of furniture.read more

From the first "Hello" to the " Thank you for shopping at Mattress Firm", I was totally blown away…read moreby the excellent customer service I received from Kevin, Store Manager. Upon my initial phone call, he invited me into the store. When I arrived, I was greeted with a smile and enthusiasm. He immediately asked relevant questions and made recommendations to my liking. We wrapped up the sale and they were delivered today. What a breath of fresh air. I HIGHLY RECOMMEND MATTRESS FIRM, CLAIRTON RD, PITTSBURGH! I can guarantee that you will not be disappointed!!!!!

I bought our King Size (Sleepy's) mattress in April 2019. I was told if anything would happen to…read moreit, such as sink in to file a claim and they would cover all costs. I should've took that in to consideration at the time of purchase. What do you know months later both of our sides of the bed are completely sunk in. The law tag was ripped off of the mattress so I was no longer eligible for a warranty even though pictures clearly show how messed up this bed is. I fought with customer service and they only wanted to offer 30% coupon off a new bed, (that's nothing) so I tried again and the said 40% is all they can do. Our king size bed is not even a year old and there's a giant mound clearly shown in pictures and because of the law tag not provided that's all they can do. Very frustrating had I known that law tag must be on at all times, the entire price of the bed would be covered. It's not like we wouldn't be spending more money upgrading to better bed so I'm not understanding why they could not have helped more.

Extremely disappointed - as we chose a mattress we explicitly asked (several times) if delivery to…read morea bedroom with a spiral staircase would be a problem- we were assured it would not be an issue with the items we chose. that turned out not to be the case - the delivery people who were very professional - took one look and said the salespeople should know better. Pretty clear the salespeople were more interested in booking the sale than satisfying the customer... Complete waste of time both ordering the mares ( which takes a lot of time) and waiting for the delivery. Heading to Mattress Warehouse.....

We were helping our daughter move into college, traveling from San Francisco to Pittsburgh. We…read moreordered several items at our local Mattress Firm here in San Francisco and arranged pickup at the Shadyside location. A week before our arrival, we received a call that a pillow did not make it in the order, however that she would order one so that when we arrive everything will be ready. We finally arrive, excited and ready to get our daughter settled in. We go to Mattress Firm and when we state that we are here to pick up our order, Mindy rashly states that the other salesperson in San Francisco messed up our order. I don't recall her exact words but were something like, "I don't know what he was doing, but he messed up. You can go and pick up the pillow at the warehouse." This take it or leave it attitude totally caught me off guard. Even the look on her face didn't show any remorse. We got a call a week prior, so if it is so easy to pick up the pillow at the warehouse, why couldn't they just have one shipped to the Shadyside location? Or give us a call and redirect us to pick up at the warehouse instead of going the Shadyside location? We suspect that since Mindy didn't take the original order that maybe she wouldn't get any credit/commission so why give any additional effort on her end. Thank you Mindy for getting our daughter's college education such a sour start. We will always remember this!

Worked with Keith and he was a superstar! Helped educate and keep you informed on your purchase the…read morewhole time. If you're not familiar with mattresses it's easy to get overwhelmed but he kept us easy going and we were really happy with our decision to purchase with him. 10/10 would advise working with him.

One of the worst shopping experiences I've ever had. My wife and I buy a mattress for delivery on…read more6/4. I call on that day and discover the mattress has been delayed a week. A week goes by. Still no mattress. They call about another delay and offer $50 off the price to apologize for the inconvenience. We yell at them and the discount goes up to $500 and they offer to send a temporary loaner mattress until the one we ordered can arrive. We reluctantly agree, and they send it to the wrong address! We are still scheduled to receive our original mattress at some point, but nothing should be this hard when you pay over $2500. If you shop here, be sure to grill the sales people about what is and is not in stock. They obviously don't have a clue.

is such a store. They have all the top brands of mattresses and so well displayed with the prices…read moreon them which I like. Wes the salesman was so informative and patient! A great business to patronize!!

We went in looking for a new mattress, a challenging product to buy, and came out with an order for…read morea tempur-pedic. We had 120 days to test and exchange. After a good try, we just didn't like it - I felt stuck in it if I tried to change position and a bit hot. I called to ask about how to go about exchanging and the person on the phone was a little rude. If you have an exchange option, please don't be rude when it's requested. We went in to choose a new one and luckily Ray helped us out. He was so kind about the exchange, so patient as we tried other options, and so helpful with our questions. We ordered a more traditional Stearns & foster with super duper springs and had our first sleep on it last night. It was so much better, we're so happy we went through the process of the exchange, and so glad we got to deal with Ray.

Well...the mattress was a bust in the end. It sagged and I called them. They blamed the malfunction…read moreof the mattress on MY bed frame. I didn't purchase it from OMF. So I pitched their pitiful mattress and bought a sleep number bed!! I have been NOTHING BUT HAPPY with my sleep number bed!

I ordered a mattress and box springs set mid-March. It was for an antique bed and while it was not…read morethe normal size, it is a size I have ordered before. They were able to schedule delivery within 2 weeks. On delivery day, it was apparent that the bed did not fit the frame. It was returned to the factory and I waited for contact from someone about the next step. I finally called and was told that someone would come out and measure the frame. That happened almost 2 weeks later. I just received the mattress and box springs set today - 2 months after the original delivery date. The delivery guys were wonderful. I wasn't their fault for the delays. My advice is to be very specific out front about what you are ordering, especially if there is anything special that needs to be done.

Do not order from this company. I originally ordered a recliner and sofa. I needed the recliner…read morefor surgery. The recliner went on backorder and wasn't going to arrive prior to surgery date. No one from the store had the decency to notify me. Then, the sofa was scheduled to be delivered, they called the day before and confirmed delivery, morning of they called and said it will be arriving in 42 minutes. On the 42nd minute, they called and said they couldn't deliver .. damaged. The second delivery for the replacement sofa was made, they arrived and would not bring it thru my sliding glass doors.. .I am on the first floor maybe 4 ft. from ground, and they refused to lean it against the balcony railing and pull it into the living room from the patio. This is their customer service...... this company is extremely horrible. Go elsewhere. I would give them 0 stars, but had to select 1 star.

Worse experience of my life! On Jan 24th we went to the store and were told that the sectional we…read morechose was on stock and that it would get delivered Saturday Jan 27th. Only half on my sectional arrived, went to the store, and told them what happened, salesman called me saying I would get it delivered Wednesday Jan 31st. No call on that day, I called then they said Saturday Feb 3rd, then today someone called me that until next week. I called very disappointed and person on the phone was rude and unapologetic! My order got cancelled and now I have no sofa!