Spouse and I are big fans of the Tru brand and planned for several months to stay at this location…read moreon an overnight visit to Saint Joseph & wine country. The ratings here are not believable. When we turned down our beds to go to sleep, our sheets on both of the queen beds in our room were covered in other people's hair and there was sand and dirt down at the foot of the beds inside the sheets as well. It was disgusting and a big shock to find. We immediately reported this to the front desk, and the staff told us dirty sheets going unchanged between guests was an ongoing issue that management knows about but has been unable to successfully address with their housekeeping staff. (In fact, an hour before we reported our issue, we witnessed another guest at the front desk complaining about finding unexpected hair and dirt in their room as well.) We were changed to the one remaining room at the property, and front desk staff came up to inspect the sheets with us before they gave us the keys. But if there had not been a room left, or if those sheets had been dirty as well, we would have been forced to look for an available room on a busy summer Saturday night at nearly midnight in rural Michigan, or get in our car and drive two hours overnight back home. We reported the issue to Hilton corporate, requested that Hilton investigate the franchisee for knowingly breaking core Hilton sanitary practices, and requested a full refund of the cash and points we had spent for that night's reservation. This is clearly an identified and repeating issue with this property and needs to be addressed. (I fully believe reviews from more than a year ago from people who found urine stains on their toilet seat.) If you choose to stay here, you probably should check your bedsheets the moment you get access to your room. But we'll never stay here again, and I really don't suggest you do either.

We had a enjoyable time at this hotel. We were traveling with our dog and needed to stay at a place…read morethat was friendly and accommodating. In addition, we wanted to use our credit card points so our selections for this weekend were slim but overall this checked all the boxes. What went well was that our room was quiet. There was 24/7 coffee/tea available in the lobby. the space to walk the dog was really nice as there were two locations on either side of the buildings. Additionally enjoyed the set up of the room and the amenities such as the body wash and the hand soap. There is some room for improvement at this location in regards to breakfast items. It was very continental and really didn't do the trick however we were able to enjoy bagels, toast, hard boiled egg and they did have a few varieties of fresh fruit. In particular, I wasn't really a fan of the pancake machine and the traditional waffle iron would be much more hardy and suitable. Overall, no major problems with our room however, the TV system is unique and sometimes it works, and sometimes it didn't often to look at Pluto versus even accessing the live channels as their entertainment system is kind of finicky. Additionally, the lotion dispenser in our room did not work, and I really wanted to try the lotion as I thought the fragrance for the body wash and hand Soap was very pleasant. Lastly, the workers at this hotel are just not very friendly. They're not rude. They're just not hospitable and that was evident from the front desk to the breakfast attendance to the maintenance person. They just were not very friendly or engaging at overall. If in this area again, I would stay at this hotel if the price point was right. overall it was a good value and close to St. Joseph while having the charm of Stevensville.

we have stayed multiple times and have loved it. this february 6-8 stay??? completely awful. Room…read moreis wonderful and clean. staff is so nice. here is the issue. this is not a pet friendly hotel right?! why are there 2 dogs here? i understand you claim they are service dogs but there are pet friendly hotels for that. instead the asshole customer brings them here and they have literally barked and whined all night long. not to mention the banging on the walls and the door slammimg these dumb ass customers are doing. ive went straight to their room and asked them to quiet the dog and please stop slammimg the door. Its been a true nightmare. We have stayed here 3X before and loved it. Will I come back and 5th time? Not sure

Booked a room Monday to Friday. I checked in first room air wasn't working. Was sent to second room…read morerefrigerator didn't work. Current room I have somebody smoking like a chimney below behind me or whatever the elevators are out and there's no phone service. I had to use my cell to call to find out if the elevators are out and there was no phone service. I came to town for a week of relaxation not knowing if that wasn't going to happen..

