The customer service here is absolutely horrible. I placed an order for brake pads. I put my cars information on their website, and it CONFIRMED FITMENT. I ordered the pads and didn't try to put them on until months later, when I realized, that they DO NOT FIT! Their fitment tool was incorrect. I explain this to their customer service rep, and they say the only option is to send it back (I have to pay for shipping), receive store credit, AND be charged a 15% restocking fee. FOR THEIR ERROR!! Safe to say I will not be shopping with ECS again and will be sharing my poor experience with others. Hopefully a manager can contact me and make things right. read more

ECS Tuning - Auto Parts & Supplies Near Me - Wadsworth, Ohio

SO, ECS has a 1.3/5 rating with the Better Business Bureau, stellar They're your best friends until they get your money, then they ghost. Then the "in stock" parts suddenly become unavailable. Then the flood of emails with promised shipping dates. The commissioned reps will not take or return phone calls or emails once ECS is paid. Reps are quick to throw each other under the bus too. It's dullard mid-west buffoonery there, lol. Watch American Factory, this is the level of folks you're dealing with at ECS. read more

I ordered two studs for my Mercedes for mounting Wheels with spacers. Excellent products and makes mounting the wheels with spacers much easier. Fast shipping. read more

ECS Tuning - Auto Parts & Supplies Near Me - Wadsworth, Ohio

Did ECS Tuning get hit with the stupid stick when Bavarian Autosport went out of business? I've been doing business with ECS for 15-20 years, but the past 5 year have been an absolute joke. Each order has gotten progressively worse, but today's adventure took the cake. So, needless to say, I will not be doing business with ECS Tuning ever again. Their customer service is a joke, their communication skills are crap, and they're so incompetently inconsistent I can no longer consider them to be a legitimate vender for my business. 10/28/21, I placed an order and specifically choose the parts manufacturers that were listed as being in stock. And, I live in Hawaii, so I always chose USPS First Class shipping because it's the best bang for the buck. It usually takes 3-5 business days to get items from most competent sellers. 10/29/21, I received an email from ECS stating the order would ship that day, but it never did. 11/02/21, I received an email from ECS stating the order would ship that day, but it never did. 11/04/21, I received an email from ECS stating the order had finally shipped, but via the slowest and cheapest UPS service. 11/05/21, I sent the following email: So, you advertise the parts as being in stock, but they're not. Then I specifically request and pay for USPS First Class shipping, but you use the slowest UPS option available. How is it that you screw up my order EVERY TIME?! How do you intend to fix this? I have a customer waiting. UNREAL!!! No response, but between 11/05/21 and 11/15/21 my mailbox was spammed with 15 advertisements from ECS. 11/09/21, my irate custom contacted me wanting to know where their parts are. 11/15/21, the provided tracking number still wasn't active, so I sent the following email: This is getting really old. Where is this order? Has it even actually shipped? What's the deal?! No response. 11/16/21, my irate customer contacted me again wanting to know when his car will be fixed. 11/16/21, I called ECS to see what the deal is, but was connected with a rep full of BS excuses, so I ask to be transferred to his boss. But, I'm connected with another bumbling idiot that hung up on me because I used bad words when describing how much of an moron he is. Best part, he hangs up on me, instead of, addressing the issue. Then he emails me an RMA form, like, I'm supposed to pay for return shipping on the items that got lost in transit because ECS was trying to scam a few cents from the shipping total. So, I called back, and ask to speak to the owner, but was transferred to (I think she said) Jessica "the customer service manager". And, boy, let me tell you what, this POS is a real piece of work. This halfwit genuinely thought mocking a legitimately pissed off longtime customer was a better idea than addressing the issues at hand because I hit home a little too hard while using words that hurt her feelings. Seriously, grow up! I tried multiple times to be civil with the ECS staff while trying to resolve all the problems they created. But, ECS screws up so bad, and so often that it's almost impossible to keep from losing your temper when dealing with them. They make every excuse under the sun for their messed up and conniving behavior while doing their best to avoid responsibility for their actions. Then they clutch their pearls and fain innocence when called out. Or, in other words, Jessica is a perfect reflection of the joke that ECS Tuning has become. If you're looking for German parts, get it somewhere else, or you will regret it. Try eEuroparts, FCP, etc., and don't waste another second your time, sanity, or money on ECS. They're simply not worth the stress. read more

