You well expect to be on the phone waiting for somebody to answers for about a hour to 30 minutes you can have just a question and shit takes forever. They won't let you know if a item is not in stock you have to call and see why your order is taking so long the least they can do. read more

Beware of this place. Ever since pandemic order are constantly delayed and has nothing to do with shipping issues overseas. When I first found notice this website I was very impressed by the fact they can get dealer parts and some cheaper the cost at my local dealer. I spent over in total maybe 10k more or less.. My experience with overseas parts purchases from ECS Tuning #: Order #: 861-731-718 May 23, 2021 and 755-528-292 date June 27, 2021 2012-2013 Golf R Vw European headlights and front bumper ETA was 3 months out as expected (pandemic) total i got delayed 3 times so I customer to find out what's going on? Delayed? They told me it's rare part so vw of Europe is has to make the headlights and bumper...? Bro, I wasn't born yesterday...so finally I found out the real reason it kept getting delayed. Salesman (I won't mention his name) when ECS Has to received a certain amount of order to fulfill the trailer and everything is shipped by boat which cost effective for them. ETA of 3-6 months makes sense ,but when they can't fulfill that number they delayed your order get delayed and that process repeats itself every 3 months. I immediately canceled that order because, but for some reason I chose to not cancel European Golf r headlights. When I got the headlights (damaged xenon connector) returned it back to ECS expecting a new headlights, but I got back a month later and it looked like it was open and repaired either by ECS tuning or VW Europe (it has some debris inside lens) I called them out and the only they said do I want to return it?? Not even want to work things out. Red flag 1 as far as the bumper issue after I canceling that same day I shop around the internet and found it on ShopDap.com (in stock) My first and last experience with ECS tuning. Order #: 047-339-580 Supersprint rear muffler and non resonated center pipe. It was delayed 3 times so I finally canceled it, but after finding no luck on the internet I decided to re- order (just rear muffler section) from ECS and to my surprise it only took a month. I purchased the non resonated center pipe straight from Supersprint website.. Here's where I lost trust in both companies. Mind you I'm a dealer technician myself. I open the box and found muffler is dented, but it's just cosmetic so I don't mind after all I waited too long for this just to return it. I mocked it up it was crooked with no room to adjust it. Immediately called ECS and let them no issue. At this point I want a return it, but since installed it can't be returned which makes no sense how to find out it something fits it you don't install It. It was never driven on. After couple days past I receive email from Patrick Kelly ECS Manager part I ordered 889336 only fit 2006-2009 vw GTi with R32 bumper. I knew he was wrong because before I decided to order I looked on supersprint website (2010-2014 VW GTI with golf r bumper. I figure I'm getting no where with them so I contact Supersprint and explain this issue.. after sending photos of proof (Raffaele owner of Supersprint) approves the return for exchange. Patrick re-orders new part ,but a month later I check website and it's delayed (story of this place) Patrick emails and told I need to remove and ship before I get a new part. This is called Raffaele directly and told him if he can just compensate a part for me and we'll call it settled. He said no. The next day Patrick calls me and told me he'll be banning me from future purchases on ECS.. Today, I send Raffaele if he price match the 765213 the ECS website since I'll never do business with them again. Here's the screen 7/6/2023 Raffaele, since ecs has let banned me from purchasing per (Patrick Kelly )with them in future except for 1 last purchase of the supersprint 765213, (being final sale) I don't think it's fair so I would rather buy straight from supersprint. Ecs offer price is $235 including tax and free shipping.. Can you match their price. Pls let me know. Rafflaele , sorry but I cannot give discount on € 320 (price list) Me What not? It's was your defective fitment part that put me in this situation in the beginning... I see now how much you stand behind your product? Do you have a Yelp? I want to tell everyone how suspersprint so called takes care of their customers Pictures of the cosmetic and fitment defect of supersprint rear muffler part # 889336 Proof the 889336 compatible vehicles MK5 and MK6 With and R32/Golf r rear bumpers read more

