Unbelievable service! Our transmission went out as we were heading home from Gatlinburg. I decided…read moreto nurse it along backrooms and it finally stopped just short of Tazwell, as a major winter storm was developing over the Ohio River Valley. We were towed to the TML, where we met Patrick, the posterchild for what every business owner and service professional should strive to be. As soon as we were settled into our room, he drove us to the local grocery store. When we mentioned that our room didn't have a coffee maker, he brought a new one to us, with a bag of coffee packs (unopened). The following day he drove us to the local U-Haul lot and waited for us to make sure that the box truck and vehicle dolly we rented had no issues. We were treated like we were the only customers on earth.
The room was clean. Granted, it wasn't the same room that other fancy hotels have, but there were no insects, no mold, and a new heat and air unit that kept us very warm. It was the best sleep I had had in a week, and the night before, we had stayed at the Inn at Christmas Place in Pigon Forge. The Tazwell Motor Lodge had a more comfortable bed!
The water was hot, the free HBO was entertaining, and the local pizza shop delivered to the room, and was delicious.
If we ever have the opportunity to be in the area again, and need a room, the TML is a no brainer!
If you find yourself there, do not hesitate to meet one of the best people you will ever run across, and enjoy an authentic slice of how customer service used to be, PURE GOLD!
*backroads... stupid autocorrect