Great instructors, clean facilities, variety of classes and fun to attend. Great workout and helps build confidence. Very encouraging and healthy environment.
HOWEVER, their business practices are strict from a financial perspective. This is the biggest criticism I have. If the financial aspect was even a little more lenient, I'd have nothing but positive things to say. I've provided examples of what I mean below:
1. Memberships are either 6 months or 1 year. They don't do month to month memberships. They will put a hold on charging your card for 30 days if you are injured, so that's helpful for minor injuries, but I'm not sure how that policy extends to larger injuries. They will allow you to cancel a membership free of charge if you move beyond a certain radius. Otherwise, I think you have to at least by half of the remaining membership if you decide to cancel for any other reason. I'm not 100% sure on the details for this one, but I know canceling the membership for any other reason isn't free of charge.
2. You can upgrade a membership if you are already a member, but you can't downgrade to a lower membership until your higher membership expires.
3. Classes are cancelled if less than 3 people sign up. This can be frustrating from time to time. I'm not sure if they will roll over remaining classes if this happens at the end of the month; you'll have to ask.
4. You are charged $15 for "late cancelation" within 24 hours as a member. I called about going to urgent care the day of a class because I noticed early signs of a skin infection that happened that day (which could be potentially contagious to other people through contact with shared equipment), which it turned out I did have and ended up being prescribed antibiotics. I was willing to provide documentation of my visit and was still charged $15 for cancelation because it wasn't an "emergency". Late cancels for open sessions are $10 for members. No show fees for members are $25.
5. You can't be more than 5 minutes late to a class or else that counts as a no show. You'll be charged and not permitted to attend class. Luckily, this doesn't apply to open sessions; you can show up at any time.
Recommendations:
1. If you do become a member, want to try a class, and classes aren't prone to waitlists, I'd recommend signing up through the app the day of when you're ABSOLUTELY sure you can make it. That way, if and when life happens, you won't get charged for "late cancellations".
2. If you have an injury that is more serious and recovery time is longer than 1 month, after the 30 day hold, I'd recommend signing up for their stretch classes and/or other classes they offer aside from pole, hammock, and lyra. read more