I bought a lift kit for my r 58 mini took. To the shop to have put on. They installed the front then took apart the rear to install, I got a call saying they didn't fit. It clearly stats in product description it fits my year and model. Had them take the spacers off the front I was charged $300.00. I'm trying to get ahold of someone from ECS, no answer on calls and they won't reply to my email, very frustrated. NOT HAPPY. read more

ECS Tuning - Holes on spacers don't line up - Auto Parts & Supplies Near Me - Wadsworth, Ohio

Sparknotes: Payed 1 day shipping for an item that show up a day late. Purchased a clutch kit that should have been delivered on 12/20/2023. It's 2:30 12/22/23 still no item..... Go out of business if this is the new standard. read more

Received a broken front bumper foam I had to paid an extra 150 USD for the shipping since it is too big And another 50 USD for the import fee Waited for almost 7 days And it was broken Called the guy And he hasn't reply or contact me 2 weeks later I had to call back again so that they remember me Only refund the money for the broken parts Never refund the shipping and the import fee I will never order from this site again And I will start telling my friends And start posting this situation on social media read more

ECS Tuning - Received a broken front bumper foam after 10 days - Auto Parts & Supplies Near Me - Wadsworth, Ohio

See all

I've purchased from ECS many times. Service was, in the past, as expected. I recently ordered a part that was back ordered out a month. Totally fine. Part shipped around the time I expected it to. This moment, however, is when it went to not as expected. The order stopped tracking in Ohio on the day it was shipped. That's the last day FedEx had contact with it. It was coming to California. First delivery date came and went. Reached out to John F at ECS who informed me that they'll send a replacement once their 14 day policy for missing shipments was met. I reached out to FedEx seeing if I could get more info. They did an internal search and investigation and sure enough, the package was lost. They supplied me with a case number which I sent over to ECS thinking maybe they'll send out a replacement now that the carrier has personally said they lost it. Nope. I was met with an abrupt email back simply stating they won't send anything out until 14 days from last scan was met and they will not send anything out until then. Zero To this moment, they have refused to send out a replacement or cancel my order per request. John F, the rep I've been going back and forth with, simply said he'll issue a return for this order. Lol! How can I return what is lost and will not be received? So I was forced to contact my bank to dispute the charges being that they wouldn't refund or replace an item that will not be received. Not sure what happened to ECS, but this has been such an ordeal that I will no longer do business with them. I'm customizing my vehicles. It's a luxury item. Not a necessity. Every time I order a new part, it's exciting. I really wanted this part for our newest addition. Had they simply handled this issue differently, I would've understood, they would've kept a customer and had a hand in my wallet. Now I'm attempting to help others not have the same experience. This was not handled at all well. Disappointing. read more

If you do run into any issues with ECS branded products, it'll cost you time and money. I bought an ECS 7.5 Rear Diffuser for my facelift GTI and it came with design flaws making it impossible to fit. No biggie, I can order a replacement and be on my way but nope, I had to deal with their customer service. I connected with their service representative, John F who was by far the least helpful and rude customer service individual I've ever dealt with. His relies were short, vague, and not on point to the questions I asked. He also proceeded to tell me how a business worked, if they lose money on shipping then they would be out of business. However, he does think it's ok to sell a defective product with design flaws and expect the customer to lose money from shipping costs. That's not ok since I ordered the original diffuser, then a replacement which also has the same design flaw and it's a lot of money deducted from my refund. It's an ECS product, with product description saying it was designed and inspected by their R&D team. It's clearly not been inspected as both orders do not fit, the sides have major issues and have the same manufacturing defects. Refund my full amount for both orders so I can move on. read more