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**A Wholesale Customer's Nightmare with ECS Tuning: My Experience** As a long-term wholesale customer, my recent experience with ECS Tuning was not only disappointing but downright infuriating. After years of doing business with them, I was faced with a situation that completely shattered my trust in this company, and it ended with them banning my account rather than offering any meaningful help. My issue started when I received a product that didn't fit properly--a product that ECS Tuning had provided. Mistakes happen, I get that, and as a business owner myself, I know the importance of clear communication and customer service to resolve issues. Unfortunately, ECS Tuning's handling of the situation was anything but professional. After discovering the issue, I contacted ECS Tuning expecting a quick and reasonable resolution. What followed was hours and hours of frustrating back-and-forth communication, not just with ECS Tuning but also with the vendor involved. I spent countless hours on the phone, repeating the same information, only to be sent in circles between ECS and the vendor, neither of whom seemed willing to take responsibility or offer a solution, sticking me with a 1000 dollar set of adjustable springs. Instead of stepping up to help resolve the issue, ECS Tuning's customer service was dismissive, unhelpful, and showed no regard for the fact that I had been a loyal, long-term customer. Despite the fact that the mistake was on their end, ECS Tuning refused to assist me in any meaningful way. Every time I called, I was either met with vague promises that someone would get back to me or pushed off onto another representative who seemed equally uninterested in resolving the issue. The absolute worst part of this experience came when, after spending an absurd amount of time trying to get help, ECS Tuning decided to **ban my account** instead of offering any form of resolution. That's right--rather than admit their mistake or work towards a solution, they simply cut ties with me altogether. As a wholesale customer who had invested significant time and money into this business relationship, this was an insult. So, not only did ECS Tuning fail to provide me with the correct product, they also refused to help when things went wrong. Their customer service was horrendous, and their final solution was to ban me from their platform entirely. This is not how you treat any customer, let alone a long-term one. ECS Tuning's approach to resolving issues is, in my opinion, appalling. Instead of taking accountability, they deflect blame and, in my case, ban the customer rather than work towards a solution. I can no longer do business with them, and honestly, after this experience, I wouldn't want to. If you're considering using ECS Tuning for your automotive needs, especially as a wholesale customer, be prepared for the possibility that, when things go wrong, they may leave you high and dry. I strongly advise anyone to **think twice** before doing business with ECS Tuning. Their lack of professionalism and refusal to take responsibility has cost them a long-term customer, and I'm sure I'm not the only one who's had this kind of experience. Buyer beware. read more

Not a great experience with this company ever since they got acquired by turner. Ordered a metal oil pan replacement+oil change kit for my car that's been stuck at the shop after a bad run-in with road debris. Order off ECS after they would quote the cheapest for the parts and fastest delivery (to my detriment...) They choose to ship with fedex and fedex lost the package, no one's fault aside from Fedex. After no shipping updates in 1 week, they shipped me a replacement with 2 day delivery. Not best but I'll take it. After being received at my auto shop, they were missing 5 liters of oil out of the OIL REPLACEMENT KIT. Ended up having to go with my autoshop's replacement oil which is not cheap. The customer service agent basically laughed and said "That sucks. What else can I help you with?" To make matters worse, after 2 weeks of no shipment updates, they refused to give me a refund and told me to wait for fedex. Not the best customer service and probably one of the worse places to buy parts from if you ever run into issues. read more

ECS Tuning - Do you see 5 liters of oil in here? I don't. - Auto Parts & Supplies Near Me - Wadsworth, Ohio

I placed an order on July 8th for a rear differential for my BMW. I called on the 22nd to check on the order as Fedex said label created on the 15th and still wasn't shipped , he said I was shipped and it should be here by the 29th to call if it hasn't arrived by then. So I called this am and he transferred me to customer support and they hung up on me. I called back and waited on hold for 20 minutes and they hung up on me again. This was not a cheap part $3337. Very angry. Run from this palace as fast as you can.. read more

ECS Tuning - Auto Parts & Supplies Near Me - Wadsworth, Ohio

wow wasnt expecting to see all these bad reviews. I have ordered a ton of stuff from them and its always delivered either ahead of schedule or on time and quality is pretty good. Even repping their sticker on my car lol read more

ECS Tuning - Auto Parts & Supplies Near Me - Wadsworth, Ohio

I ordered a strut brace for my car which showed on their website that it fit on my car and understood about the part being specially ordered - as it fit my car, I didn't have an issue. The part came in and the brace doesn't fit. The brace rest right on to of the ECU and can't be installed. Even if it did fit on that placement, the hood can't close either. I tried to contact them by phone but no one picks up the phone when it comes to returns. Now I have a brace in a box that i can't use. read more

