Great location and nice size rooms. All our suites I believe. When we stay here, we usually just…read morepark our car and leave it the entire time. The restaurant is very good and servers are very friendly. Nice cozy place!

Such a charming and quaint inn. This reminded us of a boutique hotel in London with the short…read morehallways on each floor. The rooms were spacious, stylish, and immaculate. It was clear that they had been remodeled recently since all the crown molding was intact in our room. The view of the city was serene as we overlooked the historical houses and apartments of St. Joe. The staff member who checked us in, Andre was friendly and helpful. We look forward to staying again next year.

This hotel was very clean and the staff friendly. The room was spacious for our the people. The tv…read moredidn't allow streaming and the wifi was unstable sometimes. The breakfast options were simple and good for a continental breakfast (biscuits and country gravy, eggs, pork sausage and turkey sausage, boiled eggs, yogurt, pancakes, cereal, oatmeal, and warm pastries. Coffee was very good. There is no store in the express hotel but there is a restaurant in the same property that you buy and get food and alcohol beverages. The front desk associates were kind and helpful. The swimming pool was open and available for use. Love the patio area to get some fresh air flowing through the room.

After dining at the LakeHouse Restaurant & Bar, I went to the hotel lobby to finish some texts and…read moreemails on my phone. I showed the front desk staff my receipt from the restaurant to explain why I was there, but the lady at the front desk was incredibly rude. She interrupted me while I was talking with my kids on my phone and asked me to leave. Later, after the restaurant closed, I approached her again, showed her my receipt, and politely asked if I could finish my text in the lobby. She rudely asked me to leave again, this time in front of other guests. Her behaviour was unprofessional and made me feel unwelcome, even though I had spent money at the restaurant. I also noticed that her attitude seemed to make other guests uncomfortable, despite my efforts to be friendly. While the restaurant itself was decent, the hotel staff's treatment of me was unacceptable. I would not recommend using the hotel lobby unless you are a guest, as the staff clearly does not accommodate restaurant patrons.

I was in town alone to take photos of the majestic St Joseph ice covered light house. I wanted to…read morestay close as the weather and temperatures were frigid! I looked at the reviews for this place and they did not disappoint! Thank you for a very comfortable and warm stay! Irene at the front desk was very nice and friendly. I had bought myself a comfort pack and she brought it up to my room. My room was very clean and very comfortable. The in room amenities were great! Lots of charging ports and even built in trading lights in the head board of the bed. The bathroom very clean and well laid out. Lots of upgrades and much appreciated.

I've stayed at The Inn at Harbor Shores a few times when visiting family in the St. Joe area. The…read moremost recent time I stayed was this past weekend, when they had a Sunday Santa brunch on the second floor. I didn't eat at the brunch but I was babysitting and we went to see Santa and grabbed some complimentary hot chocolate. The Santa looked great and the hot chocolate was delicious! The hotel was decorated beautiful for the holiday and the staff was friendly, as always. I've enjoyed lunch and dinner at their restaurant, Plank's Tavern, and I've always enjoyed their outdoor tiki bar with a water view! They have nice, updated rooms, a cafe that opens early for espresso drinks, and their hot tub is awesome because it goes outside! It's fun to relax in the hot tub during a Michigan snowfall. My only complaints are that the elevator is incredibly slow and they only accept dogs in the condos, which are much more expensive to stay in for a night compared to the hotel rooms.

Pros: Friendly front desk, close to water and downtown. Good water pressure in shower. Reasonably…read moreclean. Cons: No closet or even a bar to hang clothes. No decor. Not even a mirror except in bathroom. Very generic tv and furnishings. Patches on wall, mismatched paint. Gaps around door. Noisy. Smells kind of funny. Appears they are still in the opening and remodeling phase, but don't think they are. Leaves a lot to be desired. Won't return even for the price.

