I am deeply grateful to Johnathan Garcia at EDCO Lemon Grove Operator . I inadvertently dropped my phone into the trash bin, and the trash truck promptly retrieved it. Upon realizing my mistake, I promptly followed the truck to its destination.The EDCO staff was incredibly helpful, but Johnathan Garcia determination and resourcefulness were instrumental in locating the phone. read more

Never, and I mean never engage with their chat as a tool for customer service. "Virginia" is rude, leaves the chat after 5 seconds, but is sure to cover herself by stating "are you still there" when she obviously knows you're typing a seven word sentence. After four times I gave up, never got my simple questions answered either. If you're going to have your relative work in the customer service portal because they're industry obviously not good for anything else, then train them well with customer service skills. Just don't try to reach out to them, they're absolutely NO HELP AT ALL! read more

I just called EDCO commercial and I spoke with a lady "Claudia". This person was rude and hanged up on me when I was still speaking with her. We are redoing our parking lot and wanted to be sure that she got the proper information and that their truck will not access our parking during a certain period damaging the new asphalt surface while it was curing. I now understand their low review rate on Yelp. It is not my first encounter with EDCO bad service. read more

Shitty customer service. I had a bulky item pick up (mattress) scheduled for my regular collection day Friday. On Friday about 2:30pm mattress still had not been picked up. I called Edco to verify that it was still scheduled for pick up on that day, and they told me I was still on the schedule. About 6pm I realized it still hadn't been picked up. I left a message. They calleed Saturday and said they will pick it up the following Friday. I explained to them that I have a back injury aand am on disability and it is very hard for me to move a king size mattress multiple times. I can not leave it by the street for a fucking week! Worst customer service I have ever had. I switched from WM beacause I read that Edco had good customer service. THAT IS NOT TRUE. read more

I have been trying for hours to resolve a bill paying problem and the nice lady in Escondido tried but I have to deal with the Lemon Grove office. The phone robot cannot help me, my text has gone unanswered, my email has gone unanswered, the chat robot cannot help me. Edco sent me a new password and when I put it in states that my credentials are incorrect! What is wrong with this company? They are so big they cannot help a long term customer? read more

Herr we go again this time I took pictures, on 12/31/25 all our trash was p.u. in lemon Grove except our recycling. I had to ask my neighbors if I can dump my recycling in there cans how embarrassing was that? The whole street on Dupont was not done until today 1/2/26. I have not missed a payment so I except all my trash to be empty. I Filed a complaint with lemon Grove. It's not the first time they didn't pickup or can. Pick up is every Wednesday. I will follow-up on this. read more

EDCO - Trash full - Junk Removal & Hauling Near Me - Lemon Grove, California

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I was synthetical for years and years. When I called that code to ask about my bill, the representatives would tell me that I'm on a bi monthly payment plan. It turns out now I found out that my place in Ocean Beach is one of the few that is on a monthly plan even as late as five or six months ago I had a representative. Tell me I was on a monthly plan this shows that they're not organized that their representatives don't know what's what but beyond that I called. I canceled my subscription in May. They picked up the dumpster and now they they keep on billing me when I when I was gonna terminate the arrangement they had so I had to pay my bill or else they wouldn't take it away so I paid my bill now they're saying I owe more money. At the very least, it's a crooked company at the very most. They're not on the up and up for the former they needed to teach the reps what's going on. District disorganization is enough to cause problems. I see on Yelp that they have a 2 1/2 star rating . when I call them and talk to a representative and they say OK you're you're OK and then they send me a bill it's further evidence that their disorganized and at the cost of customers. I would not recommend Edco for these reasons. If I five years ago when I started thought that I was getting charged $187 a month for a dumpster I would never have done it. Don't get me wrong. The people who work for them in the trucks are good people they work hard and sometimes there's just one person in the truck has to get out of the truck move the dumpster get it set up. if you have more than one unit or more than two units, I still would recommend the city. They are charging now on the tax bill but you can get two or three trash cans, two or three recycle cans, etc., I don't need to read the reviews because I'm sure it's about what I'm complaining about. Several times I looked out my window Instagram to see the Edco Trash truck being filled with the recycle and the trash. I called Edco and they said it doesn't matter because we go through everything once it gets to the plant. I called Edco later and ask him if they go through everything to separate at the plant and they said no. So not only their representatives either don't know but they're saying something just to pacify whatever situation is going I used to go through hoops to save my cans, my paper, my boxes, and t and then I was upset that I had gone to all that trouble when they were just dumping it in with the trash read more