BEWARE OF THE LIFETIME WARRANTY! it isnt a full replacement... you still have to pay 75% of what the value is, plus tax and shipping... its a huge scam! they robbed me of $200 plus shipping when they promised they would replace the item if I bought a new one... DO NOT TRUST THESE PEOPLE IN ANY WAY... THEY LIED AND HERE I AM IN THE HOLE FOR $1000 for the same crappy product!!! read more

Very poor customer service ordered a part early last week and paid for over night shipping they were blaming the USPS when I contacted them they mention that the part wasnt in their possession yet. It just shipped on Saturday and I'm supposed to get it on Thursday. almost a week and a half late. I had to purchase it from another source. read more

The slowest shipping process ever. Ordered on 6/21 and expected delivery is 7/8. Called customer service as was told it would be here on 7/5. Website now shows 7/10. Unbelievable! If you need a quick part, stay far away from ECS Tuning. Side note, their LiveChat does not work either. Hopefully ECS Tuning will review their shipping standards and update. I will not be back. read more

ECS Tuning - Auto Parts & Supplies Near Me - Wadsworth, Ohio

Was sent brakes that didn't fit my car but they sent me a return label and gave me a full refund. Great customer service and good selection of parts for VW cars. read more

Love their website and selection. Customer service is horrific. Ordered parts and supplies to do an oil change a month and a half ago. FedEx damaged the item in shipping and couldn't deliver it. Took a little while to discover this. Contact ECS asking them to ship me new items. Several days later I received an email asking for the order#, which they obviously should have already had since it was a required field in my original CS request. I responded saying as such and requested them to send my items with expedited shipping at no additional cost to me. 6 days later I have received no response. Now I just want my money back so I can go use UroTuning like my kid told me I should. Sorry ECS, I'm done defending you and saying my experience with you has always been good, because now it hasn't and you don't seem to care. Gregory sucks. read more

Chat service is useless unless you have hours to wait. I was shipped an OBDELEVEN Pro Pack but they did not supply the activation code. I now have useless piece of gear and cannot get through to get code. The tech support just refers you to the vendors webpage. Wow! Right now I have been waiting on the chat line for 47 minutes. read more

I decided to change the oil and brakes in my 2018 C63 amg s and so I called, gave them my vin and ordered oil filter, oil, drain plug, front and back brakes. After taking the back brakes off I realized they had sent the wrong size brake pads. I wasnt very happy but oh well, I kept going. Changed front brake pads and when I took off the sensor on the right side, the sensor that came with the brakes was the wrong one.... Starting to get a little mad. Third thing, take off the cover so I can drain the oil and see that they sent me the wrong screw for the drain port. Three different issues with one order. Never trusting these guys again. Ohh and the best part... called to return the parts and when you follow the instructions on the phone, it wont let you speak to someone so I tried to do it online and it prompts you to pay for the shipping level in order to return... hahaha Yeah. Needless to say, NEVER AGAIN! read more

I canceled my order for never shipping an item that was shown in stock on ECSs web site, calling or getting through to a real person took me like 5 tries when I do get through they ship my oder the next day after it was canceled and after I had been waiting for over 2 weeks. So I refused this order when FedEx tries to deliver since I already ordered locally. Now this order is stuck in a loop with Fedex and ECS will not refund me even though I never took possession of this order. They say they need to get the order back before they refund even though I personally never took possession of this order. This order was originally placed May 02, 2024. and they still have my $831.94 they have not refunded. Seriously the worst customer service. read more

ECS Tuning - Auto Parts & Supplies Near Me - Wadsworth, Ohio

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Wow I should have read the comments before ordering from ECS Tuning... On 3/9/23 I ordered a sway bar which was listed as in stock and with a shipment date by 3/15/23. Great. 3/15/23 comes and goes without any word from ECS on my order status. Its pretty terrible when a customer has to reach out to you to figure out why their order is delayed. So I initiate a chat on their website and they indicate the part is actually backordered and there is no ETA for when its coming back in stock. After I pointed out that the part was listed in stock when I ordered, the genius working the chat lets me know that they updated the website *after my order was placed* to indicate its backordered. How does that help me? Anyways, he offers to refund me and I accept. A few minutes later and a large essay from him basically tells me they won't refund me until they get a refund from their supplier (they don't actually have any parts in stock it seems, everything is drop shipped). I said that's ridiculous and none of my concern- again pointing out that it was their inventory error which led to this mix up. No dice. I have initiated a chargeback and they will never see a cent of mine ever again. Pathetic. read more

