Had used them before for a wasp nest issue, this year same issue same nest location under my concrete deck stairs. Had to wait a few days which was understandable since it was wasp high season, and of course, the day of, it was raining and were unable to use the Drione insecticide Dust, so they applied some spray as best they could. Still had wasps a few days later so they came back in a timely manner and were able to this time do the dusting and that did the trick. Happy with their service, only charged once for service even though they had to do a come back, and their pricing is the best compared to many other exterminators that I researched on the internet. I would recommend them if you need wasps eradicated. read more

Hmmm, just got passed on the right hand side by a Ecopest truck, #027, illegally as the light turned red. He cut in front of us from an ending right-hand turn lane, and then flipped us the bird. Caught up with him at the light, told him we'd called to complain. "That's cool", he said. Nice staff. Quality for sure. We'll see if anyone calls us back. In the meantime, if you're in Edmonton and truck 027 shows up, young white man, with medium length brown hair and a broad nose, send him packing. Lots of people looking for work right now. No need to hire a clown. read more

Called for bee removal and the lady told me they can't remove bees as they are a protected species. I'd have to call a beekeeper. I asked if she knew of any or had someone she could recommend and she said no. Sort of misleading how their website says "bee removal specialists." read more

Alright, they do a decent job. Some technicians are great and some will lie about doing damages to your products. Customer service is horrible, maybe it was the individual I was dealing with I don't know but she proclaimed she was the owner yet she wasn't even the CEO. I will be honest I was heated with the individual due to a lying technician and losing over $600.00 and the yelling in my ear. Not even a single, "I am sorry that you are going through this but unfortunately this will be now going through so and so." It was more like, I'm not getting sucked into this and etc." Also, to the girl that was just as rude, there was and is broken glass on my stand. read more

I would strongly advise against using this company. I called them on Monday to book a service, they said due to being short staffed they could not send anyone out until Friday afternoon. After waiting all week for the appointment, no one should up on Friday. No one called to let me know they weren't coming either. When I called to inquire, the staff person simply said the technician had called in sick. Out of luck. Oh well. A week is a long time to wait when you have mice in the house. Now I have to wait until Monday or Tuesday before someone from another company can come out. Ridiculous! read more