These guys are collecting cash without collecting the recycling. I have had a recycling can for over three years and they have not picked it up one time. It is at their discretion whether to charge or not. And they do charge, 100%. Not because they have to, but because it's free money. This Ed guy is probably a trump supporter and hates big government, but will gladly accept the county mandate that allows him to charge for picking up recycling that they do not ever pick up. No credits not negotiating, just billing without providing service. Crooks. Find another company to collect your trash. POS company read more

Have been customer for 20 years, never any issues with pickups or customer service. Follow the rules and you'll have no problems. If you don't know which bin you should be putting yard waste, trash, recyclables, ask Edco or one of your neighbors. The only 2 issues I would ask Customer Service to remedy would be; 1) If the drivers pick up bins with the claw, dump it, then put bin down; try to not have the bin fall into plants or the street. 2) When the Bin is picked up and being dumped, if trash falls out into the street, the driver should be responsible to quickly sweep up. The Homeowners put trash INSIDE the Bins. No trash should be left on the ground after pick up. read more

Trying to set up a new service for a downtown condo building should be straightforward, but dealing with EDCO has been anything but. I've reached out over a dozen times via email and chat, simply requesting pricing. Instead of answers, I've encountered dismissive customer service reps who either don't respond at all or ignore my actual questions, forcing me to follow up repeatedly. Every interaction has been frustrating--rude responses, lack of transparency, and zero willingness to assist. It shouldn't take this much effort just to get basic service details. If this is how they handle inquiries, I can only imagine what actual service would be like. If you're considering EDCO, brace yourself for an uphill battle just to get a simple answer. Due to their complete lack of responsiveness and professionalism, I'll be using a different service. If you value clear communication and customer care, I recommend looking elsewhere. read more

I called EDCO (National City) to inquire about stopping service. Thank you VIRGINIA for your above and beyond excellent customer service! Virginia was patient and professional, allowing me to explain my dilemma regarding service and helping me find a solution. I appreciate her putting my mind at ease. Her dedication to putting the customer first shined through and EDCO is lucky to have her representing them. read more

I just want to thank Virginia at the corporate office for helping me and making me feel like a valued customer! Thank you Virginia!. I feel like Virginia went Above and Beyond to make sure that my phone call ended with a smile..going the extra mile to make sure that I was happy when we ended our conversation. She was Prompt & very Information and detailed about my concerns. I also want to make a HUGE shout out to her lead Caroline for undrsstanding my concerns and also making me feel like a valued customer. You ladies saved my week.. Edco disposal should be very proud to have those two ladies working for their company.. read more

The worker spent almost a half hour staring and contemplating this cardboard in my recycling bin before deciding to fill out an orange warning tag that it was too unsafe to take it out. Perfect example of what is wrong with this business and their workers. read more

EDCO - Junk Removal & Hauling Near Me - Lemon Grove, California

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The hours are constantly changing; you can't reliably show up and expect them to be open which is SUPER fun with a bag of stinky cans in your trunk. read more

They constantly miss our bins and forget to empty them. Horrible company. Stick with Waste Management .

Spoke with an edco rep this morning about needing to start service in San Diego and she hung up the phone on me when I needed clarification. Horrible customer service. read more

What everyone else with 0 stars said - For example "wish there was 0 stars to give. this company is the worse I have encountered to date...they don't pick up large items as they are supposed to" I have a couple of lightweight items that won't fit in the bins. Both are way smaller than a fridge. Refused to pick up. On the website it states "BULKY ITEMS INCLUDE BUT NOT LIMITED TO: Furniture Carpet Refrigerators Freezers Ranges Microwaves Water Heater Rugs Book Shelves Washers & Dryers" Be aware that if you have anything else that is not on that list they will say it is not a household item. It's no surprise then that people put things in bins that aren't supposed to go there. They have no other recourse. And EDCO is the only game in town. This is what happens when a business corners the market, they do whatever they want. read more

This review is for the drivers. Thank you so much for being so kind. My little boy loves trash trucks and they always wave and honk when we watch them and it makes our day! We appreciate you!!!! read more