Worst website and payment system ever. Do not deal with this outfit. They can't even handle simple orders of in stock merchandise. Their online help tells you everything is good and then it still doesn't work. read more

Buyer beware! I purchased three mids and three tweeters from ECS an wad charged $80 shipping to Houston. Contacted customer service be told oh you picked expedited shipping that's why you were charged $80. Then I sent them this picture showing standard shipping this is there response. So anything but economy, which is the free shipping, if it qualifies is considered expedited, so that is the correct amount. Never using them again. And I didn't select rush shipping I have the screenshot showing standard shipping $80. Check the reviews online for this company before you buy! read more

ECS Tuning - Buyer beware! - Auto Parts & Supplies Near Me - Wadsworth, Ohio

Let's start with this, I wish I could write a zero star review and If you receive "Matt H" as your customer service representative you will not receive the help or assistance you are looking for. Just read the other reviews. My issue: I ordered oil and a filter on December 10th and noticed immediately after I ordered(1-2min) that Paypal inserted my old shipping address when checking out. So I attempt to reach out to ECS Tuning's Chat feature. This started with a "you have been added to the cue" after 10mins of waiting I receive a chat unavailable message and I am prompted to fill out a form for my issue. The form specifically asked what I am reaching out for and I selected "Modify/change shipping address" and sent the message. This stated that someone would reach back out to me to resolve my issue. The next day I attempted to call ECS 3 times around 2-5pm EST. Every call ends with me waiting 20 min without any idea of how long I will need to wait. I receive a message that my order is shipped on the next day and attempt to call again only to have the same occurrence as the first time. 20-30min wait without an idea of how long I will need to wait. I attempt the chatbot again and get the same message "you have been added to the que" with out making contact with some duration of waiting. The order is then delivered the next day to my old address and I still have not received a reply from ECS. On this same evening I write an email explaining the situation in detail. Fast forward to 6 days later I receive a response from Matt in customer service with this exact message: "Hello, Thank you for contacting ECS Tuning. Unfortunately once shipped there is nothing we can do on economy shipments as these packages are not handled by FedEx ground. The only way we are able to adjust economy shipments is before they are shipped." ....4 days after the order arrives at the incorrect address. After I explain the situation again, I receive this in reply: "We only have 8 customer service reps here as we are a relatively small company with about 250 employees total. If you would like to return the order, please visit the following link..." I can't return an Item that I don't have. I then proceed to explain the situation again and this is the reply I receive: "If you want a refund on the parts you would have to return them. We would not provide a refund if an incorrect address was added to an order." This is a comical response especially since I detailed the situation multiple times. Also, my family and I have ordered many times in the past without issue so I don't know if we just got lucky before or what but now we will never order from them again. I am glad I was at least able to share this review to at least protect others from horrible treatment. read more

After posting the review, they eventually refund me the ~$7, so I updated my review to 3 stars. If they were honest in the first place - they would have got 5 stars, I knocked off 2 stars just because I had to "fight" to get it and the customer service was poor. read more

Look at how their CF spoiler looks after a few years, it's terrible and they won't replace it, what a joke, do not buy any of their CF parts, they do not stand by their products read more

ECS Tuning - Auto Parts & Supplies Near Me - Wadsworth, Ohio

Customer service needs to be improved because there's a lack of it! I emailed ECS tuning several times about ordering a spare key for wheel locks and I still haven't received a reply! However, when I inquired about ordering the cone lug nuts and wheel locks. They replied the same day. I guess customer service is non existent after ECS gets paid! read more

I ordered a bunch of parts for my Mini S R60. My mechanic is patiently waiting on them so he can get my car back on the road. Well they accidentally sent an extra bottle of antifreeze to me and asked for it back. I couldn't get to sending it back due to not having a ride all the time because again my car is in the shop. These guys are now holding all my order's until they get a bottle of antifreeze back! You have to kidding me. I was a faithful customer to ECS but now I am done with them. Now I have to wait another 2 to 3 weeks until I can get my car back due to to them holding all my orders hostage until they get back a freaking bottle of antifreeze! read more

I purchased a set of ECS brand rotors. Upon installation one was defective. ECS initially refused to warranty repair the item but ultimately agreed to do so after a chargeback was opened. ECS asked me to close the dispute with the marchant now that they were honoring their warranty; so I called the merchant and canceled the chargeback. After doing so, ECS did a return to sender on the warranty replacement that they had mailed to me. read more

