We live in a nice, well-kept neighbourhood, but discovered a few days ago that a wasp nest had made its own home on the under-hang of my garage door. The size of a cabbage, it was very startling, though I later learned from family and friends not that uncommon?
I contacted a number of places last Friday for possible appointment times/dates and costs as we have out-of-town visitors coming this week. Of these, the two national / international companies could not specify a date at all this week; the first had very friendly customer service, the other was very so-so.
When I contacted Edmonton Exterminators (Gladys), not only was the service very friendly and informative, she indicated they could have a representative to remove the wasp nest (the earliest Monday afternoon and described the process). I also received a quote that was the most competitive (at the other end, the highest was EcoPest, and the customer service was simply terrible).
Today, the representative, Martin, arrived. Like the customer service on the telephone, he was very friendly (actually, humorous), very knowledgeable and personable/courteous. I asked if I could get his business card, as I will definitely recommend him and Edmonton Exterminators in the future. I hope I will not be in need of an exterminator again but if I am, I will be calling E/E, first. Hope this review helps you if you find yourself in the same situation!
Addendum: This company was also on call (leave a voice mail) on the weekend, whereas most of the others were closed on the weekend. And payment was easy, as they even gave the option of having the Invoice left in your mailbox (so you don't have to be there when they arrive to work) and then pay by telephone - via credit card). In a nutshell, they were pretty awesome! :D read more