I wish there was 0 stars to give. this company is the worse I have encountered to date. Not only they don't pick up large items as they are supposed to when it's takes weeks to schedule for pick up. The the staff lies that the couch is to heavy when all he did was touch the back of it. The staff who answer the phone are VERY rude. if you ask to to speak to a Supervisor they hang up the phone or put you on hold. I you call again they don't answer the phone. Leaving messages for supervisors, emails, never a repl, forget an apology. I had countless problems with this company. Nothing but headaches. read more

EDCO is the worst never wants to work with their customers!!! They changed the pick up day without asking their customers. Now I have to have my stinky landscape garbage sit for a WHOLE WEEK, because some high paid idiot supervisor chose a different day, because he can do that!! read more

Ha the poorest commutations with its customers. we had a scheduled pickup for a bathtub and recliner loveseat. The person who took my call said that they could only take the bathtub if it was cut in half which I had my plumber do for me. Well anyway the guy comes to pickup the items he parks across the street and after a bit comes over and grabs 1/2 of the tub goes across the street then comes back to get the other half of the tub puts his hand on the back of the loveseat and leaves without taking it.He said it was to heavy but yet he only touched it on top. I have the video of it all he is a very lazy man. read more

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Worst customer service there is. After renting a dumpster for construction on my house I was told they would not pick it up because it had pressure treated wood in it. My bad for not knowing pressure treated wood is considered hazardous waste in California. I got help moving two tons of material out and back into the dumpster to rectify the mistake. Though I fixed the mistake before the day was through and 3 days before my rental agreement was up, they refused to pick it up and charged me a $115 "dry run fee". On the day we rescheduled the pick up, while I'm at work, the driver verbally harassed my wife for HOW the dumpster was packed, and "warned" her that the two tons of material was actually closer to 10 TONS (20,000 lbs). Embarrassing, unprofessional, and inexcusable. read more

They don't recognize Veterans Day as a holiday...... Most of my block didn't put out their cans today and EDCO decided to come anyways.

It's bad enough that Edco's Lemon Grove location is an unsightly eye sore. It's located directly across the street from residential housing on the hillside above Federal Blvd. The smell from the trash often travels through to our house forcing us to close the windows. The trash residue from the trash trucks covers the street and makes our cars dusty. I've driven past their processing building where they have trash on a conveyor belt. You can literally see clouds of trash dust coming from the building. Furthermore, I believe Edco's location is a health hazard due to what's in the air. They seriously need to relocate! It's time to get the Lemon Grove city council involved. This location was also the main recycling location. They have suddenly stopped all recycling on weekdays. No notice was given in the mail or email. read more

Went in for the first time unsure of how things work. There was a very nice man who helped us and explained how everything worked. It was very quick and I found out they recycle all sorts of things. It's fairly close and was very easy to use. read more

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I love calling them multiple times a week to remind them how to do their jobs. Funny how the trash gets collected like clockwork but the recycling gets missed multiple times a week. No bueno when trying to run a business. read more

Edco gives you the option to use a sign on your cans to enable you to use a green can for trash or Grey can for green yard waste. The signs are called "swing carts". I started having issues with the driver not dumping the cans that had the sign on them. Customer service for Edco is horrible . It can take a few days for them to respond. They often don't respond at all. I called them , was put on hold for 7 minutes, then the line disconnected. When they finally responded, they had no explanation and no apology. Edco is supposed to be a family-run disposal business. Well clearly they need outside help. If there was an option to choose a different trash company, I would. Unfortunately trash companies are like cable companies. You are stuck with no other choices and they know it. No competition means no reason to be a better company. read more

EDCO - Some Edco trash truck drivers don't know what these signs are for. My cans were left untouched on trash day. - Junk Removal & Hauling Near Me - Lemon Grove, California

Five stars for the drivers and workers for the very fact they pick up our trash and haul it away, consistently and professionally. One star for the way the business is run by the administration. Last minute switch of the pickup day on December 26, not good. The doubling of my bill without warning when someone decided my home was a duplex and should be charged twice. When I called, all I got was the preplanned canned response of "Don't worry, we won't back-charge you for the years we didn't charge you." I think that's devised as a way to disarm any complaints, but it only makes customer service worse since I don't believe that would even be LEGAL to back-charge a customer for what would be an oversight on the company's part? Love the workers and what they do, and I have mentioned that on many occasions. Dissatisfied with the treatment of the administration. read more

This Edco truck 878 picked up trash today in Jamul and did not close the top of the truck correctly! Trash flying out everywhere. The phone number on the back of the truck is not a live number and the driver didn't care. Really bad. read more