Under new ownership after a long closure, and undergoing updating. The room was sparkling, air con…read morewas perfect, and the breakfast, tho modest, was good and kept well supplied. The pool and restaurant were closed for refurbishing. It's a short walk to the beach and the main street businesses, with restaurants and shops nearby. It was a good value compared to other hotels, but the price may go up with fully operating. Large ground level free parking lot. Recommended.

We had a enjoyable time at this hotel. We were traveling with our dog and needed to stay at a place…read morethat was friendly and accommodating. In addition, we wanted to use our credit card points so our selections for this weekend were slim but overall this checked all the boxes. What went well was that our room was quiet. There was 24/7 coffee/tea available in the lobby. the space to walk the dog was really nice as there were two locations on either side of the buildings. Additionally enjoyed the set up of the room and the amenities such as the body wash and the hand soap. There is some room for improvement at this location in regards to breakfast items. It was very continental and really didn't do the trick however we were able to enjoy bagels, toast, hard boiled egg and they did have a few varieties of fresh fruit. In particular, I wasn't really a fan of the pancake machine and the traditional waffle iron would be much more hardy and suitable. Overall, no major problems with our room however, the TV system is unique and sometimes it works, and sometimes it didn't often to look at Pluto versus even accessing the live channels as their entertainment system is kind of finicky. Additionally, the lotion dispenser in our room did not work, and I really wanted to try the lotion as I thought the fragrance for the body wash and hand Soap was very pleasant. Lastly, the workers at this hotel are just not very friendly. They're not rude. They're just not hospitable and that was evident from the front desk to the breakfast attendance to the maintenance person. They just were not very friendly or engaging at overall. If in this area again, I would stay at this hotel if the price point was right. overall it was a good value and close to St. Joseph while having the charm of Stevensville.

The tv didn't work well. There not much to do in the. area. We went out during the day but at…read morenight when we're trying to warm and fall asleep other tv the regular channels did not work. It's a great idea for people who have a Netflix account but we do not. The bed is greats the shower warm up nice and quick. The breakfast was good. The staff were friendly. The place was chosen by my husband company. We stayed here for the price. I do like this is close to a starbuck and Cracker Barrel.

Love all the parking. 15 minutes to downtown St. Joe and right down the street from other…read morerestaurants and stores. Room and lobby felt clean and updated. It was pretty quiet despite being next to the highway. Friendly staff.

I expect nothing but the best from the Hilton. However, I…read morehave been thoroughly disappointed on this visit. My reservation was a complete misrepresentation. In other words we were lied to on numerous details. I made a reservation 5 weeks in advance of arrival for a king room with sofa bed. This would accommodate My husband, myself and my 16 year old son. This was already less than what we really needed but we were told this was all that was available. My son could at least have the sofa bed. When we arrived, we were given a room with only a king bed and told that they took the sofa beds out some time ago. Huh? Then I was told by the front desk clerk and manager (with a heavy attitude of indifference & deference) that there was "nothing they could do that they were sold out" no offer to check other locations no apologies no show of sympathy no concern at all. I was told that because I booked with Expedia, it was really their fault/responsibility and not the Hilton. I countered that it was also the Hilton's responsibility to stand by reservation agreements. The manager basically sneered at me and accusingly said that I made the reservation with Expedia - a 3rd party and it was no responsibility on their part. She claimed that I "got the best daily rate of $248 vs the $278". Uh, excuse me I paid $394.99 per night" We reluctantly decided to check in and call Hilton corporate. I was super tired after our long distance drive. We were also told that the "complimentary breakfast" is not complimentary. That actually the breads danishes fruit were included but that the eggs bacon etc would incur added cost. I spent an hour on the phone with corporate and am now waiting for a promised call back.... Sounds like I also need to make a call to Expedia...

