1 STAR -- $28,000 IN PROPERTY DAMAGE FOLLOWING A PEST-CONTROL VISIT On February 13, 2026, an EcoSmart Pest Solutions technician performed pest-control services at my condominium. During the visit, my refrigerator was moved, and the refrigerator water line was damaged. Water then flooded my condo, with approximately two inches entering the home. The incident caused extensive damage and required professional water extraction, mold remediation, and major restoration work. The total remediation and restoration cost was approximately $28,000. What was especially disappointing was the company's response afterward. Initially, EcoSmart acknowledged responsibility for what happened, but later changed its position and denied responsibility. Despite the seriousness of the damage, the company did not provide its insurance information and refused to cover any of the resulting property damage. I had also paid approximately $500 for a year of pest-control services. After this incident, I no longer felt comfortable allowing the company's technicians into my home. However, EcoSmart refused to reimburse me for the unused services I had already paid for. I understand that accidents can happen. However, how a company responds when something goes wrong matters greatly. In my experience, EcoSmart was difficult and frustrating to deal with, and I felt that the company did not take appropriate responsibility for the consequences of the incident. A routine pest-control appointment resulted in approximately $28,000 in property damage and months of frustration trying to resolve the matter. Based on my experience, I would not recommend EcoSmart Pest Solutions. read more

It took two yucky bugs (one was over our bed) sleeping comfortably like us for me to say "get thee away roachmaster!" I called EcoSmart cause like everyone said on here, they got great reviews and you don't want to mess with a pest control company who don't know their stuff! Mike D came over, gave us an encyclopedia knowledge of roaches and ants - hey the more you know! We discussed pricing options and got a great deal! The next day we got two Mikes and they used their eco friendly pesticide power to get rid of the bugs, their mommas and their cousins too!! Both guys were so personable (got some great restaurant and furniture references) and made us feel more comfortable of not worrying about these pests trying to get in from the Florida streets! Thank you guys again and yes please use them! You may graduate with a Masters of Entomology messing with these guys!!!! read more

I can't say enough great things about EcoSmart Pest Solutions. I get services both inside my home and outside as well. The technicians are always professional, courteous and very respectful of my property. I really appreciated the call I received the day after my first service to make sure I was satisfied with their service and to ask if I had any questions. They really care about their customers and that is why I chose them after a business associate highly recommended them. Their services are also very fairly priced for all they do. I couldn't be happier! read more

I've used EcoSmart since moving into my townhome. EcoSmart has serviced my home with positive results, consistently. Since working with EcoSmart, I have not encountered issues with any bugs. With these results, I see no need to change and will continue to maintain EcoSmart as my pest solution provider. read more

Steve and team are extremely professional, reliable and communicative. We've used them for almost 2 years now and we highly recommend them. They are pet friendly which is priority for us as well. They provide service inside and outside our home and the results are excellent. Steve and team consistently go above and beyond. read more

Called and they were out the next day. One treatment on a piece of furniture that had been in storage and got infested. One treatment and the job was done. They came back in two weeks to reinspect. Highly recommend. read more

I am only pleased at the service from inside my house. They did do the outside services but honestly didn't help. The services were as I was not home the last time. They never showed up for payment for almost 3 months. They are not professional with customers accounts. But they are okay with the eating to send payment to collection. How can you say your coming and then not show up and then threaten me. This is my last time using this company. I personally felt I'd give them a chance since my neighbors used them but never again.. 2 stars for the unprofessional and threatening to never showing up. I had to demand to have them show up. Srriously Edit: I am pleased but the review is based on my experience professionally. Payment was not an option for online. It was informed to me that it'd be picked up. Please let's clarify and end this. Thank you for your service but this miscommunication caused an upsetting situation. read more

I called EcoSmart Pest Solutions for an assessment. They promptly set us up and Steve came over to check out our home. He diagnosed and gave us several options (very reasonable). Steve was awesome! Very knowledgeable, professional and courteous. JT Forman was our tech. He was here promptly as scheduled. This young gentleman was terrific! He answered any questions, and did his job exceptionally!! Give this company and their employees well deserved praise! Thanks Steve and JT! Thanks EcoSmart! read more

The team that supported us was great. They were reliable and responsive. I gave them four stars rather than five because whatever they were using to control insects and spiders simply wasn't enough. Each visit I told them about it and they would do extra but we still consistently had spiders, Roaches, and other insects. We just have to try something else. read more

I've used this company for a year now and we even moved to a new home. I've dealt with Steve on the phone. He is totally professional and patient. I even called on a weekend thinking I could just leave a message but Steve answered the phone. I was shocked and felt horrible for intruding on his weekend. He was so nice about it. His crews that come out are fantastic and answer all questions and I'm so impressed over their knowledge! The price is really reasonable too! read more

Before EcoSmart Pest Solutions, bugs were always an issue. Now that we started using their services, the bugs are nowhere to be found! The customer service is excellent and Steve is very professional. Highly recommended. Five Stars! read more

Funny how you forgot that you were talking smack because I didn't agree with your paid discount called me names said my wife called me names when you talked to her. Why would i pay for a preventative pest control? I had ants I wanted then gone. Maybe you shouldn't have fine print in your ads. I didn't get a refund from Groupon. Maybe you shouldn't call people names if they don't agree with you. Very unprofessional read more

Excellent service. Prompt response time and thorough. We use them as a preventive and have never had any infestations. (Something this former northeast family worried about when relocating to Florida)! read more