EDCO - Junk Removal & Hauling Near Me - Lemon Grove, California

the absolute worst trash company then never serviced them: rude drivers and terrible customer service. I would not recommend this company to anyone! they need to add a different company or removed them from National City and the driver is lazy as hell. This place is a total joke. Not really sure why the city contracted them. First, they don't pick up the trash I complained to guys told they were not picking up the trash because it has cartons then this week because it had plastic they did not pick it up we have a dumpster that has half and a half they want us to pay for other dumpster pay more money we don't have space and than they don't do anything correct I'm going to open a case with the BBB and with the City read more

I was going to write a review but when I accessed Edco page and saw a 3 1/2 star rating NEED I SAY ANY MORE! They could have a five star becasue they service my businesss and are great. The problem is our neighbor trash who casued problems to us (infestation) and in order to fix the rat problem I agreed to have it removed and paid for it. EDCO brought it back empty not my request and want to continue billing us for trash service that is not our's and they just don't get it. I have been insulted worse than the DMV. I have tried calling emailing speaking to my representative it like speaking to the wall. read more

I dealt with Isra who was polite courteous very professional and efficient as I requested an extra pick up for my apartment complex

not only do they refuse to take anything not listed in the "acceptable items" list, they don't even take things that are clearly listed! i was staring at their webpage when i requested them to pick up some scrap metal. without asking about size, they said my items are too big to pick up. when i pressed them on size limits, they changed their tune and said they won't be able to pick up the type of items i have and that bulky item is for household items only. when i told them to look at their own list clearly saying SCRAP METAL, they said "no can't do". why even bother with offering the bulky item service if you're not actually going to do it? read more

Our driver is beyond lazy. It's been four weeks since he picked up our trash and I'm sure this coming week will be the fifth week the he doesn't do his job. The only employee more useless than our driver is his supervisor who's apparent duties involve making excuses and blaming the customer for his driver's ineptitude. Tom Brady wishes he could pass a football as good as this waste of a supervisor passes the blame. I'm sure if the bill wasn't paid for one month, they'd have lots to say about that. It would seem the only thing this company is good at is stealing from their customers. If you have the option, I recommend any other disposal company besides EDCO, regardless of price. Having EDCO as your disposal company isn't worth the headache their lack of service will bring you. read more

I very much appreciate EDCO for it's recycling offers. Putting food waste or anything with food waste in with the yard waste is very helpful!! I also appreciate that they pick up large items every month for free! Keeps the neighborhood looking tidy!!! read more

Disgustingly rude office! Mark Billings, Cindy Horn, and Emily have obvious personal problems. For over 4 months I've been trying to communicate and talk to someone about my account and it was mission impossible. Mark never returned our phone calls or replied back to our emails. Emily never spoke to us. Never once where we able to talk to her as she is in charge of our specific account, so we were told. The absolute worst was Cindy Horn, manager of customers accounts who refused to even to talk to me about my own account!? What was her problem? She straight up said "I'm not going to talk to you" and hung up on me. Not even 1 minute into the phone call. Seriously, who will help the account holders in Edco if these rude horrible edco managers/supervisors won't even talk to the customers. I'm still waiting for someone to help me with this matter I really hope something gets done about this. Also, they took our trash bin and they claim it's still here. No it is not. They are so ridiculous they are horrible management they can't run a proper business and it's embarrassing. read more

EDCO - Edco took their trash bin back days before I took this picture and they claim it's still here. They are so ridiculous. Poor management. - Junk Removal & Hauling Near Me - Lemon Grove, California

Awful service. waiting to get ahold from someone for hours. They continue to miss picking Up our trash. The trash bins were inches from the street and they said it was to far away the only way to get them closer is putting them fully in the street rather then on the curb Even though the rest of the neighbors have them in the same location that they are telling us is not okay and they pick up all of there trash. read more

Completely impossible to get through to a human being for customer service. On hold for HOURS, and still have not been helped. Extreme frustration. read more

This company is trash... literally and figuratively... endless accounting and billing nightmares. Repeated incidents where we paid our bill, and we're contacted saying we hadn't. Be better. read more

This is for Administration. Just hung up the phone after waiting on hold for 20 minutes. I guess I'll go there in person. Ridiculous!! They get away with horrible customer service because our City contracts with them so they hold a monopoly. They are 25 years behind in technology and it shows. Trash truck guys are great though. read more