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Decided to give these guys a try based on their parts selection, which is wider than most places other than the dealership. I'd used them in the past before to buy stuff that I couldn't get elsewhere. Wasn't expecting this most recent purchase (bunch of various parts and tools) to go sideways. Read on. Rumour has it on the internets that a VC firm bought this place out around 2018, and that things have gone downhill since. I won't discuss the specifics here (plenty of complaints online, just do a quick search), but will discuss my experience as a paying customer. I heard that the same VC also bought out Pelican Parts. Normally I would dismiss what I read online, but I am going to mention it here because my experience was just like what people online were complaining about. The website lists the inventory status for each item I added to my cart. For example, it may say either "In stock", or something like "Ships in 5 days". Not the most ideal answer, but at least the site gives an expected ship date, right? Too bad the statuses are wildly inaccurate. I place my order, and wait the stated days. I check the status and see that the expected ship date got pushed back. Okay, let's give them another few days, with this whole coronavirus mess. A few days later, I check again, and the date was pushed back AGAIN. Uh what? At this point I decide to call in. The guy I talked to assured me that things were under control and that my package would ship in the next day or so. He even upgrades my shipping and tells me it'll ship in a day or two. Definitely a nice gesture. Too bad that when I checked 2 days later, the shipment was delayed again. After another 1-2 weeks of these shenanigans, I called in again to see what was holding up the package. Turns out one of the items was still out of stock. If this is the case, why does the site say it's in stock!? I can't wait much longer, so I cancel this item (which should eliminate the stoppage) and order it from a competing site instead. A few days later, I receive that item (from the competitor) at my doorstep. So I check my ECS order again. Still not shipped!? Time to call them again. This time they told me another (ie 2nd) item was out of stock. Um, a) the site says it's in stock, and b) I was assured during the previous call that EVERYTHING ELSE was in stock and that there would be no more delays once that previous item was removed. Okay this is getting ridiculous. I drop the 2nd item out of the order, and order it from the dealership instead. The dealership has to place a special order for this from Europe, so they tell me it'll take a while. Interestingly enough, a few days later the dealership calls. Parts have arrived. I pick that up, go home, then check my ECS order. Site shows that everything's in stock, but yet the package is still caught in processing hell. The supposed "live" order status during these few weeks was flip flopping between "Picked" (ie waiting for shipping label), "Warehouse transfer", and "Back order", sometimes in that order. How does something that's supposedly packed and waiting for a shipping label suddenly go out of stock a few days later? I guess the good news was that customer service was very friendly and professional (not faulting them, they're just doing their jobs while getting dumped on by angry customers) and eventually the package did ship, and I did receive it a few days later (hence the 2 stars instead of 1) after the site said it shipped. However, unlike the competition and the dealership (both of which took 2-5 business days for the parts to arrive), my package took 32 DAYS to arrive after placing the order. Good thing my car wasn't already disassembled on a hoist or I would've been screwed for a few weeks. So much for their 100% satisfaction guarantee. These guys just lost themselves a customer. I recommend FCP Euro, RM European, and (I can't believe I'm saying this) the car dealership for parts instead. The competitors might cost a bit more, but I'll gladly pay the extra money knowing that the parts will actually arrive ON TIME and that I don't have to spend (or should I say WASTE) several hours checking the order status or dealing with customer service. read more

Geez after seeing all these bad reviews I had to share my thoughts. I have been ordering from ECS tuning for a couple years now and have had no issues at all. Customer service has always been great and the online/local pickup option has always been a major reason they continue to get my business. read more

These people take your money and never ship the parts. Happened to me twice in a row. It's a total scam. stay FAR AWAY. read more

I paid for a remanufactured Bosch starter and received a starter with a Bosch sticker on the side, but it say Valeo on the casing. Obviously I got the less expensive Valeo and paid for a Bosch. multiple phone calls, promises to fix it, and nothing happens. Do not give this company your money. read more

ECS Tuning - not the Bosch starter I paid for, look at the name on the casting - Auto Parts & Supplies Near Me - Wadsworth, Ohio

