We stopped by while we were already in the area since I'd been curious to check it out. It was my…read morefirst visit, and while I didn't end up taking anything home, I'm still glad I finally got to see what it was all about! This is definitely more of a furniture and home improvement focused store than the type of thrift store I usually gravitate toward. There were lots of larger furniture pieces, unique home decor, artwork, tools, paint, and more. I could see this being a really fun place if you're remodeling a room, furnishing a new space, or tackling a DIY project since you could easily pick up both the supplies and some one of a kind pieces in one stop. One thing that stood out was the artwork. There were some really fun and unique pieces hanging throughout the store that made browsing enjoyable. The biggest downside for me was the pricing. Some items felt reasonably priced, but quite a few of the larger furniture pieces seemed expensive enough that I found myself thinking you could buy something new for a similar price. Of course, that's going to depend on what you're looking for and whether you fall in love with a particular piece. The staff was incredibly friendly, though, and that definitely made a positive impression. There were signs throughout the store encouraging shoppers to ask for help reaching artwork or items on higher shelves, and everyone seemed genuinely happy to assist. Overall, it wasn't quite my style of thrift shopping, so I probably wouldn't make a special trip back. That said, if you're hunting for furniture, tools, or unique home pieces, it's absolutely worth stopping in to see what you might find!

Really bad service and communication…read more It makes it hard to help organizations like this when they support a good cause but they are really disorganized. I would recommend you work harder to be better at communicating with your donors.

Our salesperson was fantastic! Very knowledgeable, experienced and patient. Thank you, Kim!…read moreUnfortunately, other things haven't held up over time as well - I'm talking service. We've been customers for maybe 25 years. We've bought and serviced a gas fireplace and several grills over the years. We ordered a new grill - great experience. Then things went downhill. Rich's no longer does its own delivery. They depend on a vendor to do the delivery, followed by a Rich's person to come up and hook it up. We scheduled the delivery for Friday. The Wednesday BEFORE the delivery the Rich's person came to do the install. He said no problem, the delivery people would do the install. Seriously? A gas grill? Friday rolls around and the grill was delivered. The delivery people didn't know how to turn the grill on to verify it was working. It wouldn't turn on. They then closed the grill lid and turned on the gas and continued to try and turn the grill on. This is dangerous. I stopped that action immediately. It took Rich's a couple of weeks to get another service person over to check the grill and verify it was installed correctly to our gas line, and make sure it was working correctly. BTW - it took 2 emails and a call to the salesperson to get the service department to respond to do the scheduling. They don't answer the phone or return calls anymore. All done with email. Sales - 5 stars. Service scheduler - 1 star. PS Great grill.

Had a hot tub delivery out of their Mt Vernon locations in which Richs delivery driver crashed into…read moremy house and damaged the corner of my house. Phone calls and emails have gone unanswered. Next steps are in process to secure remediations.

We bought two ceiling fans from this location and I really didn't shop around or put extra effort…read morein doing research to get the best bang for my buck!!! Our first visit went well since Jeff was full of information and then some, to the point I was ready to pull the trigger and not shop around for a better deal. After our second visit today, I was more than relieved that I have no buyers remorse whatsoever!!! In fact, we added some table lamps, bulbs to our existing order!! I think this is a family run operation and jeff alongside his daughter are experts as well as thorough in giving you pros and cons so you can decide before going forward. My wife and I are now loyal and repeat customers for any future lighting needs or applications!

Good small business, got ordered lightbulbs that were older model for us. Need to update their…read morehours unless employee left early because I'm here 12:30 on a Saturday and they are "closed" though their hours say they should have been open till 1pm.

I would not recommend this jeweler. When we walked in, the lady upfront was extremely brusque to…read morethe point of rudeness with us. We got a quote on a bracelet that was literally five times what my local jeweller quoted. They replaced the battery for $16 in a watch, and the watch is still not working. I was a first time customer and will be a last time customer. I would recommend they be more pleasant and welcoming to new faces in the store and keep their rates more reasonable.