I checked in late and was exhausted from traveling. I didn't turn on any bright lights and crawled…read moreinto bed. The next morning my daughter asked what happened when she pulled back the covers it looked like dried up pee stains or I don't know what kind of stain to be honest. I do have pictures of it. And one of my wash clothes I used smelled like cum. Just a disgusting room. To think I checked into a dirty room and payed almost $800 for a three day stay in an unclean room just made me so mad. I will probably never stay at another Fairfield. The way they handled it at the front was even more disappointing. The head of house keeping didn't even apologize, actually...no one apologized, except for Arika the following day. Housekeeping came in and when she saw it, she said, "oops" I said that's more than an "oops" she then proceeded to start putting a sheet on top of the mattress cover. I said, I'd like the mattress cover changed as well and she walked away then the front desk called and asked for me to leave the room while they changed things. I wasn't about to leave the room because I wanted to make sure everything was changed properly before I lay down to sleep at night. Then when she was done, she threw the pillows back on and I said can you please change the pillowcases and by this point, the head of housekeeping had come down. And then she came in and started changing the bed angrily and fast and when she left, she said "I have a blessed day" that was so passive aggressive, I know what that means. No one ever once apologized even when she was in the room she didn't say I'm sorry that your room was not stripped and cleaned. I think the icing on the cake was when I had a washcloth that none of the other towels smelled weird this one smelled like semen. Unacceptable! I do have pictures of everything too.

We stayed for two nights. The room was a nice size and the hotel seemed relatively clean. There was…read moresome wear and tear but that's expected. The bed was not the most comfortable to me but my husband said he slept good. The bathroom was nice- the shower stays hot for a long time which is always a plus. The free breakfast was decent and nice that we didn't have to eat out for a meal. They were having multiple key card issues on our last day so they had to keep letting us into the room.

Stayed in unit 75, the smell that hits you from when you hit the door all the way to the bedroom is…read moreunbearabl. Took me hours to fall asleep due to the must smell. Owner needs to do better

We have been coming to the chalets for over 17 years. What a surprise when we arrived for are…read moreannual week at the lake. We pay premium for a lake front chalet, view of lake is gone what I get to look as is a sand berm with boulders. I understand the lake is higher then usual but adding a five foot berm seem excessive. I also don't understand why I was not told in advance that the view was gone, or a discount was not given as lake front cost is higher then other chalets. Got to say I am rethinking next year

Customer service is really nice and good hotel Overall good…read moregood good good good good good

We stayed in this hotel because our family who was visiting wanted to stay here so we did…read more We Hilton honors members so we decided to stay here as well. I like that there was plenty of parking in the parking lot and the area was well lit and clean After we checked in the hotel front desk we took the elevator, which was kind of scary cause it kept on bumping up and down when we were going to our room. It was nice to see a water fountain by the public bathroom that you can fill your water bottle quickly. There are many store had a nice variety of snacks to purchase. When we went to our room on the third floor room 305 when we entered the bathroom there was a black bucket with plastic bag half of it was full of water. We weren't sure if it was left behind or something dripping from the ceiling, we also saw a towel on the floor as well. Told the staff about the bucket which I believe was our garbage can they said they would replace it so I left it in the front door, but it was never replaced that evening nor in the morning when I went downstairs to get breakfast. They will need to fix the tub drain because the water wasn't draining too slow that our feet were submerged in the water. The shampoo bottle pump was totally empty with no shampoo that even a drop so I had to use the showering gel to wash my hair because I did not expect to bring my own shampoo with me when I travel. The room layout was nice. The air condition did keep the room cool the place was clean. The king size bed was nice and comfy that I didn't have to toss or turn. Was a bit disappointed that there was no outlet on the left side of the bed closest to the bathroom when I needed to charge my accessories near me, I would have to use an extension cord. I enjoy working out in the hotel gyms, and I was a bit disappointed that the treadmill was out of order And I didn't see any disposable earbuds stating that it was free for us to use available in the room. And there was no TV remote to watch in the gym. They did have fresh white hand towels to use. I looked at the pool side, which was nice but didn't have time for a swim . The continental breakfast was fine. They were pretty good in stocking up the food as people were getting their breakfast so no issue there. Interesting that they had a yogurt machine so that you can get a bowl of it and put different toppings in it. Overall it was an ok experience. The staff was friendly. I just didn't like the little things that I shouldn't have to complain about when staying in a hotel that I paid over $200 for plus being asked to add $100 on our card for any incidentals and then if there isn't any, they would credit back your hundred dollars. It's been a while since we checked in a hotel that asked us for a deposit if that is standard now.

