I called Ecochill to repair refrigerator as it stopped cooling. My dad is a general contractor and had used EcoChill's appliance repair services. Dmitry came out on time, very responsive and answered my call within 1-2 hours. He was available to come out on the weekend, my first choice. He spent time to figure out problem and to let me know if it would be worth repairing. After taking apart some parts and examining fan, motor, he did not recommend repairing it, but better to replace it with another (he does not sell new appliances, just repairs, so he's an expert repairman). He is very honest, professional and he did not charge me anything to come out and give his expert technical recommendation like most of the appliance repair companies. He is EPA-certified appliance tech, clear communication and an honest professional. I highly recommend using him for any appliance repairs. read more