See all

Ordered parts 22 days ago, they keep changing the shipping date. May 5th it will ship, on the 5th they change it to the 7th, for 3 weeks its been going on. I would have been fine if they said 3 weeks in the beginning! They keep sending me emails saying its in stock and ready to ship. Now they are emailing asking for a review... so here ya go! today the estimated ship date is June 14th, a month and a half after I ordered. read more

The OEM all-weather rear floor mats in my B5.5 Volkswagen Passat started crumbling apart 14 years after I got them (ordered direct from VW). Not surprisingly, VW discontinued and stopped selling the B5.5 Passat mats, so I was left looking for another source. A Google search led to me ECS Tuning. They were the only online retailer, that I could find, that actually still sold the B5.5 Passat OEM mats brand new. I knew I had to order them immediately because who knows how many they have left (or are left in existence). The set of four mats cost $67.08 which I thought was reasonable. It wasn't clear to me, from the item listing on ECS' web site, if the proper retaining hardware came included. I used the live chat feature on the web site and asked an employee. He told me I would need additional retaining hardware and added it to my online cart for me. How nice. The additional retaining hardware cost $9. With shipping ($12.30), my total came out to $88.38. No tax. I placed my order on a Wednesday. The following Friday, ECS sent me an email saying there had been a delay in receiving some of the items in my order. They gave me an expected arrival date, which was 4 days later. It turned out to be accurate because 4 days later, I received a shipment notification email. The order had been shipped via USPS Priority Mail with tracking. It arrived to my home in 2 days. Note: Since this was my first order with ECS, I had to have the order shipped to my billing address. For security reasons, the shipping and billing addresses must be the same for all first orders with ECS. Including the delay, it took 8 days (6 business days) from the day I ordered, to receive my order. This was fine with me. I wasn't in a rush to get the mats and if a cheaper, slower shipping alternative was available, I would've chosen it. The mats were rolled up and packed securely and tightly into a long box. When I cut open the box, out came wafts that smelled of fresh tire rubber. It made my living room (and later my car) smell like a tire shop. I actually like the smell, but not for my living room. It'd been about 14-15 years since I last saw the OEM "packaging" for these mats, but I recognized them, mainly from their font/style. These were legit and I was happy. The only thing I was disappointed about was the mats were black and not grey. ECS only carried the mats in black. I couldn't find any OEM grey ones online anywhere. Retaining hardware came with the front mats, but not the rear ones (which is why I purchased additional hardware). However, I noticed the hardware for the front mats was different than my existing front mats. That was odd. VW must have switched it up at some point during the B5.5 lifecycle. This wasn't a big deal though because I could reuse the hardware on my old mats for the new mats. They snap apart with some wedging from a flat-head screwdriver. To nit, some of the hardware doesn't snap flush to the floorboards like my old ones did. It also looked like the front mats had been used before and then returned. I could tell because the front mats already had their retaining hardware installed and there were smudges and indentations (where there shouldn't have been) from where someone probably tried these mats and it didn't work out. In the end, I'm fine with it. I'm just happy I was able to find them. What I really wonder is how long these mats will last. They are rubber and were manufactured circa 2001. I wonder where they had been sitting all these years besides ECS' warehouse! All in all, I was pleased with my shopping experience with ECS and would order from them again. read more

Received the replacement rotors. They were drop shipped from Centric. Inspected the rotors, appears to be correct. ECS handled the matter with much efficiency. I am very satisfied with the outcome. I believe that parts are only as good as the service, and ECS kept their promise. Thank you. read more