I have placed thousands of dollars worth of orders from ecs and will not order from them any more. They have sent me several wrong parts and then make it a hassle to return because their fitment guides are terrible and wrong 25% or more of the time. The customer service is terrible and takes a long time to get answers to questions. Finally, sales manager Matt has horrible customer service skills and was rude, while insulting me on the phone when I called about a mistake in my order. This one was a $2k plus order and had been placed online, instead of owning the mistake in the listing and sale, Matt decided to insult me and be rude on the phone. Was planning on ordering a turbo kit and fuel system upgrades, but will be shopping at other places to get what I need. Avoid this place. read more

I clearly explained I wanted my vehicle to be quiet when I ordered a new exhaust system. It is LOUD inside and out. They charged for a new part, I paid the exhaust shop an 2nd time to install, and it made no noticeable difference. I called ECS again and they sent me the same part. I asked the exhaust shop if there was anything they could do. The shop said they would install some piping that I assume are resonators for a 3rd charge, this one was $420 and that would likely greatly decrease the noise and droning inside the vehicle and outside both. Still a very loud noise and you feel it in your body inside the passenger compartment! ECS has since stopped communication. read more

Never order anything from ECS. Items "in stock" are never really in stock. They will send you the wrong items just to fulfill the order regardless. The ship expected times are completely false. I order 6 ignition coils and it took 3 months to receive them after being sent the wrong parts multiple times!! This place is a scam read more

ECS Tuning - ECS customer service. - Auto Parts & Supplies Near Me - Wadsworth, Ohio

Know your part or lose money on return Sent my version to someone I was in contact with to ensure it was the right one, was told it was. Got discs and case was cracked(no damge to discs) put in to update and not go. Said version error. Took to dealer to help(it says may need to be connected to dealer stuff) dealer said wrong version not for my mmi. So contacted ecs they told me "*This update may require connection to the Audi server, possible through an Audi authorized dealership scan tool. Additional fees may apply, please contact your local dealership for more information.*" Which I had done. Then wanted to get refund since I was told wrong item. They oked the refund, however I had to pay for return shipping and just got informed they also didnt refund the full purchase price, Im guessing a "restocking fee" for something I was sold wrong. I have all the communications from the sale and guess ill have to eat the loss. Was going to purchase a couple parts for the engine of my Audi but not confident they told me the correct parts and dont want to have to lose more money if they are not right. Im sure they have been good for some but just not for me. Sad as I was excited to get some upgrades for both my cars. My dealer charged more but it is done right. I was hoping to avoid the dealer altogether but ended up there even after I purchased their product. The service was good just wrong information and loss of money due to their wrong info I felt was wrong. But if thats their business practice so be it. I just wont do business with them and will show my file of mishap and loss to all in our car club to stop using them if they do. Be cautious when ordering if you do not know for sure what part it is so you dont lose money if you have to return them. read more

I have been a customer for awhile now, purchased thousands of dollars of car parts without issue. Something has changed and for the worst, nothing but a amatuer shop now. Just terrible and I don't know where they went south and why they went so bad so fast but I would not recommend purchasing a zip tie from ECS, let alone something important for your vehicle. I made a purchase back in February of 2022, the product was "in stock" only to find out a week later it was never "in stock" so my original delivery date was pushed about 2 weeks. 2 weeks came and went and I got a "supply chain" woe is me email pushing it another 2 weeks. A month comes and goes and I get the same "supply chain" woe is me email pushing it back another two weeks. Do this another few times and its May 20th 2022, and I just received an email saying I need to pay them more because our original agreement is too old... God forbid ECS have customer service reps that know how to communicate shipping issues or are able to rectify issues caused by their own disorganization. I do think it should be mentioned that they did provide me with ba set of "options"... each of which I would have to pay more for the product than the original price tag I agreed to purchase. Zero tact, zero customer service skill, and zero effort to work with the customer to find a workable solution for all parties. ECS only cares about ECS one-time sales. Just garbage. Avoid this place like the plague. Just terrible. Be better ECS, but not for me, I am never coming back, be better for the next poor sap you screw. read more

Ordered a cold air intake. Showed up without mounting screws. Called customer no service a 4pm on a Thursday, apparently warehouse people were gone. Friday email received they will send the screws, should ship Monday. Monday i checked no tracking. Tuesday i checked no tracking. Went to Home depot and bought screws. $550 for the unit and incapable of sending $5.00 worth of screws. read more