Food - ordered both hot lattes and iced lattes. The iced latte was delicious. The donuts that they…read moresell are great too. Service- Outstanding! Ambiance- quick coffee shop Would recommend

This is a cute little coffee shop and cafe inside the inn at the shores. Door from the outside as…read morewell. I got the treasure chest herbal tea and my husband ordered the raspberry white chocolate kiss coffee. The raspberry white chocolate kiss coffee is a warm loving kiss on this cold icy pure Michigan morning. The treasure chest tea has a nice bitter sweet and herby taste to it, not bad. They use uncommon coffee roasters coffee grounds. They had fresh baked cookies on sheets on the counters this morning, they look so good, but not an ideal breakfast. Maybe later. You do get a free black coffee here for guests staying at the Inn. Good to know. They offer a lot of specialized coffees and they sound so yummy. The locals come here for some special coffee and drinks here too. They do have a list of other drinks here as well.

I really really want to like this place, the people at so nice and it is very convenient for the…read morelocation. But unfortunately the actual room was dreadful. I know they said they are going to be doing remodeling soon so I hope they get everything fixed. Cons- A huge crack in the wall with a random screw in it? Idk what the point of it was. Literal mold and grossness in the shower. There was pop splattered on the wall behind the tv Water stains on the ceiling above the jacuzzi They need do not disturb signs because I had 3 people ask for house keeping and we said no every single time. Jacuzzi needs to be updated. Sink was clogged. Pros- Front desk workers are great, super nice and very knowledgeable about the location. Pool (bring your own towels) Bed was clean. Smart TVs. Small balcony. Mini fridge, Kcup coffee maker and microwave. The birds are fun in the lobby.

Spend the extra $50 and go to the inn Harbour Shores I…read morewalked in my room and walked right out The remodel is the most sloppy job I've ever seen Outlet covers were broken bathroom door damaged on the main door. Lock was broken. There's dirt on the floor. The towels are dirty. It is disgusting. It looks like the owners of the hotel, remodeled it themselves Absolutely disgusting especially for being right in Saint Joesph

we have stayed multiple times and have loved it. this february 6-8 stay??? completely awful. Room…read moreis wonderful and clean. staff is so nice. here is the issue. this is not a pet friendly hotel right?! why are there 2 dogs here? i understand you claim they are service dogs but there are pet friendly hotels for that. instead the asshole customer brings them here and they have literally barked and whined all night long. not to mention the banging on the walls and the door slammimg these dumb ass customers are doing. ive went straight to their room and asked them to quiet the dog and please stop slammimg the door. Its been a true nightmare. We have stayed here 3X before and loved it. Will I come back and 5th time? Not sure

Booking.com over booked our planned hotel and this one was a similar price. We stayed Sat-Mon…read more Saturday night was loud due to kids travel teams being there. Which is expected at a value priced hotel. Sunday night was quiet. Nice location to nearby beaches. 15 min drive to Saint Joe where hotels are more expensive. Breakfast was nice. Pool/hot tub/sauna were an unexpected amenity. Elevator was broke during stay. Overhaul not bad for $150ish a night through the website which the front desk can't honor unless booked online. Not the nicest/newest hotel but for the price you feel like you got a deal without worrying about cleanliness while trying to sleep.

Our room was nice and we were able to get a good night sleep but when we went to the pool before…read morethere was some trash and dirty towels. It just didn't have that clean welcoming. The water was cold in the pool area. Also the only shampoo and conditioner in the bathroom, all had argon oil in it. So since we are all allergic to argon oil, we had to go to Walmart to get regular shampoo and conditioner so that way we didn't break out cause they didn't offer any type of back up. The breakfast area does not open until seven so that was a little inconvenient since we had to be at the competition at 7 AM.

Best Western in Benton harbor, not St Joe. This hotel claims to be Benton harbor St Joe, it is not…read more. It is in Benton Harbor right by two of the biggest crack motels around. The rooms are clean. It claims to be a three-starl hotel it isn't. If you stay here and you pay $100 deposit and decide that you would like to stay one more night in your room,and it has already been rented to somebody else and they asked you to take another room, you will be expected to pay another $100. While you're hundred dollar deposit will not be returnedvfor at least 5 days. Do not come to this motel there are so many good ones. There's the courtyard Marriott, Quality inn is nice. Everywhere else is better than here. They're making rules that don't make sense have a nice day and good luck to you do not stay at Best Western..