2 stars is generous based on other reviews. Their website is easily navigable and the online ordering process is smooth. They have all the distinguishing features of a well organized business, but their shipping process is troubled. I placed an order on 8/15. One part was in stock, the other part's availability was "usually ships in 1-3 days". So I placed my order hoping for the parts to arrive by Friday 8/21 (judging from other parts companies I have ordered from recently; also their warehouse is only 318 drive miles from me) I check the tracking status on their website every day and it reads "received". Meaning that the order has not even been processed or picked yet. I called customer service on 8/25 to see what the delay was. They assured me that the order was set to ship out on 8/26 without giving an explanation to why it is delayed. I asked for the order to be expedited because I need the parts for a repair ASAP. The representative I was speaking with said they would expedite it. The tracking status has not changed yet on 8/27; 9 days after the projected shipping date. ECS Tuning - I wanted to give you the benefit of the doubt, but after reading customer reviews, I don't feel it is deserved. It is not good business practice to provide empty promises. Find a better system to provide realistic shipping times. Honesty builds lasting relationships. Yes, I did see the generic COVID statement at the top of your webpage that buys you an additional 1-3 days on shipping times. Some of us are trying to be understanding, but the adaptation phase has long been passed. FYI, I have placed orders with your competitors BEFORE AND AFTER ordering from you. ALL of them have been shipped on time. ALL of them arrive on time. read more

Bought the parts because they were cheaper than the dealership. They didn't arrive when they were supposed to ended up having to get a rental for the week and ended up paying more that the dealer. Don't order from here buy from your nearest dealership the parts will be cheaper and you will save yourself a headache. I raised it up to the 3 stars because the parts are amazing just make sure you order ahead of time read more

2022: Recently have ordered from OEM parts ECS without problems. My mechanic told me VAICO parts have problems. So I avoid them and order mostly OEM parts. No problems with OEM parts, so far. 2019: VAICO Valve Cover Complete assembly with gaskets & hardware. Placed on my BMW engine, very tight fit. However could not tighten all bolts. 9 of the 24 bolts supplied with cover were defective. Torx head on these bolts were malformed. Other bolts were fine. Had to removed cover, removed defective bolts with rubber hammer and replace with good bolts. Also stock cover had brass inserts for flange machine bolts. This cover just had holes in plastic, had to purchase self tapping bolts to install flange. Once installed, it worked fine. Would not buy again. Shipped part box said "Made in China", no quality control, you might get a good one or a bad one like me. ECS stonewalled requests for adjustment, and would not post this review. read more

Great selection of items but nothing goes out on time no matter how much you upgrade your shipping. Paid $35 extra for 2 day shipping and it's now arriving in 5 days, 0 priority given to upgraded shipping orders and completely unapologetic. Thanks for absolutely nothing guys, you're amazing at taking money and failing to deliver on time. I've had non-priority free shipping items that were backordered go out well before items that were in stock with upgraded shipping requested. How, how do you even do that? read more

I am disappointed to leave this review because I so want to love ECS Tuning, but I can no longer recommend this company to anyone. I have ordered several times from them for my Porsche 911 and Mercedes S600. I love their prices on some items (and on others they may not be too competitive), but I always appreciated them as an option for me to compare against Pelican Parts, FCP Euro, AutohausAZ, and many others. The last year or so, I have noticed that they no longer care about shipping items quickly and as promised. More than that, their order support now comes off as being cold, careless and make empty promises (unfortunately, this is among one of the first signs of a failing company). The last order I made with them a week ago promised to ship the same day. The website stated it is in stock and ready to ship. But It didn't ship. I waited 4 days, and it still didn't ship. I called support and they gave me a line that it is in their cue and will ship after the weekend, on Monday. They lied.... I called on Tuesday and they said the same thing and it will ship in 24 to 48 hours....fool me once. I canceled the order. As I have said, I have enjoyed their low prices and good service before, but this is the 3rd order that was not shipped as promised. When you work on cars, it's unacceptable because technically we only have the weekends to work with. My hope is that they return back to what they were, but for now...I have to remember to refrain from ordering there again. I have lost 2 weeks that I will never get back. read more

If I could give this place negative stars I would. We've ordered from these guys for years for many of our VWs. They used to be prompt and accurate with ordering and good customer service. None of that is true anymore. Now, it can take weeks or more to get to items ordered. If you do get your order, it's not likely to have all the stuff in it. When you call to try to work it out, they more or less call you a liar. We submitted photos of the completely trashed shipping box that wasn't even big enough to hold the items ordered plus the manifest, label, and the parts. Was still given sh1t about it. Then told they would ship the missing items. That was weeks ago. Weeks later, it's now listed as back order. And of course, the car in question is NOT drivable. So for 2 months, plus however long it takes to get the back ordered stuff we wait.... We will be calling to get a refund, but after reading that other people aren't successful in that department, I'm skeptical. Will update to see if they can redeem themselves. read more

