Weisshouse made it up to me by giving me a credit of $1000 on a new piece of furniture. I bought…read moretwo more chairs from them, not electrical recliners!

I ordered a very expensive slipcovered sectional from Weisshouse. Upon washing, the slipcover…read moreshrunk and it is was nearly impossible (I spend about 45 minutes) to get back on. I thought it was my fault and that the slipcover wasn't washable so I didn't contact the company at that time. About 2 years later, I was looking for a chair to go in the room, and I showed the designer a picture of my room. She immediately commented that the slipcover looked too tight. I told her at that time that the slipcover shrunk after washing. After sending out people to look at the sectional, it was decided that they would split the cost of a new slipcover with me. However, the owner, Stacy, and the manufacturer would admit to no wrongdoing and would only say that the "new one shouldn't shrink." After spending over $25000 at their store, I wasn't prepared to pay any additional money to maybe rectify the situation. The most troubling aspect is that I filed a complaint with the Better Business Bureau and they didn't even have the decency or courtesy of responding or trying to work with me to resolve this problem. The designers and support staff are very helpful and supportive (with a great eye) which is the only reason that I gave the store 2 stars. Unfortunately, they and their customers are not supported by the owner. I have included pictures of the sectional with the tears that have occurred from trying to get the slipcover back on the sectional.

The store is small, so you have to have the right mindset going in because they cram those racks to…read morethe brim. But once you get past the overwhelming amount of stuff to look through, it's an amazing spot. They always have a wide assortment of jewelry and belts/accessories to look through. I got a cool vintage bronze gauntlet thing there once. The other time I went they had this vintage matching suit that fit me perfectly. And every once In a while they have trash bag sales where you can fill a whole bag for a flat rate (I think it was like $10/bag) Pictured below is a few of the pieces I've thrifted from there in the past

East End Community Thrift is kind of a word of mouth type of establishment. Honestly when you are…read morewalking by on Penn Ave. you may not even acknowledge that this is a business. It kind of just blends in. Inside, I do have to echo what someone said, it's mostly clothing with small sections for odds and ends that include some housewares, electronics, and literature items. Like someone else said, you might find a gem of an item in here, but it may not be your go to establishment to thrift at. It is a lively space when you walk in here. It is run by volunteers and they are always in high spirits. It can actually be an entertaining time in here depending on who is manning the shop. Oh, the pricing can be very reasonable as well.

Oof it's a shame this store has poor customer service/no service because the merchandise is unique…read moreand wonderful. Spent 10 minutes browsing the store asking questions about items I was interested in just to get short cold responses.

Charles is amazing. I ordered a Lee sectional from Pen Hollow. Lee was…read morea little slow on delivery, but he was on top of it the entire time. It arrived and is beautiful. Thanks Charles for all your patience and assistance. I added a photo with the pillows I added, but you can see it's a great sectional and super comfortable.

Arhaus has been a wonderful experience from beginning to end. I originally ordered some chairs in…read morethe internet but they were on back order till end of May. I decided on another set of chairs. With no problems I was helped by their customer service department. Credited the original order and also spoke to one of their designers to help reassure me on my choice of chairs with the table I have. It's been all good and a pleasure to deal with. Love my chairs

STAY AWAY FROM THIS PLACE. Management is the worst. Delivery takes over 5 months plus they keep…read morepushing the dates down the line. Customer service is really rude

is such a store. They have all the top brands of mattresses and so well displayed with the prices…read moreon them which I like. Wes the salesman was so informative and patient! A great business to patronize!!

We went in looking for a new mattress, a challenging product to buy, and came out with an order for…read morea tempur-pedic. We had 120 days to test and exchange. After a good try, we just didn't like it - I felt stuck in it if I tried to change position and a bit hot. I called to ask about how to go about exchanging and the person on the phone was a little rude. If you have an exchange option, please don't be rude when it's requested. We went in to choose a new one and luckily Ray helped us out. He was so kind about the exchange, so patient as we tried other options, and so helpful with our questions. We ordered a more traditional Stearns & foster with super duper springs and had our first sleep on it last night. It was so much better, we're so happy we went through the process of the exchange, and so glad we got to deal with Ray.