1. When you place an order and pay $500 for 2 days shipping you don't have to contact the vendor after 3 days and hear that the product will take another 2 weeks to arrive. I don't need to hear that is a drop shipping and that's not in stock, if it's not in stock you should've write it next to the product or at least contact the buyer who just paid $2500 for a clutch, and is definitely in a rush if he pays $500 for shipping. 2. Don't have a chat option when every person whom I chatted with tell me that I need to talk to someone in costumer service l, then again and again, so transferring me between people and wasting my time is unprofessional. 3. Same with the phone system, oh, you need to talk to costumer service, let me transfer you, call dropped. More than once. And if after all of that, when I already paid the mechanic to pull the transmission and I'm frustrated with the lack of professionalism I ask to cancel, I shouldn't get an answer of: let us check with our vendor and we'll let you know. I ordered fron you! I don't care about the third party involved. Now I have to pay for removing and reinstalling the transmission and also wait for the order to be canceled and maybe just maybe I'll get a refund in time to buy the part from someone else. read more

Only ECS would cancel an order because they incorrectly priced they're products. Most companies would honor pricing to they're loyal customers, but not ECS. They wouldn't even offer at the very least to sell at their cost from the manufacturer. I cannot think of another company that would do this. I find it extremely unreasonable that while on the phone with their team, they will give the the numbers of what their cost is on each product and then let you know they are willing to sell you the products at $500 above they're cost on each product, even though they have made the mistake in falsely advertising/listing each product incorrectly. read more

ECS Tuning - Auto Parts & Supplies Near Me - Wadsworth, Ohio

I recently purchased from ECS tuning and reached out through their live chat to order some ignition coils for my car. The sales rep added items to my cart and assured me they would fit. I chose two day shipping (which arrived 4 days later) because i was in a hurry to replace my spark plugs and wanted to do them both at the same time. Turns out they are the wrong model. So now I'm without a car until i receive the replacement coils. I chose their standard shipping, since it makes no difference to pay for faster shipping. Now I've got to rent a car to make it through the next week until i receive my shipment. It's doubtful I'll be shopping here again. read more

Beware when dealing with this company. I ordered a Remus exhaust on August 1st with a ship date of Sept 1st. Didn't ship then or on any of the next two ship dates. Nov 15th passed with no new ETA so I started emailing both sales and customerservice email addresses for a status. Multiple emails over two weeks and no response. Requested that the order be canceled multiple times over the following week with no response. Got on chat and went through two people who couldn't help me until I hooked up with Carolyn who told me I needed to return a small piece of tubing that initially sent me in August and she gave me a shipping label. I returned the part that same day. Traded two emails with Nate Daniel on the next day who told me he had to get a email from the vendor saying that hadn't shipped the item yet. One week later (today) I got a notice saying my order had been shipped. I immediately contacted them to complain... you guessed it... no response. This company has done everything the could to block me from canceling my order (that I've been waiting on for 4.5 months!). They ignore my communications, delay things on purpose and generally treated me like nothing more than a pile of cash they are trying to keep. One of the most terrible companies I've ever done business with and I couldn't warn you enough to stay away. Far away. read more

This is clearly a company that does not understand customer service. I ordered parts from them online and they promised me shipping within two business days. They got a little snow so I gave them the benefit of the doubt. Two packages were shipped one I received seven days later, and the other one shows shipped, but never scanned by UPS. So UPS says they never picked it up in ECS says they shipped it. I've been going back-and-forth with UPS and ECS on the phone and filed an investigation with UPS. They never once replied to any of my customer service emails which my credit card company needs to solidify a case. On several occasions the customer service representative has cut me off. I'm told after two weeks to put in an investigation on the package, but I'm just wait. So that means it could take at least a month to get the parts that I ordered when I was promised I will get it in a few days. The most frustrating part about this is the service representatives at this company, it's a simple shipping business they seem to not be able to get a handle on. Sorry if your car is in need of a part I do not recommend unless you have a lot of time to wait. There are a lot of other parts companies out there, that are a lot nicer, and easier to work with. When spending close to $1000 on parts you would think you would get a little bit of courtesy, a call, and maybe at least a email reply. Just a warning, if they're not leaving a paper trail it's very suspicious. read more

ECS Tuning - Ups app progress after 11 days - Auto Parts & Supplies Near Me - Wadsworth, Ohio

Parts are cheaper and the same quality at auto zone. Shipping isn't too slow but customer service is pretty good.