Stay away! Poor quality products and poor customer service. I used to be a tried and true ECS customer until this last incident when they sent out poor quality front wave rotors (my second set purchased- first set was a dream, second set was defective) with reversed left side hat clips..second set defective from the start. When I finally diagnosed the ongoing clicking while breaking and returned them ECS tried to covered up the poor quality by saying they never received them. Funny thing is FedEx confirmed to me that they had delivered a 32.5 lb box to ECS. ECS customer service supervisor, Patrick claims they never received it. I'm sure the resold them like previously reported by another customer and didn't want to refund the poor quality product! STAY AWAY FROM ECS! THEIR PRODUCT QUALITY, CUSTOMER SERVICE, AND TRUSTWORTHINESS AS A COMPANY IS NOT WORTH YOUR MONEY AND TIME! Spend your money with another company! read more

Thief Do not buy in this company I ordered some parts for my car. Not all were received. They refused to refund me for the part that was out of stock so i did a charge back with my bank. The claim was closed as ECS lied stating i had received all parts. I have tried since march to resolve this. The part was rod berrings totaling $624. They said that the claim still shows opened on there end so they could not refund me. I have provided proof from the bank that there was no claim open as they asked and also had my bank call them directly to advise no claim was open. They continue to say that its open on there end even though i provided proof and they refuse to refund me. Normally claims are resolved within 30 days and i have been fighting this since march 2022. I attempeted to do another charheback for the amount and again denied from ECS. They stole my money and this is fraud. I never received the parts and now they refuse to refund me and continue to lie when i have provided proof. They owe me $624. They are thieves. I spoke with Patrick, Tiffany and Amanda Hartline. All have refused to help and get this resolved. They make you run around to get proof and then say they cant do nothing for you. Excuses constantly made and no resolution. read more

I have an Audi RS7 that needed a new brake caliper. On June 16, I ordered the $960 caliper from ECS and was excited about the initial claim of shipping in 5 days for this part, I selected 1 day delivery in the hopes of getting the part in 6 days. Immediately after I placed the order, the shipping date changed to 9 days out, with 1 day delivery this means I would wait 10 days for the part, I was ok with this. I patiently waited 10 days and called to enquire the status (after it didn't even change to "shipped" online) only to have a rep tell me the caliper wasn't even ordered/wasn't on its way from the supplier. 10 days wasted with my car up on a lift. I cancelled my order. (Order #976-316-603) read more

Absolutely terrible service. I've been ordering parts from them for several years now. And every time delivery was delayed by a couple of days. But it was fine since I was not in a rush. But my most recent experience with them is absolutely horrendous. At the beginning of July, I ordered a pair of wheel spacers from them. The part was back-ordered, and estimated delivery date was Aug 6. Fine, I was prepared to wait a month. Last week I checked the status on their website and it was "Picked" - which in their language means it's ready for shipping. However, when I checked it again this morning, they told me that my order wouldn't be available until Sep 3. No explanation or apologies. It's a shame that they now own Turner Motorsport as I was planning to buy a bunch of their products for my M4. But I am not going to spend more money with ECS Tuning . read more

ECS Tuning - Very "responsive" customer service - Auto Parts & Supplies Near Me - Wadsworth, Ohio

ABSOLUTLY HORRENDOUS SHIPPING PROCESS. Please read all of the negative reviews on this site. They're 100% accurate. I placed an order without checking the reviews - huge mistake. Product was ordered on Monday 8/6 for Wednesday 8/8 delivery. Parts didn't arrive. Thursday (8/9) morning I received an email indicating that the shipment had just been packaged and was ready for pick-up from their warehouse. I called customer service, waited an extremely long time, received an apology and was told the shipping fee would be refunded. 24 hours later, no email and no credit. Just ran the UPS tracker, the package is now due to arrive on Thursday 7/16. In the meantime the car is disassembled in the shop, taking up valuable space, while we wait for brake lines and pads that I could have picked-up locally. Customer service support is horrible. Super long wait times, because they are consistently terrible at shipping product. read more

