I filled out the online form for a quote. I didn't receive a reply so I emailed and called as well. After a few weeks and some back and forth we finally set a date for Bart to come by so he could provide an estimate. On the day of the appointment, he called me less than an hour before the scheduled time to tell me he had to cancel! This was after having waited weeks for him. I understand it was a busy time for him, so we did reschedule for a week later. He arrived and looked over our issue, stating that he would send an estimate. Weeks passed and there was nothing. I contacted him multiple times to follow up but no response. This was extremely disappointing and unprofessional after all the positive reviews, which is the reason that I kept trying to work with this company. It seems obvious he doesn't care about customer service, despite his claims online. I wonder if the glowing reviews are even legit. read more