Listen, no one ever wants to rate a pest company. Ever. Unfortunately, I've been in a position that allows me to provide a glowing review. In 2013, we unfortunately brought a couple hitchhikers home from vacation. Bed Bugs. Yup, it happens. And it doesn't matter where you stay, all that matters was who was in that room before you. We got back from a one week road trip to BC, where we stayed at two different hotels, and a Bed & Breakfast place. I remember when the day after I got home, I went out for my BF's bridal shower/staggette. I got home at night, and my neck and shoulders were so itchy. I looked in the mirror and saw red bumps, and half asleep I said to myself "wow, I must've used A LOT of hairspray". I thought it was just a sensitive skin reaction. Well, that same night, my boyfriend who had already went back to work messaged me that he had bites. When I read that in the morning, I FFFFFFREAKED!!!! I instantly knew... bed bugs. Well, not instantly, but a quick google that shows the trademark 3 bites in a row confirmed my suspicions. This was Saturday morning. I immediately called everywhere and every place was closed. I left a practically crying voicemail for Ecopest. I could not sleep. Since I had to wait until Monday for a dog to come, I set up my own "detection". I read online that you HAVE to sleep in your bed. If you move and go sleep on a couch, the bed bugs can detect your body heat and they will find you, and infest another piece of furniture. So anyways, I decided I was going to get double sided tape and tape the entire perimeter of the top of my bed lol. I thought that would prevent them from cross and biting me. Well, I woke up Sunday morning and there was as big black spot (like a ink splat) on the double sided tape. So the bed bug made it across the tape, bit me, and got somewhat stuck on it's way back to it's hiding spot. Gross. I slept on the couch Sunday night. LOL... and I put double sided tape along the doorway to my bedroom. No way was I ever sleeping in that bed again. Ecopest called me Monday morning and booked the dog for Tuesday. At the same time, I booked the spraying because I knew I had bed bugs. The dog came, confirmed we had a very small amount of bugs (apparently less than 3). And because we lived in a condo, I had to knock on all my neighbours doors and tell them they also had to get an inspection. Luckily, there was no spreading. We were told by Ecopest how to prepare for the spraying. This the fun part. We had to wash all our clothing, and dry on HIGH HEAT. I said bye to quite a few clothes that didn't survive high heat. Then we place them in a garbage bag and pile in the centre of a room. I had about 7 costco size garbage bags full. I left the clothes hanging in my closet because I figured they were safe... off the ground. So it was just the dressers, the bedding, and stuff that was on the floor. Then you have to pull all your furniture away from the walls. This was fun doing by myself. Boyfriend out of town working, and no way would I ask a friend to come help and possibly take a hitchhiker home. The spray technician pops out your baseboard too, so they can spray behind. I also had my mattress taken away, even though you can technically keep it in a cover for a year. And again, no way was I going to ask someone to hep me with it. I have plenty of family with trucks... but I paid a junk removal company to come take it away. $150. Ouch. So come treatment day, you have to stay out of your place for several hours, I can't remember the exact period. I believe the praying was on Wednesday, so I stayed at a hotel for two nights. When I came back, I got everything all organized again, but I was paranoid. Super paranoid. I can't remember whether I thought I had a new bite, or I thought I saw something, but I called Ecopest about my concern. They were very nice, and understanding, and sent the technician out again, who confirmed I was just a crazy paranoid LOL. Who can blame me though? They way Ecopest handled that though was wonderful. They have a guarantee, and it's an expensive service, so it's comforting that they guarantee their work. It's been two years, and it's safe to say they took care of my problem. I slept on an air mattress for one month just to make sure the bugs were gone before I bought a new mattress. This was a very expensive process... so educate yourself on how to check for bed bugs when travelling. Since then, I've come across bed bugs one other time when I was down in Florida. And this was an immaculately clean place. Take time to learn about these things, because not only are bed bugs a costly experience, your home will be turned upside down, and you're the one that has to turn it upside down. But 5 stars for Ecopest for being so quick, professional, and delivering results! And if you're in the same unfortunate position I was in, please use Ecopest. read more

I requested they come out to get rid of the moles in my front lawn, they came out the first time (late) and could not do anything because it started to rain. He said he would be back on Saturday mid morning (arrived 1:30), and proceeded to shoot poison into their tunnels. About an hour later informed me by phone that he was done. I took a walk about 3 hours later and found new hills in a few locations, by the following morning they were at all locations he treated. He came back a few days later and retreated the mounds, once again same day new mounds reappeared. Called their office and was informed that a supervisor would call me back. NEVER HAPPENED, been waiting 2 weeks. $360.00 out of pocket and still a have a mumble of moles. Maybe they know how to get rid of wasps, mice, ants or other indoor problems but not a clue when it comes to moles !!!!!! read more

I was rammed by a Ecopest driver who purposely drove backwards into my car when I was stopped after I tapped the horn to let him know I was behind him. My bumper and grill were damaged and he accused me of hitting him. Ecopest and the driver are pretending the driver didn't hit me because there were no witnesses because my wife who was in the car at the time isn't considered a witness according to insurance companies. This company will not take responsiblity for anything they do wrong. My rating of this company is 0 which isn't offered for good reasons. read more

Had them come treat my home in Edmonton. Worst pest company on the planet, cant recognize the difference between different insects. No impact on the pest and after several treatments start to complain about the cleanliness of your home. Ridiculous! read more

Called for tree spraying July 19, 2018. I had 5 trees to spray for burrowing bugs, it cost me over $400. I called back the bugs are still there and still burrowing. There is no guarantee. I wish I had known that before, could have saved the money and put in a hole in the backyard. Now I have to spend more money to take these trees down. read more

they may have been decent in the past.... but nowadays I have no idea how they are still in business. Not very thorough, tons of inconsistencies and terrible at basic scheduling or ever being on time. Also damaged floors and baseboards. read more