Ordered a part for an older Mercedes, the 'computer' said it would work. Received it , googled to verify, learned it would not work on my car. Never opened the package. Took over a month of communication, never got any satisfaction. Had to return at my own expense. So out shipping both directions. I don't recommend dealing with this company. read more

Many of the forums I am on advised against ECS Tuning & almost stopped me from purchasing here. I am 110% glad I followed through with my purchases. From start to finish, I received excellent customer service. Because S&B Intakes are backordered, one of my other items was going to be significantly delayed. I reached out & had this issue resolved within minutes. ECS shipped what I needed separately to avoid holding my order up. The prices are definitely competitive. A big shoutout to Deven L who was knowledge and patient with my million questions & Sydney for adjusting my packages to avoid delays. read more

More expensive than others, but do sometimes have ECS kits put together than have what you need for a job, but again costly... The Returns process, refunds and RMAs process is abysmal!! They are slow answering the phone and getting back to you. Be prepared for 15-20min hold time!!! read more

STAY AWAY! For all future and existing customers be warned that ECS was once a creditable and reliable provider of VW and Audi parts...THAT IS NO LONGER THE CASE! Stay Away and be Forewarned that ECS is a company that will not stand behind its products and processes! Customer service has taken a serious downturn...ECS is very untrustworthy to say the least! I returned a defective product through the company's RMA process and ECS, specifically Patrick (extension #1184) a customer service supervisor claims they did not receive the package. Interestingly enough, FedEx has confirmed verbally that a 32.5 lb package was shipped and received by ECS. FedEx would not provide me with a copy of the receipt of the shipment because I was not the customer, ECS is the customer! Interestingly enough when I approached ECS they claim the return never arrived! ECS could easily pull the shipping data and conduct a trace of the shipping themselves...but instead, ECS puts the burden on the customer to attempt to pull the shipping data knowing full well that FedEx will only release that information to ECS and not its customer! As a former 17-year customer, I advise all potential and existing customers to "STAY AWAY" from ECS tuning! I will no longer do business with a company that will cheat its long standing customers! read more

Pay attention to what you're ordering. Not everything is from their warehouse, and you will have to pay shipping on it. (had to pay $18 to ship a $2 gasket. I could have gotten and OEM gasket for the cost of shipping) Also, be aware of the expected ship dates. They will bundle a bunch of items, in my case 32 (most of which were necessary engine components I was waiting on to get an engine back together) items were held up because of ONE ITEM! ALWAYS MAKE SURE EVERYTHING IS THERE! The first issue I experienced was when they failed to put piston rings, and an oil level sensor o-ring into an order that shipped. The original order for the items was placed on 04/30/2020 and shipped 05/05/2020. I received the items on 05/07/2020 but didn't have a chance to open it until 05/11/2020. Because the order had 30+ items in it I decided to make sure everything was accounted for. I message them the next day and they said they would ship the items asap. And ASAP it was! The items were sent out 05/12/2020 and I received the items 05/13/2020! This interaction was very smooth and I was very pleased, even though they forgot the items. I have also messaged them via their quick live chat (super useful and smooth to use) to add, remove, and change items in orders. Their customer service has always been A1! This next incident must have been a fluke, but it was pretty major. I purchased the order on 05/05/2020, and the expected ship date was 05/15/2020. I did not pay attention and did not notice the expected ship date until four days later on the 9th. I contacted them via live support chat, and they said they are waiting on a timing belt tensioner for the timing kit. I requested that they split the order and get the items out the next day, because I do not need the timing components right away. Cut to 05/18/2020 STILL NO PACKAGE (did I mention this order has major components I'm waiting on to get my engine back together?). Contact support again asking what the heck? Not only did they not split the order and ship it on the 10th, they didn't even get it shipped on the expected date! Their response: "We are waiting on the rod bearings", the same rod bearings their system says are DIRECT SHIP, meaning they ship directly to me from whatever company has them. They were originally waiting on a timing belt tensioner, as stated before. So now the items will not ship until tomorrow 05/18/2020, 4 days after the expected ship date, and 14 days after the order date, meaning I will not receive the items until about 16 days after the order date! They didn't offer faster shipping, or anything. All they said was "Be safe out there, have a nice day". I've spent about $4,259.43 on parts from them in the past year alone. I am a very loyal customer, and very rarely go to other companies for parts. While this whole ordeal is not going to make me go somewhere else completely, it certainly is a large nail in the proverbial coffin. UPDATE! 05/19/2020 The order was supposed to ship today. I received an email at 8 PM 05/18/2020 stating that the order has been delayed. The order is now expected to ship 05/20/2020. I messaged the company and asked why my shipment is being delayed. They stated that some bolts they grabbed from the shelf had thread damage and they ordered new ones... Bolts for an order I placed 13 days prior. This really sounds like a heap of BS. Yet another large nail! read more