Room was musty and humid. Not super clear or well-kept. Microwave had a dissolved coffee cup in it…read moreand was full of coffee. Staff was nice and cleaned the microwave and offered to switch the rooms if the mustiness and humidity didn't decrease after running the AC. It was alright for the cheap price but would have hoped for better. Will not stay here again

If you like Cockroaches, then this is the motel for you. Told the front desk and he said it is from…read moreguests. DISGUSTING

Great location, but parking was a challenge. Lots of walkability. Beautiful lake views & park…read moreviews. Room is mid-century transitional style. Comfortable furniture but the king bed was a bit old. I could feel the springs while I slept, but we slept well. A bit of soundproofing between the rooms would help, as we heard our neighbors getting home at 11:30pm. NBD. They had fun. I'd come back & stay.

I have stayed at this hotel several times and overall, I like it. The location is great and the…read morestaff is nice. What I will say is that the owners or management are cutting corners. I stayed there on a Monday, and one would think for $300/night I could get something other than plastic everything at the free continental breakfast. Sure, who doesn't like free, but no glasses, no ceramic coffee mugs, and cheap plastic silverware? Cmon management, we deserve more! Weekend rates are double, so maybe only then can you bring out metal silverware for adults. Don't cheapen your brand. Get rid of all the plastic stuff please

My husband and I just celebrated our 39th Wedding anniversary here at the Inn at Harbor Shores. It…read morewas a wonderful experience. The room was beautiful, the bed was so comfy. We at at the Plank Restaurant on site the night we arrived. We enjoyed a delicious Lobster Roll and 3 Cheese Mac and cheese. The staff is so friendly and helpful There were so many amenities that were free that I didn't expect. They have bikes to ride, they have a shuttle service to town or wherever you want to go, they have free smore kits at the front desk for evening, I could go on. It is a beautiful place to stay and bring family. We will be back !

I was in town alone to take photos of the majestic St Joseph ice covered light house. I wanted to…read morestay close as the weather and temperatures were frigid! I looked at the reviews for this place and they did not disappoint! Thank you for a very comfortable and warm stay! Irene at the front desk was very nice and friendly. I had bought myself a comfort pack and she brought it up to my room. My room was very clean and very comfortable. The in room amenities were great! Lots of charging ports and even built in trading lights in the head board of the bed. The bathroom very clean and well laid out. Lots of upgrades and much appreciated.

We cant say enough good things about south cliff inn. Daniel and Allison were wonderful. The…read morelocation has a wonderful view of the lake, which I recommend seeing the sunset. We stayed in the study, which was wonderful for watching the sunset and enjoying the jacuzzi. It was a little distance from the beach, which they do have a wonderful walking path that can take you there if you wish to walk. We hope to retun in the future for another stay

Stayed in the Harbour Room at the South Cliff Inn for one night. What an amazing experience. The…read moreowners are a friendly and helpful family and are very welcoming. The Inn is located about 1.5mi from downtown Saint Joseph. Right on top of the masked with an amazing romantic backyard overlooking the lake. The Harbour room was spacious with a queen bed and a nice bathroom with windows to the backyard and the side parking lot. Very nicely decorated. Every evening at 6 they offer wine and cheese and in the morning at 9 they serve breakfast. All in all a 5 star review at this amazing place.