I came to Marlow's after my mom gave me one of her old rings. It had seen much wear and love over…read morethe past 63 years, and I wanted to bring it new life while keeping its history. I had a project vision and Marlow's helped me bring it to life. I had the previous stone removed as it wasn't salvageable and replaced it with a Ruby Star Sapphire (mine and my mom's favorite), which they helped me by sourcing. They brought in a few choices and allowed me to pick which stone I felt best fit the project. The basket required reshaping and extra work, but they did it so that the Star Sapphire fits beautifully. I love that I can carry around a piece of my mom. The ring shines and the sapphire has three star lines with indoor lighting and one distinct bright star in the sun. I highly recommend Marlow's if you are needing someone to go above and beyond on a project! They truly excel in their craft and all staff are extremely warm and welcoming.

This is probably the worst shop and customer service I have encountered in my life…read more I received a gift card for Utopia as a gift, and decided to use it today. However, the staff there told me there was no record of the gift card and claimed the gift card did not exist in the system after checking some index card file she had at the desk. She then questioned the origins of the card and told me to go get a receipt for the purchase of the gift card. Why do I need to present a receipt for the gift card I received as a gift? This was so laughably outrageous that I left. Don't patronize this shop, they take the cash from gift card sales and refuse to honor the gift card when you try to redeem it. It is a total scam. They take your money and pretend the gift card doesn't exist. I would not recommend even setting foot in this unreasonable store. ​​​​

It's hard to claim a store is the best in a city, especially in such a big and beautiful city like…read moreRedmond is, but Utopia is easily the best store in miles for your jewelry wants or needs, made even better by the fact they are a small business. The staff are super kind and friendly, willing to help anyone with anything and only letting you leave with the best possible products you came for. The store itself is lovely, all the jewelry is nicely displayed and eye catching, with a great calm feeling in the air. But the best part is the pricing, all the prices are perfect with great options in every price range, and the staff even is kind enough to try and help you lower the price if necessary.

Imagine Homegoods meets the annual Gift Show & had a baby.... That's what Veritables is…read more Nothing exceptional or interesting at this store. Replicas of many items..stacked on top of each other.... Predictable trends too. Marie the owner has a well deserved reputation for terrible customer service. I don't get the point of having a store if you dislike people so much....

Very cute store with all things decor in mind. Friendly and welcoming staff, if you need seasonal…read moreor even if you don't need anything but want to window shop come here.

I had a wonderful experience at Porcello Jewelers, especially with David. I was concerned about the…read morequality of my diamond and had called several jewelry stores, but none were able to offer a quick inspection without going through a full appraisal process. I decided to stop by Porcello Jewelers, and David was able to see me right away and inspect my ring at no charge. I felt so relieved after hearing his assessment! David was extremely patient and answered all of my questions. He also gave me helpful advice on ring maintenance, cleaning, and measurements. The store even offers complimentary jewelry cleaning services, which is a great bonus. The store has a wide selection of beautiful jewelry at reasonable prices, and the location is very convenient, right across from Bellevue Square with plenty of parking. I highly recommend Porcello Jewelers and David for their honest, knowledgeable, and friendly service.

Horrible service. Everything supper expensive. Watch repair is unbelievably expensive. Plus…read moreterrible customer service.

I got a bracelet to with my late dogs name engraved on it and it was a bit too big. The jeweler I…read moreordered it from was a big chain and wouldn't do alterations, so I took it here to see if they could shorten it. The chain is really delicate, so they did charge me $45 so that they could put another layer of gold over it to make it a bit more sturdy. I liked that they were proactive about that and let me know! They put great deal of care into measuring my wrist and making things just right. The bracelet was ready to pickup within a week and looks even better than how I left it! It fits perfectly and I am so grateful. They also have a VERY sweet dog who roams around the shop. I had a great time with the pup while they pulled up my order and info in the back.

Great selection of beautiful pieces. Always friendly and helpful owners who know what they are…read moredoing. The go-to place for repairs and replacements.