I buy from these guys regularly good service decent prices even for imported autos like my Audi yesterday I received a package from them and after opening it I found a damaged box inside but the contents were unhurt This was not a shipping problem as the main box was totally undamaged so that means whoever packed the box was a bit rough bad packer! good ECS! read more

See all

Recently purchased an item from ECS Tuning. I thought I supposely purchased as a new item but instead I received a used return item (with a Return Merchantdis Authorization form filled by another customer who returned it) inside the package. ECS sold me a used return item as a new item. This is fraud business practice to me. Bought many parts from them over the years but they've lost me as their cutomer over this $85 purchase. read more

Your location If I could give negative stars I would! Customer service absolutely SUCKS and their management team, Amanda Hartline (customer service manager), and Erin Richmond (customer service supervisor), are no help at all, and have no business being in the positions they are in! I had the worst experience with this company! I ordered a cup kit and a kit that says it includes EVERYTHING to intstall it. After realizing i didn't have EVERYTHING to instal it i contacted customer suport. Their representative told me that i needed $600 more to install the cup kit. Well, the EVERYTHING kit doesn't even work with the cup kit they sold me. I politely asked to speak with a supervisor (yes, frustrated) but, never once did I yell or curse as Amanda Hartline puts it..... *Calls are recorded Amanda, why you lying, always F'n lying Amanda?!?!?! Never once was I ever given an apology for their mistakes or actions, instead I was laughed at and disregarded. I ended up taking the cup kit and EVERYTHING kit to a local shop, and they said ECS sent me the wrong parts (go figure) and to purchase the right parts would cost $170, compared to ECS's quote of $600, WHAT A JOKE! This company which also owns Turner, and Pelican absolutely SUCKS with not only their lack of knowledge, mis-representation, customer service, and overall managerial experience. If anyone else is having issues with this company, I suggest making a formal complaint with the Attorney General 1-800-282-0515. Do your research before buying anything from this company, see for yourself. I'm not the only one with these issues, Amanda Hartline! read more

I have purchased parts from ECS for over twenty years without any major problems. When I did have an issue, they did not hesitate in granting me a return authorization and refunded me the cost of part within a single business day. I have also purchased many items from Deutsche AutoParts and German Auto Parts (GAP) and found them to good as well. I don't like FCP European Auto Parts parts website, finding it difficult to set filters and the like. Often frustrated scrolling through pages of noise to get to what I am looking for. I'll stick with ECS. read more

been purchasing items for several years, each and every time i cringe hoping that there won't be any issues. So when there is something wrong like the wrong part sent, no part sent, lost in transit item, faulty/defective part, its a complete nightmare. Customer service here is ran by people without minds or common sense. A complete nightmare of a time. This company would strive if customer service was on point.. but its not and doesn't look like its going to be anytime soon. I will simply avoid this place and order from their competitor with lifetime warranty..so what its a few bucks more for lifetime! (currently waiting on this customer rep to help fix for a wrong item that was sent overnight, yeah taking almost 30mins and it isn't going well) read more