We have had our property and home serviced for over a year with Ecosmart Pest Solutions. We had a really bad ant infestation in our home and Steve was out here that day and solved the issue. Very professional and calls are always returned promptly. Any issues we have, he comes back in between services without extra charges. Highly recommend this company. read more

I would definitely recommend Eco Smart Pest Control they are very Professional and know what they're doing best customer service ever I call for service they always come out the next day thank you Steve my technician at Eco-Smart. read more

Compared to the other pest control companies Ecosmart is by far the best pest control company I have had ... we had ants all in my house and I researched good companies and gave this one a shot and I am sooo glad I chose ecosmart because both Steve and michael described what species of ant I had and they showed me how they live and where they thrive and within 2 weeks they got rid of all the terrible ants in my house. Ecosmart also set me up with the once a year plan they discuss and it's been 3 months with NO problems and they have excellent customer service read more

I used Ecosmart Pest Solutions to take care of mosquitoes, fleas and any other annoying insects in the lawn at my daughter's house in Clearwater. They came on-time and were pleasant and professional. The two gentlemen that came were from the Tyndale Drive, Brandon location I believe. They were thorough, efficient, and gave me a detailed explanation of everything they were doing. I will be using them now on a quarterly basis for both the house and the yard. read more

Excellent pest control and outstanding customer service!! I found EcoSmart Pest Solutions through Groupon and communicated with Steve through his website and via email. He was attentive and honest up front and that meant the world to me. I had a recurring ant problem that got worse when it rained. I bought the Groupon in good faith and hoped for the best. Well, I got it! Steve called me beforehand and arrived on time on for my appointment. He was very accommodating and explained everything up front. He was extremely friendly and not pushy at all (which I have experienced with other pest control companies in the past). He readily accepted my Groupon and took care of the interior and exterior of my home. It's been a month since my service and I have not had one stinking bug in my house, even after Hurricane Hermine passing through! Mind you, I have a conservation lot/swamp in my backyard and normally find a random roach in the house after a hard rain. NOTHING so far. The reason this business is EcoSmart is because they load the pesticide into the electrical outlets in your home so your pets and living areas are safe. He also sprayed around the house outside to keep the buggies out and I will honestly say, it works. No bugs at all. It doesn't get any better than this! I will DEFINITELY continue to use EcoSmart as my pest control company. Steve is the real deal. Great guy who runs an excellent business. I'd happily refer anyone to this business. read more

Steve is the absolute best. He spends the time being incredibly thorough making sure to use the most safe and environmentally friendly products available. This was so important to us as we have a dog and want to make sure none of us are exposed to harmful chemicals . Steve explained to me exactly what he was doing and why he was doing it, so we really knew the job was done right. The yearly price was very reasonable. I couldn't recommend this company more. read more

This company has been great to work with. We had a pest problem. They came out and sprayed and the following day we barely saw any more pests. Ryan has been great at communicating and letting us know what is going on with our follow up visits. Will definitely use for all of our pest control needs and would recommend to anyone. read more

I would recommend EcoSmart to anyone! Steve was genuine and fair and did a great job inside and outside my home. He went above and beyond! As well as his products being safe for our dogs which is a huge plus. Thanks again EcoSmart. read more

I had an appointment twice never showed or call me ....I came early in the day waited for them twice....

I met Steve almost 5 years ago. A average ROUTINE drive home from work changed my life foreverrrrrrrrr! the Germany roaches had took over my house and I money didn't grow on trees back then Heck now either lol. I could not take another "I CAN KILL THE ROACHES AND GET THE JOB DONE ONLY TO HAVE THEM FEED THEM AND COME BACK TYPE OF BUSINESS.. So very discouraged and lost for hope .. I was at a stop light an looked over and a little sign was in the ground so i called and the guy (receptionist) says Steve does a great job i had him do my house and that was 5 years ago.. Im like "yeah right How does he stay in business if that the case" long story short I called and set my appointment because I had tried all Terminix etc... What did I have to lose!?? Steve came over to my house and sat down and he was amazing!!!!!! He knew his Roaches and bugs .. he knew about bugs I never even seen .. HE also identified A raccoon problem .. he walked me step by step of what to do and what was going to happen . I promised you everything he told me happen.. I now live still in the same place and been Roach FREE for almost 5 years.. I have sent he to Co-workers houses and family members and all have the same outcome as me .. I am thankful that her was Honest and the Product really works .. HE IS MY BUG MAN (THAT WHAT I CALL HIM).. AND I LOVE HIM HONESTLY AND HIS VOICE !.. I can sleep at night and cook ! read more

Be aware. I had bought a purchase thru Groupons, called them to make an appointment. They did not show up. Called them again and made another appointment and never show up. Got to contact credit card to get the money back. read more

DO NOT USE THIS COMPANY!!! I had a horrible experience with this business. I've never had an issue at my house in the past with bugs but noticed a problem a week or so ago which was the reason I tried out EcoSmart. Before purchasing the groupon, I contacted this company and spoke directly with the owner. He advised that I would be able to recieve a full service to take care of my roach issue stating they would "honor the groupon". The rep that came out didnt treat my home properly. A few days later I noticed that there were a couple live roaches in the kitchen even after he dropped "traps" to treat this problem. The rep said while he was at my home that if I have any more issues to call him and he would come back out to treat the area at no charge. After still having problems, I called the company back and the owner said they would not assist me. I'm very dissatisfied with this company. They were extremely unprofessional and misleading throughout the entire process. read more