Beware! Initially purchase was on 1/20/2022 for two items(E break handle and antenna cover) totaling $153.67 for my GTI. The items they were not shipped until 3/18. This fact is important. Here's what was wrong with the items: -The radio antenna cap was missized leaving a 3/8" gap between the antenna cap and the roof. After one good wind storm or a car wash the cap would have been ripped off. -The two pieces of the E-break handle were obviously mismatched from when they were originally machined. When installed the tolerance mismatch caused the break release button to be stuck in the pushed-in state and would not pop back out without uninstalling the entire handle. I reached back out to ECS for a return of the antenna cap and replacement for the E break handle. The gentleman that I talked to online took care of everything easily and I sent everything back that same day, 3/26. A week later, I got a email saying my return had been processed, but I never got a new shipment number. I gave it another week and reached out to see what was going on. The lady on the online chat told me that the entire returned had been marked for store credit which was not what the guy told me would be done. She then initiated the the replacement instead of a return on the E break. Heres where things go from bad to worse. Because of the months difference between placing and shipping the order the price of the handle has increased by $30. When they took out the credit from my account for the handle they took the current days price ($108) not what I originally paid ($82) which means I'm out a extra $30 because their returns team screwed up my return type. On top of that, the lady I was talking to online disconnected the chat before I could clarify my concern. I don't mean to pull a Karen like move, but I've used the online chat feature with a lot of other businesses and the representative should never been the one to disconnect the online chat. That's a sign of either a returns team that doesn't give a rats a** about the customer or is way too overworked to care. I would call them by phone but their entire process is automated and requesting a representative doesn't work. I don't want to prescribe any malicious intent towards ECS but this whole debacle is making me question whether they sent me a defective product on purpose. By the time my shipment was sent the price increase had happened. Sending me a product they knew I would have to return with a incompetent returns team would give them that price difference. Even if its $30, that plus the other recent bad review on here has turned me off of buying anything from this company. read more

ESC Tuning is a terrible company to deal with. Their comission based sales people are untrained and only focused on the pay check not the customer satisfaction. If you get Austin as a sales person you will be riped off, and I can only think that all other sales people are the same. Do not use them.. read more

If it's listed as in stock they're not shipping from their location. It's all drop shipped from random locations spread out and there's no guess as to when you'll actually get your complete order. Don't bother paying for faster shipping, it doesn't make it any better. They can't package anything to save their life either. Plenty of better options to buy parts from that you shouldn't have to waste your time with ECS. I've given them more chances than I should have. read more

Order #: 526-520-078 I swear I am at my wits end with ECS. I have ordered may things from them in the past, however this recent order has been an absolute nightmare. From them continually lying to me if the product is actually in stock or they have to order it from their outside vendor and its not truly "in stock". The most recent problem is them trying to locate their product they assured me was "in stock" and ready to ship the same day. It has been weeks and the estimated ship date keeps going up an up. The item is already "picked" which means it is ready to be shipped and stock is on hand. I have called twice daily for the past week and keep getting the run around on when this will ship. I have even had them call the warehouse manager directly and he assured me it would ship it today. Already a week late from the promised ship date. AND do you think it shipped. NOPE! This company is a bunch a liars and no one has a bloody clue what is going on and their shipping is SLOW, if they can even get the item shipped at all. I have many friends in the car industry and I am advising them ALL to STAY FAR AWAY from this company. Completely dishonest and disorganized. IF ECS IS READING THIS, CAN YOU SHIP MY PRODUCT!? OH WAIT...NO YOU CAN'T! STOP LYING TO ME! read more

Won their sweepstakes after playing for a long time, my credit doesnt show up in my account.

I purchased 3 items from their website for my Mercedes AMG as the website alleged that proper fit. When I received the items, none of the items fit. I sent the all 3 items back and they allege I only sent one. I mean, they ALL don't fit. No mind you, the original order took over 2 months to fulfill. I would stay away from this company. First they mislead, now they are lying. read more

Great company, knowledgeable people, quality parts. Good services and easy to understand web page. Great help when DYS projects. Thanks ECS, you rock ... read more

See all